TITLE: Student Information Assistant I
DEPARTMENT: Access Services
DUTIES AND RESPONSIBILITIES: Answer the Information Desk phones, check materials in and out (this may include books, periodicals, videos and cassettes, reserve books and photocopies), assist patrons in locating and using books, newspapers, periodicals, microfilm and microfiche reserves, video and audiovisual materials, Internet resources and on-line databases. Assist patrons in the use of any type of library equipment including microfilm/fiche machines and copy machines. Take the count of library patrons, shelve books and periodicals, shelf read, check and assist patrons with Interlibrary Loan requests, Search for missing library materials, register patrons in the library database, assist library staff with clerical tasks, fill printers with paper and change print cartridges, pick up books and periodicals that have been left out of place around the library. In the morning: unlock Cutler Center, turn on the workstations, fill printers and cabinet under printers with paper supply and relock the door. Open and close the library on occasion.
Information Assistants must have an excellent customer service attitude and are expected to assist patrons with ready reference questions when possible. Such assistance requires curiosity and persistence. The Information Desk operates largely through the work of our student staff, so information assistants must be highly dependable. Student Assistants have a set schedule and are expected take on the responsibility of finding a substitute when they are not able to work their usual shift. At busy periods, students may be handling a variety of tasks in a busy environment, meaning that they must be flexible and able to triage. Students must be willing and able to attend training sessions. The library periodically schedules training sessions in reference material; most training occurs at the start of a semester but it may also take place during the semester. At times when no staff members are be present at the desk, students are responsible for the security of valuable library materials and the operations of the desk.