The Babson Executive Education Retailing newsletter is a compilation of articles, commentaries, case studies, and data authored by program faculty and other contributing writers. The insights and best practice examples enable today’s retailers to stay ahead of the competition by staying informed of the latest trends in retailing.
We are pleased to present you with the Winter 2013 Babson Executive Education Retailing Newsletter. This newsletter features one of our most recent cases: Improving the Customer Experience at Home Depot (PDF). This case is organized around the decline of service at Home Depot beginning in 2001 with CEO Robert Nardelli and its dramatic improvement and turnaround following Frank Blake’s ascent to the CEO job in 2007. The case tracks customer satisfaction scores during this period.
Newsletter subscribers are also invited to attend Babson Executive Education's upcoming Strategic Planning and Management in Retailing program at a special discount price of 10% off the registration fee. Designed to give retail leaders new perspectives on the changing retail landscape and valuable tools for growing revenues, the next offering will take place April 27–May 3, 2013 at The College of William & Mary, Williamsburg, VA. For the upcoming offering, new curriculum on social media and online retailing will be integrated into the program. Past participants are encouraged to share this offer with colleagues who would benefit from participating in the program.
Explore Past Articles in the Archive