Dr. Paul Mulligan is an associate professor in the Technology, Operations and Information Management Division at Babson College. He teaches cross-functional courses that integrate the study of information technology and operations in the core curriculum of Babson's MBA program. He also teaches graduate and undergraduate electives in service industry management. Dr. Mulligan spent 17 years in industry prior to beginning his academic career. The majority of his corporate experience is in the systems development and operations areas. Most recently, he served as Director of Systems Development and Vice President of Operations Research at Fidelity Investments.
Dr. Mulligan's primary research interests are in technology and service industry management with particular focus on the role of information technology in services process management, service operations strategy, and organizational transformation. He is the co-author of organizational change and operations strategy papers that appear in California Management Review and Long Range Planning. His most recent publication focuses on the interaction between information technology and task-level service components in financial services. Findings from this research were published in a special issue of The International Journal of Service Industry Management and in Information and Management. He is currently researching the impact of internet technology on industry and organizational structure in financial services.
Dr. Mulligan's executive education experience includes programs with Fidelity Investments Retirement Services Company, Fidelity Capital, MetLife, Thompson Financial, the International Fund for Ireland, the Stockholm School of Economics, and the Master's Program on Loyalty-based Management.
Information Technology; Operations; Financial and Professional Services; Service Operations Strategy