Wiljeana Glover

  • Assistant Professor
  • Faculty Director, Schlesinger Fund for Global Healthcare Entrepreneurship
Academic Division: TOIM

Bio

Wiljeana Glover is an Assistant Professor of Technology, Operations, and Information Management and is the Faculty Director of the Schlesinger Fund for Global Healthcare Entrepreneurship at Babson College. Professor Glovers research uses systems thinking to understand the impact of boundary spanning and the interplay between strategic and social factors on performance outcomes. Professor Glover has extensive experience studying healthcare systems, including Clalit Health Systems-Israel, the U.S. Military Health System, and recently the Ugandan healthcare system. She has also worked with manufacturing and other service organizations.

Professor Glover has published in numerous academic journals including Healthcare Management Review, Military Medicine, International Journal of Production Economics, International Journal of Production Research, Journal of Enterprise Transformation, and Team Performance Management. Her work has been featured in popular press and online media outlets including the Financial Times. Professor Glover was recognized with the 2011 Best Dissertation Award from the American Society of Engineering Management, has won several best paper awards, and has served as the President of the Society of Engineering and Management Systems (SEMS) within the Institute of Industrial Engineers (IIE).

Professor Glovers teaching interests include technology and operations management, scaling operations, improvement approaches (lean, agile, six sigma, etc.), and systems design, interactions, and improvement. Her teaching heavily uses experiential learning and she has developed a project-based course with industry that focuses on how students can learn operational principles by doing, creating measureable improvements for the partner companies.

She completed her Ph.D. at Virginia Tech and postdoctoral studies at the Massachusetts Institute of Technology (MIT). Prior to her academic career, she worked as an Associate Consultant with Stockamp and Associates, implementing revenue cycle and process improvements in hospital settings.

Academic Degrees

  • Ph D, Virginia Polytechnic Institute and State University
  • MS, Virginia Polytechnic Institute and State University
  • BA, Albany State University
  • BS, Georgia Institute of Technology

Academic Interests

Healthcare systems design and improvement, Human Factors and Perception, Scaling Operations, Process and Network Oriented Problem Solving

Awards & Honors

  • 2012 — Travel Award, NSF Women in Industrial Engineering Academia Program
  • 2011 — Best Dissertation Award, American Society of Engineering Management
  • 2011 — Scholar Award 2011-2012, Philanthropic Educational Organization (PEO)
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Courses

  • Degree Courses 2018

    • SME 2002 OPERATIONS MANAGEMENT
    • MIS 3535 SCALING LEAN VENTURES
  • Degree Courses 2017

    • SME 2002 OPERATIONS MANAGEMENT

Publications

Journal Article

  • Stoddard, D.B., Glover, W.J., Mancha, R. (in press). Beyond Wireless. The Case Journal.
  • Aleu, F., Van Aken, E., Cross, J., Glover, W.J. (in press). Kaizen with continuous improvement projects in hospitals: critical success factors. The TQM Journal.
  • Davenport, T.H., Glover, W.J. (in press). The Augmentation of Healthcare Decision Making. British Medical Journal (BMJ) Innovations.
  • Horn, M., Glover, W.J., Gupte, G., Saraswat, A., Vimalananda, V., Rosenzweig, J. (2017). Patient navigation to improve diabetes outpatient care at a safety-net hospital: a retrospective cohort study. BMC Health Services Research. Vol: 17, Issue: 759, Page: 13. BioMed Central Ltd..
  • Glover, W.J., Li, Q., Naveh, E., Gross, M. (2017). Improving Quality through Integration in a Hospital Setting: A Human Systems Integration Approach. IEEE Transactions on Engineering Management. Vol: 64, Issue: 3, Page: 365 - 376.
  • Novikov, Z., Glover, W.J., Trepman, P., Naveh, E., Goldfracht, M. (2016). How do integrative practices influence patient-centered care?: An exploratory study comparing diabetes and mental health care. Health Care Management Review. Vol: 41, Issue: 2, Page: 113-126. Lippincott Williams & Wilkins.
  • Glover, W.J., Farris, J.A., Van Aken, E.M. (2015). The relationship between continuous improvement and rapid improvement sustainability. International Journal of Production Research. Vol: 53, Issue: 13. Taylor & Francis. link
  • Liu, W., Asio, S., Farris, J., Glover, W.J., Van Aken, E.M. (2015). Understanding team mental models affecting Kaizen event success. Team Performance Management: an international journal. Vol: 21, Issue: 7/8, Page: 361-385. Emerald Publishing Limited.
  • Glover, W.J., Farris, J.A., Van Aken, E. (2014). Kaizen Events: Assessing the Existing Literature and Convergence of Practices. Engineering Management Journal. American Society for Engineering Management. link
  • Glover, W.J., Liu, W., Farris, J.A., Van Aken, E.M. (2013). Characteristics of Established Kaizen Event Programs: An Empirical Study. International Journal of Operations & Production Management. Vol: 33, Issue: 9, Page: 1166-1201. Emerald Group Publishing Ltd..
  • Glover, W.J., Farris, J., Van Akenc, E., Doolen, T. (2013). Kaizen Event Result Sustainability for Lean Enterprise Transformation. Journal of Enterprise Transformation. Vol: 3, Issue: 3, Page: 136-160. Taylor & Francis Inc..
  • Yang, J.Y., Glover, W.J., Rhodes, A.M., Nightingale, D. (2013). A Conceptual Model of the Psychological Health System for U.S. Active Duty Service Members: An Approach to Inform Leadership and Policy Decision Making. Military Medicine: International Journal of AMSUS. Vol: 178, Issue: 6, Page: 596606. Association of Military Surgeons of the US. link
  • Glover, W.J., Farris, J.A., Van Aken, E.M., , T.L. (2011). Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study. International Journal of Production Economics. Vol: 132, Issue: 2, Page: 197213. Elsevier BV.

