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Operations and Information Management

The Course Catalog includes course descriptions of all courses offered by the Undergraduate School at Babson College. For descriptions of the courses offered in the current or upcoming semesters, please see the Course Listing.

Operations and Information Management



DES3600 Design and Systems Thinking 2 credit advanced liberal arts Over the past two decades, a combination of changes in political, technological, and cultural arenas have dramatically increases the need for companies, organizations, and individuals to innovate. In the future, generating and implementing new solutions, be they products, processes, or organizations, will require at the minimum two sets of skills. First, with many markets saturated with offerings exhibiting vast amounts of product variety, simply offering a new feature is unlikely to succeed. Instead, solutions that help their users accomplish their deep-seated goals will prevail. Consequently, a deep and detailed understanding of the underlying emotions and aspirations of the users that design thinking helps to develop, is sine-qua-non condition for success. Second, technological and political developments have made the world a much more interconnected place. People and devices today are much more connected than in the past. Similarly, many problems have grown in complexity, and require involvement and consideration of various stakeholder groups and how they might be affected. As a result, a systems understanding is the second required skill set. This course will introduce students to these two skill sets. Prerequisites: None

2 credits



3 credits



MIS2645 Modeling with Excel 2 credit Advanced Liberal Arts Today's employment market requires students to have good Excel modeling skills. Potential employees want newly minted graduates to hit the ground running and this means knowing how to skillfully operate with Spreadsheets. This class will teach intermediate Excel skills using real case studies and hands-on exercises. In particular, you will learn how to use Excel to manage large data sets by using functions like Pivot tables, Vlookup and others. Prerequisites: none

2 credits



MIS3505: Blockchain Business Disruptor 2 general business credits MIS3560 significantly overlaps topics covered in MIS3505. Students who take MIS3560 cannot take MIS3505. This course is about business use cases for the blockchain, the technology behind bitcoin and other cryptocurrencies. While currently the blockchain is best known for its support of cryptocurrencies, it also has many uses in applications as varied as real estate, advertising, healthcare, supply chain, insurance, voting, identity management, auctions, sports betting, manufacturing, and the sale and protection of intellectual property. Now is the time for entrepreneurs to get in on the ground floor. This course will explore how blockchain applications can disrupt current business models in many industries. You will learn how to evaluate and create Initial Coin Offerings (ICOs), which are the preferred means for financing blockchain-based businesses. This course has no prerequisites.

2 credits



MIS3525 Enterprise 2.0: Building Social Networks to Improve Business Performance 4 credit (general credit) Enterprise 2.0 is the term to describe organizations that use social media technologies (e.g., Facebook, Twitter, YouTube), strategies, and business practices that enable emergent collaboration. Many organizations are now interested in capturing, distributing and applying the knowledge of their employees for business benefit. Also, companies need to keep track of knowledge outside of their corporate walls, for example, understanding market trends and being aware of what customers are saying about their products. Ultimately, the goal of Enterprise 2.0 is to break down traditional information silos and allow employees and managers to tap into the right people and expertise when they need it. In this course we will discuss the current state of the Enterprise 2.0 movement. We will also explore how social collaboration tools (often referred to as social media and Web 2.0) are being used by organizations to leverage the _wisdom of the crowds._ Organizations are increasingly using tools such as blogs, wikis, social tagging, and social networking tools to achieve emergent collaboration and to break down information silos. Knowledge workers are also using social technologies to build their personal brand and personal network. Student projects will emphasize a "hands-on" approach to understanding the latest social technologies. We will use social network analysis (SNA) software, a methodology to analyze the structure of social networks, or the people-to-people connections in organizations. SNA is an increasingly popular application used by both management consultants and internal organizational practices (e.g., knowledge management, IS, HR, R&D) to understand information flows and "influencers" inside and outside a company. Another project will have students create a social media campaign for an organization, including providing metrics on how to evaluate the success of the campaign. We will also experiment with mobile applications, such as location-based services (e.g., Foursquare, SCVNGR) on smartphones. Prerequisite: FME1000 & FME1001 Course Capacity: 25 Usually offered: Fall

4 credits



MIS 3535: Scaling Lean Ventures
(Formally titled Lean for Social Innovation)
4 general credits

How do you enable an organization to overcome the constraints and risks posed by the nascent & uncertain operating environment found in an entrepreneurial venture? Scaling Lean Ventures is a capstone course for Operations concentrators and elective course for others targeted to 3rd and 4th year undergraduate students with an interest in strategic operations in small to medium sized organizations.

The approach to the course is driven by Lean Principles of Management including "learn by doing". The well-studied Toyota Production System serves us as the root file for many of these principles. Students will be assigned to a high priority project with an organization and will be expected to conceive & implement Lean Start-up principles to relieve the organization of a deeply embedded operating constraint on growth. This is not a consulting experience, but a learn-by-doing partnership for fourteen weeks. The students will be expected to be on site with the partner organizations regularly to make implementation progress.

In addition to their on-site time, the course will have an in-class component. During each in-class session, the students will be exposed to a new TPS concept and discuss how to implement it at their project. The students will also provide and receive feedback from their peers, instructors, and guest lecturers to gain insights on their implementation attempts to-date, thus better understanding their assigned problem and charting a path forward to success.

The partner organizations are from a wide variety of industries, including technology, consumer products, food, legal services, and socially-oriented manufacturing and service companies.

