Paul Mulligan

  • Professor Emeritus
Academic Division: TOIM
781-239-4595

Bio

Dr. Paul Mulligan is an associate professor in the Technology, Operations and Information Management Division at Babson College. He teaches cross-functional courses that integrate the study of information technology and operations in the core curriculum of Babson's MBA program. He also teaches graduate and undergraduate electives in service industry management. Dr. Mulligan spent 17 years in industry prior to beginning his academic career. The majority of his corporate experience is in the systems development and operations areas. Most recently, he served as Director of Systems Development and Vice President of Operations Research at Fidelity Investments.

Dr. Mulligan's primary research interests are in technology and service industry management with particular focus on the role of information technology in services process management, service operations strategy, and organizational transformation. He is the co-author of organizational change and operations strategy papers that appear in California Management Review and Long Range Planning. His most recent publication focuses on the interaction between information technology and task-level service components in financial services. Findings from this research were published in a special issue of The International Journal of Service Industry Management and in Information and Management. He is currently researching the impact of internet technology on industry and organizational structure in financial services.

Dr. Mulligan's executive education experience includes programs with Fidelity Investments Retirement Services Company, Fidelity Capital, MetLife, Thompson Financial, the International Fund for Ireland, the Stockholm School of Economics, and the Master's Program on Loyalty-based Management.

Academic Degrees

  • Ph D, Boston University
  • MBA, Boston University
  • BA, Boston University

Academic Interests

Information Technology; Operations; Financial and Professional Services; Service Operations Strategy

Awards & Honors

  • 2006 — Babson College Blended Learning Fellows ,
  • 2002 — Fidelity Faculty Term Chair ,
  • 2001 — Best paper in management discipline , 2001 International Business and Economics Research (IBER) conference
  • 1999 — Patent award,
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Courses

  • Degree Courses 2018

    • MBA 7150 CAPSTONE: SIMULATION EXPERIENCE
    • OPS 7200 TECHNOLOGY AND OPERATIONS MANAGEMENT

Publications

Cases and Teaching Notes

  • Fixson, S.K., Mulligan, P. (2016). The Grommet: Managing Operations at a fast-paced Start-Up. Issue: BAB 224, Page: 19. Babson College. link
  • Mulligan, P., Nanni, A.J. (2011). Drger Medical Systems, Inc.: Technology for Life: IMA Educational Case Journal. Vol: 4, Issue: 1, Page: 1-10. Institute of Management Accountants.
  • Mulligan, P., Nanni, A.J., Ansari, S.L. (2008). Hammond Cards, Inc: The Creative Acquisition: IMA Educational Case Journal. Vol: 1, Issue: 1, Page: 1-10. Institute of Management Accountants.
  • Mulligan, P., Ansari, S.L., Nanni, A.J. (2008). Pelarsen Windows: Humans v. Robots: IMA Educational Case Journal. Vol: 1, Issue: 3.

Other

  • Mulligan, P., Gordon, S.R. (2004). An Infocratic Perspective on the Future Delivery of Personal Financial Services: Encyclopedia of Information Science and Technology.

Book Chapters

  • Mulligan, P., Gordon, S.R. (2003). The Coming Infocracy: New Organizational Forms for the Delivery of Personal Financial Services: Computing Information Technology: The Human Side.

Journal Articles

  • Mulligan, P., Gordon, S.R. (2003). Restructuring in Financial Services: A Transaction Cost Perspective. e-Service Journal. Vol: 3, Issue: 1.

Presentations

  • Video Presentation on Service Excellence Mulligan, P. , (2011)
  • A Comparative Analysis of Evolving Service Organization Structures Mulligan, P. Gordon, S. Production and Operations Management Society’s 2008 national conference, Undisclosed (2008)
  • Integrating Service Operations Through Simulation Mulligan, P. Production and Operations Management Society’s 2007 national conference, Undisclosed (2007)
  • Panel Discussion: Teaching Executive MBA Mulligan, P. Production and Operations Management Society’s 2007 national conference, Undisclosed (2007)
  • Hammond Cards Nanni, A. Mulligan, P. Ansari, S. American Accounting Association-Management Accounting Section International Case and Research Conference, Ft. Worth, Texas (2007)
  • Service Delivery and Channel Design for a Shifting Population Mulligan, P. Production and Operations Management Society’s 2006 national conference, Undisclosed (2006)
  • Integrated Management Core: The Babson MBA Mulligan, P. Management Education Alliance, Waltham, MA (2005)
  • Enterprise-level Technology Deployment in Services Mulligan, P. Production and Operations Management Society’s 2005 national conference, Undisclosed (2005)
  • Financial Services Evolving Competitive Landscape Mulligan, P. Fidelity Investments managers as part of the Fidelity-Babson speaker series, Omni Parker House, Boston (2004)
  • Aligning Outsourcing and Strategy in Financial Services Mulligan, P. Decision Sciences Institute annual meeting, Undisclosed (2003)
  • Teaching Decision Sciences in MBA Core Curricula Mulligan, P. Decision Sciences Institute annual meeting, Undisclosed (2003)
  • Internet-enabled models for integrated financial services Mulligan, P. Production and Operations Management Society’s 2003 national conference, Undisclosed (2003)
  • New Service Development: Turning Innovation ‘inside out’ Mulligan, P. Production and Operations Management Society’s 2003 national conference, Undisclosed (2003)
  • Operations Design as a Response to Market Dynamics Nanni, A. Mulligan, P. POMS 2000, San Antonio, Texas (2000)
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