Articles - Circular or newsletter (e.g., Babson Insight)

  • Glover, W.J. (2018). SCALING AND SUSTAINING HEALTHCARE INNOVATION: INSIGHTS FROM A U.S./UGANDAN PARTNERSHIP. Babson Insight. link

Conference Proceeding

  • Glover, W.J., Bailey, J. (2016). Comparing Lean and Design Thinking: A Human Systems Integration Approach. Proceedings of the 2016 Industrial Engineering Research Conference.
  • Glover, W.J., Poopunsri, T., Hurley, R. (2014). Applying Lean to Non-Profit Organizations: A Food Bank Case Study: Proceedings of the 2014 Industrial Engineering Research Conference.
  • Blank, T., Glover, W.J., Naveh, E. (2014). Achieving Radical Innovation under Time Pressure: Stop & Think and Exploration: 2014 Academy of Management Annual Meeting Proceedings. Academy of Management.
  • Wood, D., Pfotenhauer, S., Glover, W.J., Newman, D. (2013). Disruptive Innovation in Public Service Sectors: Ambidexterity and the Role of Incumbents: Proceedings of the 2013 European Conference of Innovation and Entrepreneurship.
  • Pagani, P., Glover, W.J. (2013). Describing Systems of Systems: Preliminary Comparison of the Literature to Current State Practices: Proceedings of the 2013 Industrial Engineering Research Conference.
  • Li, Q., Glover, W.J., Naveh, E., Gross, M. (2013). Improving Departmental Quality with Interdepartmental Integration in Hospitals: Proceedings of the 2013 Industrial Engineering Research Conference.
  • Kamin, C., Glover, W.J. (2012). Enterprise Integration Qualitative Analysis of Psychological Health in the U.S. Military: Proceedings of the 2012 Industrial Engineering Research Conference.
  • Glover, W.J. (2012). Framework of Enterprise Integration of Health-Related Organizations: Proceedings of the 33rd International Annual Conference of the American Society for Engineering Management.
  • Glover, W.J. (2012). Managing Successful Integrated Enterprises the U.S. Military Health System: Proceedings of the IIE Annual Conference and Expo 2012.
  • Wang, W., Glover, W.J. (2012). Strategic Workforce Management Systems as a Dynamic Capability for High Performance: A Conceptual Case of Operational and Health Outcomes Among OIF/OEF Service Members: Proceedings of the 2012 Industrial Engineering Research Conference.
  • Glover, W.J., Rhodes, D., Davidz, H. (2012). Systems Thinking and Social Capabilities: Toward a More Inclusive View of Engineering Competencies for High Performance in Sociotechnical Enterprises: Proceedings of the 2012 International Council on Systems Engineering International Workshop.

Cases and Teaching Notes - Cases reviewed by Babson peers, with teaching notes, publicly available

  • Glover, W.J., Barnard, G. (in press). CURE Hydrocephalus: Setting a Course for Sustainability Teaching Note . Babson Case Publishing/Harvard Business Publishing.
  • Glover, W.J., Barnard, G. (in press). SQUAD in Uganda: Surgical Quality Assurance Database (A). Teaching Note. Babson Case Publishing/Harvard Business Publishing.

