Operations and Information Management | Babson College

The Course Catalog includes course descriptions of all courses offered by F. W. Olin Graduate School of Business. For descriptions of the courses offered in the current or upcoming semesters, please see our Course Listing

Operations and Information Management

OIM7512 - FUTURE LAB:DESIGN-LED INNOVATION

FUTURE LAB:DESIGN-LED INNOVATION

OIM7512 FUTURE LAB: DESIGN-LED INNOVATION
(FORMERLY MBA7503)
3 Elective Credits

If you took and passed MBA7503, you cannot register for OIM7512, as these two courses are equivalent

The FutureLab is a discovery and action-learning lab. It involves experiential learning in service to address challenges in real time and in real contexts. As a FutureLab student partner, you will collaborate with an ensemble of faculty members and partner organizations to explore their challenges and develop solutions for social impact at scale. You should be prepared to engage in self-paced team projects in an active learning environment. You will combine the entrepreneurial mindset and apply principles of complex problem solving for social impact.


Given the increasing preference shown by employers for demonstrated problem solving experience, this lab will provide you with the opportunity to add a very realistic problem solving experience to the portfolio of qualifications on your resumes. We envision regular, ongoing interaction with our partners, with details to be determined in collaboration with these partners. You will gain skills in creativity, critical thinking, innovation, complex problem solving, social change, and entrepreneurial leadership and influence. Depending on the demands of the project, you will apply these skills towards framing the problem and co-creating solutions with community and partner organization.
The 14-week lab experience is designed for active learning, experimenting, generating and launching an implementation plan. Student partners of prior semesters addressed various problems, such as improving the efficiency and effectiveness of key patient care processes for a major academic medical center and analyzing the mobility challenges of older adults for governmental organizations. The focus of the Lab is going to be on mobility and connectivity challenges. It is important to know that this is a team-based engagement and anticipate the flexible investment of time and effort that high-performance teams and deep work often demands. This Lab requires a high willingness to work in a flexible time frame and framework. Student partners may be interviewed prior to class by the Lab faculty team.

3 credits

OIM7515 - ENTERPRISE 2.0 BUILDING SOCIAL NETWORKS

ENTERPRISE 2.0 BUILDING SOCIAL NETWORKS

OIM7515 ENTERPRISE 2.0 BUIDLING SOCIAL NETWORKS TO IMPROVE BUSINESS PERFORMANCE
(FORMERLY MBA7515)
3 Blended Credits

If you took and passed MBA7515, you cannot register for OIM7515, as these two courses are equivalent

Meeting Dates: F2F days: September 15th, October 6th and October 20th 8:30 - 4:30PM. The other weeks will be asynchronous, online weeks where there is no specific meeting time.

Enterprise 2.0 is the term to describe organizations that use strategies, business practices, and technologies that enable emergent collaboration. Many organizations are now interested in capturing, distributing and applying the knowledge of their employees for business benefit. Also, companies need to keep track of knowledge outside of their corporate walls, for example, understanding market trends and being aware of what customers are saying about their products. Ultimately, the goal of Enterprise 2.0 is to break down traditional information silos and to allow employees and managers to tap into the right expertise when they need it.

A major objective of this course is to understand social networks using social network analysis (SNA). SNA is a methodology to analyze the structure of social networks, or the people-to-people connections in organizations. SNA is an increasingly popular application used by both management consultants and internal organizational practices (e.g., Marketing, HR, R&D, and HR-Talent Management) to understand information flows inside and outside a company. The SNA results in both visualizations as well as metrics to determine: where information silos exist in the organization and people,s position in the "informal" structure of the organization, such as central, peripheral, and broker positions (i.e., connecting different subgroups). From this analysis, we can then determine knowledge management/talent management/marketing interventions that improve collaboration and business practices. We will also discuss how SNA techniques can be used to analyze employee connections through social media (e.g., who is blogging and responding to other employees, blogs, following other employees, social profile, etc.) Students will gain valuable "hands-on" experience using and applying SNA from their group project.

