Both hardware and software repairs are performed at the IT Service Center in Horn 220. 
Some of the most common fixes performed are as follows:
  • Hard Drive replacement
  • Reimaging
  • Network connectivity repairs
  • Virus removal
  • E-mail/Internet configuration
  • Operating system error corrections
  • Keyboard replacements
  • Babson approved software installation
There is no charge for these minor repairs which we do onsite.  Major hardware problems are repaired onsite but may incur an insurance charge.
  • Many hardware repairs are covered by the manufacturer’s warranty.  There is no charge to you for warranty repairs. 
  • Non-warranty repairs may be covered by Babson’s insurance.  If your repair is covered by insurance, you will only be charged a $100 deductible, $500 deductible for stolen laptops.
  • In the event that a repair is not covered under manufacturer’s warranty or your insurance policy, you will be charged for the full cost of the repair, up to the replacement value of the laptop.

Manufacturer’s Warranty

Manufacturer warranty will cover parts and labor for manufacturer defects and internal mechanical failure, such as disk failures, inoperative keyboards, etc...

What is covered?

  • Defective screens
  • Backlight burn out on screens
  • Machine will not turn on (unless there is a spill on the machine)
  • Hard drive errors (unless there is a spill on the machine)
  • Bad memory or system board errors (unless there is a spill on the machine
  • Floppy/CDROM not working (unless there has been physical damage to the drive
  • Keyboard that doesn’t work or types erroneous characters (unless there is a spill on the keyboard or physical damage) 
  • The AC adapter (unless the wire has physical damage)
  • Network card that doesn’t work (unless the pins are bent)
  • Ports on the computer (unless they are broken/bent)

What is not covered?

  • Broken screens (determination made by an A+/Lenovo Certified Technician)
  • Loose or cracked screen hinges
  • Cracked plastic to the casing
  • Damage to the computer as a result of spills to any part of the computer
  • Damage to the keyboard, screen or drives due to screws, springs or any foreign objects
  • The keyboard if a key is missing or has been popped or broken off
  • Loss of your personal data files and programs
  • PCMCIA slots that were damaged due to bent pins
  • Loose or damaged AC ports, microphone ports, PS/2 ports, PCMCIA doors
  • Broken AC port or AC adapter (if a cord is pulled out and damages the pin on the port or the end of the adapter)
  • Cut or frayed insulation on an AC adapter

Insurance

Computer insurance complements the warranty by providing coverage for many kinds of unexpected, externally caused losses for which are accidental: theft, fire, power surges, lightning, spilled coffee in the keyboard, accidentally dropped notebooks and natural disasters like, earthquakes, hurricanes and floods.
Babson provides this insurance to protect you from large, unexpected repair costs.  In order to have damage or loss covered by insurance, you will need to provide documentation about the exact circumstances of the damage.  Insurance claims are filed by our warranty service provider.  The claim may be denied, if the circumstances of the incident do not fall under the coverage guidelines.  If the claim is accepted, the insurance company will pay for the cost of the repair, less a $100 deductible, which will be charged to your bill.
Note: There is a $500 deductible for stolen laptops.

Frequently Asked Questions

What if my repair is not covered by warranty or insurance?
In the event that the cost of a repair is not covered by warranty or by insurance, your bill will be charged for the entire cost of the repair.  If the cost of the repairs is greater than the replacement value of the laptop, we will cap the cost at the replacement value.
Will I know what the cost is when I drop off my laptop?
Laptop Services makes every effort to identify the severity of a hardware problem and inform you of possible costs.  However, the ultimate decision as to whether a repair is covered by warranty or insurance is made by our repair staff in compliance with warranty and insurance lenders.  This means that you may be billed for a deductible or repair without having been explicitly notified at your time of drop off.  Laptop Services will notify you via e-mail of any charges that are incurred as soon as we are aware of them.
How do I pay for repairs?
Whatever insurance charges you may occur will be put on you student bill.  You may pay charges on your bill at Student Financial Services.
What do I do if my laptop is lost or stolen?
  • Immediately call campus police and report the incident.  If you are off-campus when the loss occurs, contact the police department in the given jurisdiction as well as Babson's campus police.
  • Call IT Service Center at x4357 and report the loss.
  • Obtain a copy of the police report and prepare a brief statement, in your own words and writing, of the events.  Be sure to include the date of the incident, where you were and the circumstances involved.  Your signature must be present.
  • Turn the police report as well as your written statement in to Laptop Services.
Theft is covered by your insurance policy unless it is from an unlocked car or as otherwise noted.  Please note that there is a $500 per incident deductible for the insurance filing.