Presentations

  • Innovation and Entrepreneurship in Health and Healthcare: A Systematic Review and Research AgendaGlover, W. Jebaraj, S. Production and Operation Management Society Conference, Houston, TX (2018)
  • Innovation and Healthcare: U.S. and AbroadGlover, W. Babson Alumni Breakfast Club, Boston, MA (2018)
  • Beyond WirelessStoddard, D. Glover, W. USASBE, Los Angeles, CA (2018)
  • Improving Quality of Care through Integration in a Hospital Setting: A Human Systems Integration ApproachGlover, W. Babson Faculty Research Fund (BFRF) Faculty Research Discussion, Babson Park, MA (2017)
  • Global Healthcare Innovation: A Framework for Implementation Glover, W. Jebaraj, S. McKone-Sweet, K. Babson Faculty Meeting-Poster Presentation, Babson Park, MA (2017)
  • The Lean Start-upGlover, W. MGH-Center for Affordable Medical Technologies (CAMTech) Webinar, Webinar (International) (2017)
  • The Interface of Global Healthcare and Entrepreneurship: Current and Future StateGlover, W. Crocker, A. Randolph, A. McKone-Sweet, K. Shen, G. Singletary, V. Vakili, K. Academy of Management Annual Conference, Atlanta, GA (2017)
  • What is the Right Problem to Solve?Glover, W. Smith, N. Rogers, J. Maine Start-Up and Create Week, Portland, ME (2017)
  • Framework for Enabling Health Care Innovations in Low Resource CountriesGlover, W. Global Health & Innovation Conference- Unite for Sight, Yale University, New Haven, CT (2017)
  • Global Surgery Webinar: The Lean Start-upGlover, W. Center for Affordable Medical Technologies (CAMTech) Uganda , Webinar (Audience: Kampala/Mbarara, Uganda) (2017)
  • Design Thinking in Global Surgery WorkshopGlover, W. Collaboration Workshop with Harvard Medical School Program for Global Surgery and Social Change and Babson College, Harvard Medical School, Boston, MA (2017)
  • Pursuing Business and Social Goals through Hybrid Organizing: Examples in Global Healthcare SystemsGlover, W. Social Entrepreneurship Day, Amherst, MA (2016)
  • Lean Business Model SessionGlover, W. Babson WINLab Sessions, Boston, MA (2016)
  • The Role of Coordination on Health System PerformanceGlover, W. GlobeMed at MIT Gala, Cambridge, MA (2016)
  • Defining the Study and Practice of Global Healthcare EntrepreneurshipGlover, W. Entrepreneurial Thought and Action, A Catalyst for Change in Global Health, Boston, MA (2016)
  • Importance of Entrepreneurship in Global HealthGlover, W. CAMTech Uganda, Mbararra, Uganda (2016)
  • Building and Scaling LeanGlover, W. Women of MassChallenge, Boston, MA (2016)
  • Defining the Managerial Role of TPS: Developing Managerial Role Capabilities.Glover, W. Industrial and Systems Engineering Research Conference, Anahiem, CA (2016)
  • Comparing Lean and Design Thinking: A Human Systems Integration ApproachGlover, W. Bailey, J. Industrial Engineering Research Conference, Anaheim, CA (2016)
  • Improving Quality through Integrative Practices in a Hospital Setting: A Human Systems Integration ApproachGlover, W. Li, Q. Naveh, E. Gross, M. Production and Operation Management Society Conference, Orlando, FL (2016)
  • Student and Organizational Outcomes of Learning [Lean] by Doing.Glover, W. Production and Operation Management Society Conference, Orlando, FL (2016)
  • Sustaining Lean & Coordinating Healthcare: A Sociotechnical Systems ApproachGlover, W. Auburn Univ. Industrial and Systems Engineering Department Faculty Research Seminar, Auburn, AL (2015)
  • Lean for Social Innovation: Innovating Education via Rapid ExperimentationGlover, W. Engineering Lean and Six Sigma Conference, Atlanta, GA (2015)
  • Lean For Social Innovation and Pantry Inventory ManagementGlover, W. Waltham Hunger Network Meeting, Waltham, MA (2015)
  • Lean for Social Innovation Poster PresentationsGlover, W. Bushong, A. Toledo, P. Northeast L.E.A.N. Conference, Springfield, MA (2015)
  • Defining Lean for Social InnovationGlover, W. Industrial and Systems Engineering Research Conference, Nashville, TN (2015)
  • Does Case Complexity Matter? Diabetes Patient Navigator Activities and Comorbidity on Healthcare Utilization and Patient OutcomesGlover, W. Pravodelov, V. Capelson, R. Norgaisse, M. O'Shea, D. Vimalananda, V. Rosenzweig, J. Production and Operation Management Society Conference, Washington, D.C. (2015)