Finally, we will explore how the latest social collaboration tools, including social networking platforms such as Twitter, Facebook, LinkedIn, Foursquare, and applications such as blogs, wikis, and bookmarking/tagging tools, are being adapted and used by organizations, for example, to leverage the "wisdom of crowds". Through case studies, group projects, and hands-on exercises, we will discuss the value proposition to companies and their employees from using social media. For example, groups will come up with a social media strategy for an organization, including providing metrics on how to evaluate the success or "ROI" of their strategy.


This is a "blended" course - consisting of both face-to-face and on-line classes. The course will consist of lecture material, discussion of real-world case studies, and interactive group exercises. Your grade will consist of three equal components: class participation, group projects, and an individual paper.


Prerequisites: None

3 credits

OIM7522 - LEADING SUSTAINABLE INNOVATION

LEADING SUSTAINABLE INNOVATION

OIM7522 LEADING SUSTAINBLE INNOVATION
(FORMERLY MOB7522)
3 Elective Credits

If you took and passed MOB7522, you cannot register for OIM7522, as these two courses are equivalent

The era of corporations integrating sustainable practices is being surpassed by a new age of corporations actively transforming the market to make it more sustainable. Enterprise integration is geared toward present-day measures of success; market transformation will help companies create tomorrow's measures. This course prepares entrepreneurial leaders to create systemic transformation and apply practical decision-making with the purpose of socio-ecological and economic value. In this course you will learn different approaches including systems thinking to design, develop and implement sustainability-oriented innovations. After completing this course, you will be able to
(1) Critically examine the relationship between business practices and socio-ecological system,
(2) Understand and apply the concepts of sustainability thinking and practice (externalities, process thinking, and systems and design thinking) to design, develop and implement sustainability-oriented innovations with socio-ecological systemic impacts,
(3) Understand how to operationalize the four elements of sustainability thinking and practice (purpose and strategic intent, stakeholder involvement, metrics, design and implementation of innovations)
(4) Develop knowledge and skillset to take lead in formulating an effective sustainability strategy for the transformation of a conventional organization

0 credits

OIM7525 - AGILE EXPERIMENTATION

AGILE EXPERIMENTATION

OIM7525 AGILE EXPERIMENTATION
(FORMERLY MIS7535)
1.5 Elective Credits

If you took and passed MIS7525, you cannot register for OIM7525, as these two courses are equivalent

Agile Experimentation (AgileEx) is an experiential course in which teams of students use agile methodologies to design and prototype viable Internet of Things (IoT) innovations combining hardware and software components. The course involves:


- Practicing Agile/SCRUM project management methodologies and software, and learning how to scale Agile environments from small startups to large organizations
- Designing and building IoT (or wearable) devices with sensors and actuators, and programming hardware (i.e., Arduino boards)
- Designing digital interfaces and processes (e.g., app mockups, process diagrams) with software tools
- Running experiments and surveying customers to test hypotheses and iterate in the development of a prototype
- Building an innovation with a clear value proposition
- Learning about emerging technologies
- Presenting your work in a final pitch that showcases your prototype and its market viability

The course aims to train business graduates who are confident life-long learners of technology, can work in Agile environments, and can participate in the development of innovative technological solutions that integrate hardware and software components.

The course does not require programming, Agile, or software/hardware prototyping experience.

Prerequisites: None

1.5 credits

OIM7545 - ARTIFICIAL INTELLIGENCE FOR BUSINESS

ARTIFICIAL INTELLIGENCE FOR BUSINESS

OIM7545 ARTIFICIAL INTELLIGENCE FOR BUSINESS
(FORMERLY MIS7545 COGNITIVE TECHNOLOGIES)
3 Blended Credits

If you took and passed MIS7545, you cannot register for OIM7545, as these two courses are equivalent

F2F Meeting Dates TBD

This course introduces students to cognitive technologies (another phrase for "artificial intelligence") and addresses their value and implementation in business. A variety of cognitive tools will be covered, from machine learning to natural language processing to "deep learning." Both the functions performed by these technologies and the business issues they generate-including the roles to be performed by humans in knowledge work processes of the future-will be addressed in the course.

