Managing Conflict in Project Teams
The goals of this section are to explore the nature of conflict on teams, explain five conflict-handling styles that team members often use in group projects, and provide you with several strategies for managing conflict on teams.
For a brief overview of this section, view the introduction to the Group Project Survival Guide, select Key Topics (2), and then hover over the middle icon. Click the icon to get a brief introduction to Managing Conflict in Project Teams, and a portal to the three presentations on managing conflict.
Alternatively, here are descriptions and links to each of the three presentations (time duration in parentheses):
- The Nature of Conflict on Project Teams (4:21) – describes the difference between task and interpersonal conflict
- Dealing with Conflict: Five Individual Styles (4:56) – describes the Thomas-Kilman model of individual conflict-handling styles (forcing, accommodating, compromising, collaborating, and avoiding). There is also a link to a web-based survey to determine your dominant style.
- Effective Strategies for Managing Conflict (5:18) – describes six strategies to anticipate and manage emerging conflict on teams
In each presentation (created in Macromedia Breeze), you can use the “Outline” tab to navigate to a specific part of the presentation, or the “Notes” tab to see a text transcript of each slide. At the end of each presentation there is a brief quiz to test your understanding.