  • Learn by Doing: Lean for Social Innovation. Product Innovation and Technology Management Innovating B-School Education Panel.Glover, W. Production and Operation Management Society Conference, Washington, D.C. (2015)
  • How Should Care Providers Implement Integrative Practices to Achieve Patient Centered care? Exploratory Study Comparing Diabetes and Mental Health CareNovikov, Z. Glover, W. Trepman, P. Naveh, E. Goldfracht, M. 19th Industrial Engineering and Management Conference,, Tel-Aviv, Israel (2015)
  • Quality Improvement and Lean in Healthcare: Training, Implementation, and PracticingGupte, G. Glover, W. Suen, W. Academy of Management Conference Professional Development Workshop, Healthcare Management Division, Philadelphia, PA (2014)
  • Achieving Radical Innovation under Time Pressure: Stop & Think and ExplorationGlover, W. Blank, T. Naveh, E. Academy of Management Conference, Technology and Innovation Management Division, Philadelphia, PA (2014)
  • BabsonGBFB Collaboration Marketplace ImprovementsGlover, W. Simon, B. Board of Directors of the Greater Boston Food Bank, Chelsea, MA (2014)
  • Applying Lean to Non-Profit Organizations: A Food Bank Case StudyGlover, W. Poopunsri, T. Hurley, R. Industrial and Systems Engineering Research Conference, Montreal, QC (2014)
  • Disruptive Innovation in Public Service Sectors: Ambidexterity and the Role of IncumbentsWood, D. Pfotenhauer, S. Glover, W. Newman, D. 8th European Conference on Innovation and Entrepreneurship, Brussels, Belgium (2013)
  • Navigation Program for Patients with Diabetes at an Inner City Hospital Reduces A1C and Improves Healthcare UtilizationGlover, W. Pravodelov, V. Capelson, R. Norgaisse, M. O'Shea, D. Vimalananda, V. Rosenzweig, J. 73rd Scientific Sessions of the American Diabetes Association, Chicago, IL (2013)
  • Describing Systems of Systems: Preliminary Comparison of the Literature to Current State PracticesPagani, P. Glover, W. IIE Annual Conference & Expo, San Juan, PR (2013)
  • Improving Departmental Quality with Interdepartmental Integration in HospitalsLi, Q. Glover, W. Naveh, E. Gross, M. IIE Annual Conference & Expo, San Juan, PR (2013)
  • A Systems Approach to the U.S. Military Psychological Health System Using Enterprise Architecting: Preliminary FindingsGlover, W. Plmanabhan, J. Rhodes, D. Industrial Engineering and Research Conference, San Juan, PR (2013)
  • Critical Factors for Sustaining Kaizen Event OutcomesGlover, W. IBM Lean Six Sigma Week, Poughkeepsie, NY (2013)
  • Critical Factors for Sustaining Kaizen Event OutcomesGlover, W. LIUC Lean Club Workshop, Castellanza, Italy (2013)
  • Critical Factors for Sustaining Kaizen Event OutcomesGlover, W. New England Veterans Engineering Resource Center, Boston, MA (2013)
  • Framework of Enterprise Integration of Health-Related OrganizationsGlover, W. 33rd International Annual Conference of the American Society for Engineering Management, Virginia Beach, VA (2012)
  • Managing Successful Integrated Enterprises: Lessons Learned from Healthcare and Engineering SystemsGlover, W. IIE SEMS Webinar, (2012)
  • Enterprise Integration Qualitative Analysis of Psychological Health in the U.S. MilitaryKamin, C. Glover, W. IIE Annual Conference & Expo 2012, Orlando, FL (2012)
  • Strategic Workforce Management Systems as a Dynamic Capability for High Performance: A Conceptual Case of Operational and Health Outcomes Among OIF/OEF Service MembersWang, W. Glover, W. IIE Annual Conference & Expo 2012, Orlando, FL (2012)
  • Managing Successful Integrated Enterprises the U.S. Military Health SystemGlover, W. IIE Annual IE Conference and Expo 2012, Orlando, FL (2012)
  • Coordinating Chronic Care: From Patient Navigation to Enterprise ImprovementGlover, W. Li, Q. Women in Industrial Engineering Academia Conference, Istanbul, Turkey (2012)
  • Systems Thinking and Social Capabilities: Toward a More Inclusive View of Engineering Competencies for High Performance in Sociotechnical EnterprisesGlover, W. INCOSE IW 2012, Jacksonville, FL (2012)
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