Some instruction is provided by online videos on cognitive technologies. There will be several guest lectures from external experts on various cognitive technologies and management issues. No programming background is required, although students will need to study materials about how cognitive technologies work.

3 credits

OIM7546 - ANALYTICAL MANAGERS AND ORGANIZATION

ANALYTICAL MANAGERS AND ORGANIZATION

OIM7546 ANALYTICAL MANAGERS AND ORGANIZATION
(FORMERLY MBA7545)
3 Blended Credits

If you took and passed MBA7545, you cannot register for OIM7546, as these two courses are equivalent

This course is designed to teach MBA students what it means to be an analytical manager, and how to build the capabilities required to be a highly analytical organization. It addresses the non-statistical topics in analytical decision-making at the individual level (including framing the problem and communicating the results), which should complement statistically-oriented courses at Babson. It also addresses the key factors (in the DELTTA model-data, enterprise, leadership, targets, technology, and analysts) necessary to succeed with analytics at the organizational level. It incorporates new course content specifically relevant to big data and analytics based on it. The course specifically delves into how both large and entrepreneurial organizations are addressing big data and analytics, and focuses in particular on how digital and online firms use and manage analytics. We'll discuss various industries' and functions' use of analytics, but the only one addressed in any depth is web analytics for digitally-oriented businesses.

3 credits

OIM7555 - PRODUCT DESIGN & DEVELOPMENT

PRODUCT DESIGN & DEVELOPMENT

OIM7555 PRODUCT DESIGN AND DEVELOPMENT
(FORMERLY MOB7555)
4.5 Elective Credits

If you took and passed MOB7555, you cannot register for OIM7555, as these two courses are equivalent

Product Design and Development (PDD) is an integrated management course that provides students with a solid, field-based understanding of the fundamentals of conceiving, evaluating, and developing successful new products. It is a roll-up-your-sleeves, team-based environment for learning how to translate a new product idea into a product concept and design. In the course, you will learn, through doing, what "Design Thinking" is, which is becoming critical for managers to thrive in the emerging "Creative Economy."

The course takes teams of graduate students through the entire process of product development from market and user analysis to idea generation and concept development, to concept selection and refinement, to product design and prototype manufacturing. Several workshops are integrated to support the teams with specific tasks such as sketching, brainstorming, and model building. The course culminates in the MBA Product Design Fair where teams present their products.

Teams of students select and/or are assigned product design opportunities that are carried out in collaboration with participating client companies. Alternatively, students propose new product ideas for consideration as course projects.

The course deals with three key areas: uncovering, understanding, and articulating user needs, understanding and implementing good design strategies and thinking, and structuring and managing the development process. While the main focus is on manufactured products, the course can accommodate the design of certain kinds of services and software products. Guest speakers are part of the course. (4.5 credit hours)

Additional Course Information:
- One Friday workshop will be necessary
- Additional work will need to be completed in the Product and Design Lab
- Classes meet twice a week.

A small number of class sessions will extend beyond 1 hour and 45 minutes. When this occurs, other will be shortened by an equal amount. Finally, a number of sessions are available for project work outside of the classroom.

This course is typically offered in the following semesters: Fall

Prerequisite: None

4.5 credits

OIM7556 - CYBERSECURITY

CYBERSECURITY

OIM7556 CYBERSECURITY
(FORMERLY MIS7555)
1.5 Elective Credits

If you took and passed MIS7555, you cannot register for OIM7556, as these two courses are equivalent

The course is designed for the next generation managers who need to appreciate both the technical aspects and business impacts of cybersecurity in the enterprise. Different types of security break from a manager's perspective are explored. Students will also learn to design or support cybersecurity initiatives such as a risk management, policy creation, incident response and continuous improvement. The course uses a combination of readings and current events, class discussion and quest speakers for learning.

Prerequisites: None

1.5 credits

OIM7565 - BLOCKCHAIN VENTURES

BLOCKCHAIN VENTURES

OIM7565 BLOCKCHAIN VENTURES
(FORMERLY MIS7565)
1.5 Elective Credits

If you took and passed MIS7565, you cannot register for OIM7565, as these two courses are equivalent

Blockchain Ventures takes students through a series of frameworks and case studies to highlight the specific benefits of blockchain and its applicability into various markets. Some existing markets, some new markets = new ventures. We will cover introductory overview and get into case studies of new ventures and projects within larger enterprises. We will also cover ICOs and fundraising mechanisms. And the regulatory environment in the US and globally. We will cover cryptocurrencies (bitcoin, ethereum, zcash, ripple, others) and Web3.0, DAPPS and emerging business models in these new frameworks.

Prerequisites: None

1.5 credits

OIM7572 - SUPPLY CHAIN MANAGEMENT

SUPPLY CHAIN MANAGEMENT

OIM7572 SUPPLY CHAIN MANAGEMENT

(FORMERLY OPS7572 SUPPLY AND DEMAND CHAIN MANAGEMENT)
3 Elective Credits

If you took and passed OPS7572, you cannot register for OIM7572, as these two courses are equivalent

This course will benefit not only those who expect to assume operating roles, but also those who wish to work on strategy, finance, accounting and sales/marketing, and who ultimately expect to build companies. That,s because every business, regardless of size or industry, requires supply and demand chains to function. Effective supply chain management (SCM) integrates the management of goods/services, information, and financial data, from raw materials through to the consumer. The top level objective is to satisfy or exceed customers' demands and expectations, yet do so profitably. This course is designed to provide students with an integrated perspective of SCM and to develop the capability to analyze existing supply chain operations with intent to develop plans for improvement. Such improvements will be designed with the end goal of enhancing the company's competitiveness through more effective operational execution. Students will learn to recognize best practices in supply chain management, identify possible barriers to high-performing supply chains, and assess the effectiveness of advanced technologies to potentially improve supply chain execution. There is one prerequisite for this course - completion of an Introductory Operations course.

This course is usually offered in the following semesters: Fall

Prerequisites: OIM7800

3 credits

OIM7580 - INDEPENDENT RESEARCH

INDEPENDENT RESEARCH

OIM7580 INDEPENDENT RESEARCH
1.5-3 Credits

Independent research is available for all academic divisions. Registration is manual for students through Graduate Programs and Office of Graduate Academic Services.

Independent Research provides an opportunity to conduct in-depth research in areas of a student,s own specific interest. Students may undertake Independent Research for academic credit with the approval of a student-selected faculty advisor, the appropriate division chair, and Graduate Academic Services. Please note that a student is responsible for recruiting a faculty advisor through the student,s own initiative and obtain the advisor,s prior consent/commitment before applying for an independent research project. The research project normally carries 1.5 or 3 credits.

For more information and a proposal outline please visit: http://www.babson.edu/Academics/graduate/mba/Pages/independent-research.aspx

3 credits

OIM7604 - SPECIAL TOPICS: EPS IN A DIGITAL WORLD

SPECIAL TOPICS: EPS IN A DIGITAL WORLD

OIM7604 SPECIAL TOPICS: ENTREPRENURSHIP IN A DIGITAL WORLD
(FORMERLY MBA7604)

If you took and passed MBA7604, you cannot register for OIM7604, as these two courses are equivalent

Digital technologies, processes and business models are impacting all aspects of businesses today, from startups to large organizations that need to practice corporate intrapreneurship. This course will focus on how digital strategies, tactics, and tools can be leveraged by today,s entrepreneurial leaders to innovate, grow, and renew initiatives in their organizations. We will study how digital platforms can be used to scale operations, improve decision-making, and enable new business models to grow customers and revenue. Topics will include cloud computing platforms that focus on operations, employee collaboration, customer relationships, and machine-to-machine connections such as the Internet of Things (IoT) to capture, analyze, and share data and insights. New digital business models will be explored that will inform corporate strategy and business opportunities. Students will gain hands-on experience using popular data analytics and visualization tools, such as Tableau, to explore opportunities, gather insights, and make more informed decisions. The course will expose students to emerging technology enablers, such as machine learning and augmented/virtual reality tools, and effectively identify the role they can play in the organization,s growth and renewal. Finally, we will discuss digital development and implementation strategies, including agile methods, to deliver digital technologies and gain adoption throughout the organization.

3 credits

OIM7800 - OPERATIONS AND INFORMATION MANAGEMENT

OPERATIONS AND INFORMATION MANAGEMENT

OIM7800 OPERATIONS AND INFORMATION MANGEMENT
2 Credits

(Core MBA)


If you have taken and passed OPS7200, you cannot register for OIM7800, as these two courses are equivalent

The main focus of Operations and Information Management (OIM) and Business Analytics (BA) paired courses is on how to make operations and information-related decisions in enabling a firm's strategy to create, deliver and capture value for multiple stakeholder classes and improve decision-making skills in a managerial context using data and analytics tools. With an emphasis on building models and clearly communicating the insights generated, this course is designed to help managers effectively incorporate data and expert opinion in their decisions while charting their best course of action (strategy).

2 credits

OIM9521 - INNOVATION PROCESSES

INNOVATION PROCESSES

OIM9521 INNOVATION PROCESSES
(FORMERLY MOB9521)
1.5 Intensive Elective Credits

If you took and passed MOB9521, you cannot register for OIM9521, as these two courses are equivalent

Over the past two decades, a combination of changes in political, technological, and cultural arenas have dramatically affected the way in which companies, organizations, and individuals innovate. In this course, we will explore the critical parameters of various innovation processes, learn about their advantages and disadvantages, and compare the contexts in which these processes operate. The goal of this course is to develop an understanding of what it takes to design and operate various innovation processes.


In the first offering of the course, the emphasis will be placed on open innovation processes, design thinking and lean start-up, and coordination issues of complex innovation processes.
This course is positioned between our existing offerings Product Design and Development (MOB-7555), which provides an in-depth experience on the project level, and Leading Innovation: Creating Organic Growth (MOB-9525), which discusses managerial and strategic challenges on the firm level in the context of industry and competition. In contrast, the new course Innovation Processes will focus on the mechanisms of how design and manage effective innovation processes.

1.5 credits

OIM9526 - #CX #XD INNOVATION

#CX #XD INNOVATION

OIM9526 #CX #XD INNOVATION
(FORMERLY MOB9526:#CX #UX #XD)
1.5 Intensive Elective Credits


If you took and passed MOB9526, you cannot register for OIM9526, as these two courses are equivalent

This course will complement an existing graduate 1.5-credit elective called Strategies for Innovation and Growth. It is also a good complement to the Managing Technological Innovation course. As their titles suggest, the latter course is overwhelmingly focused on technology based products and hi-tech industries while the former is focused on how can large firms can create and sustain innovation and growth activities. This course will complement two existing graduate 1.5-credit electives (1) Leading Innovation @ Gorillas, Chimps & Monkeys and (2) Innovation Processes.

All countries go through life cycles-agriculture, manufacturing, services and knowledge. The majority of the developed world can be considered today to be primarily in the post-service knowledge based industries. Providing services in addition to goods, which were at one time a differentiator for most businesses are more or less commoditized today. Several trends have emerged over the last 15 years: (1) Move from Services to Experiences; (2) Emergence of new Digital and Networked Economies; (3) Information and Knowledge Intense Economies; (4) the rise of the new post-PC industry, also known as the TIME industry, i.e., the convergence of the Telecom, Information, Media and Entertainment industries and (5) new forms of Designing & Delivering Great Customer Experiences. This course explores the innovations that are driving all these trends as primarily applied to a broad section of service industries-Airlines, Retail, Hospitality, Healthcare, Financial, B2B, TIME and even Not-for-Profits.

This course will cover: understanding the customer psychology and perceptions in service interactions; explore concepts, methods and tools to dream, define, design and deliver great customer experiences; innovative strategies to use customer experience as a differentiator; and how the convergence of digital technologies - data, voice & video - is helping firms to engage customers in new and innovative ways.

This course is typically offered in the following semesters: Fall/Spring/Summer

1.5 credits