Prerequisites: FME and SME (except SME2041); Juniors and Seniors status

4 credits



MIS Business Intelligence and Data Analytics 4 credit general credit This course is about how organizations and their employees can successfully collect, evaluate and apply information to become better decision makers. It starts with basic concepts regarding business data needs and ends with hands-on experience using Business Intelligence (BI) tools. It takes a variety of experts to start and run a business financial, operational, marketing, accounting, human relations, managerial, etc. Each knowledge base requires up-to-date information to plot strategy or keep it on track. Our ability to capture large volumes of data often outstrips our ability to evaluate and apply the data as management information. These are the challenges we will address in this course so that you can become an intelligent gatherer and user of data in your chosen field. Prerequisites: SME2012

4 credits

MIS3560 - The Blockchain: Bitcoin, Smart Contracts, and other applications

The Blockchain: Bitcoin, Smart Contracts, and other applications

MIS3560: The Blockchain: Bitcoin, Smart Contracts, and other applications 4 advanced management credits MIS3505 and MIS3605 significantly overlap topics covered in MIS3560. Students who take MIS3505 OR MIS3605 cannot take MIS3560. This course is about an exciting new technology called the blockchain. The blockchain is the technology behind bitcoin and other forms of digital cash. In this course, you will learn about the algorithms and protocols that enable blockchain creation, the theory behind and the potential of cryptocurrencies, how blockchains are used to enforce smart contracts, and how many other blockchain applications work. This course has no prerequisites.

4 credits



MIS3565: Agile Experimentation
4 advanced management credits

Business leaders and entrepreneurs should be Agile digital experimenters, capable of innovating by combining available technologies and services into digital experiences. In this course, students will learn about Agile digital entrepreneurship and follow an Agile methodology to conceive and create an internet of things (IoT) solution with a clear value proposition.
Agile Experimentation (AgileEx) is an experiential course in which teams of students use agile methodologies to design and prototype viable innovations combining hardware and software elements. The course involves:
Practicing Agile project management methodologies and software, and learning how to scale Agile environments from small startups to large organizations
Designing and building IoT devices with sensors and actuators, and programming hardware (i.e., Arduino microcontrollers)
Designing digital interfaces (e.g., interactions, app mockups, information flows) with software tools
Running experiments and surveying customers to test hypotheses and improve the prototype
Building an innovation that is a feasible and responsible market solution
Presenting your work in a final pitch that showcases your prototype and its market viability
Learning about emerging technologies
The course aims to train business graduates who are confident life-long learners of technology, can work in Agile environments, and can participate in the development of innovative and responsible technological solutions.

Prerequisites: SME2012

4 credits



MIS3580: Artificial Intelligence in Business
4 advanced management credits

This elective is intended to introduce you to a variety of different types of artificial intelligence and to many of the issues involved in their business application. We will cover a variety of AI tools, from machine learning to natural language processing to "deep learning." We will learn about both the functions performed by these technologies and the business issues they generate - including the roles to be performed by humans in organizations of the future.
Some introductory material is provided by online videos on AI in general. We will have several external experts as guest speakers during sessions. No programming or detailed technology background is required, although you should be interested in new technology and will need to study materials about how AI works.
The objective is to equip you to be a manager or professional who makes use of this technology, not a developer of itor a translator of business requirements to professional data scientists. The course is also intended to encourage some students to go on for more technical training in AI. Specific learning objectives are listed for each session.

Prerequisites: SME2012

4 credits



MIS3605: Blockchain and Cryptocurrency Technologies: 2 advanced liberal arts credits MIS3560 significantly overlap topics covered in MIS3605. Students who take MIS3560 cannot take MIS3605. This course is about an exciting new technology called the blockchain, which powers bitcoin, other cryptocurrencies, and a variety of business applications. You will learn how the blockchain and other distributed ledger technologies work, how they allow transactions to take place securely among and between people who do not necessarily know or trust one another, and how they enforce so-called smart contracts. You will learn how cryptocurrencies are mined and will experience buying and using cryptocurrency. This course has no prerequisites.

2 credits



MIS3610 The Mobile App 2 credit advanced liberal arts Have you ever considered building a mobile app as an entrepreneurial venture or for a firm you hope to work for? Do you have an app in process that you would like to make stronger? Are you interested in honing your skills in design thinking, agile methodology and other modern-day approaches to project management and development? Do you want to better understand what it takes to successfully move an application from idea to market? If you answered "yes" to any of these questions, this course is for you! This project-based course will guide you and your team through the process of developing a strong app idea, assessing the feasibility and viability of that idea, prototyping your app, building a requirements list to hand off to development, entering into a successful development relationship, packaging your app for commercial distribution and marketing your app. During each session, you will learn about your next project step. You will then apply the learnings both inside and outside of class to advance your project. You will begin your project with a design thinking exercise. You will then move through your project applying agile principles. We conclude the course with "app pitches" to outside experts who will give you professional feedback on your idea. Prerequisite: SME2012

2 credits



***This course will take place for 4 1/2 days over Spring Break. Exact days and times TBA MIS3615 Creating Tech-Savvy Entrerpreneurs: A Tech Entrepreneurship Boot Camp 2 credit (Advanced Liberal Arts) The objective of this boot camp is to create an environment for entrepreneurs learn about the role of technology in entrepreneurial endeavors. The role of technology, specifically, information technology, in the context of entrepreneurship is two-fold. On one side, technology is necessary for the management and execution of the venture. On the other hand, technology may be the very focus of the entrepreneurial venture. For both cases, we believe that entrepreneurs need exposure to the foundational concepts of building a technology product. The boot camp is hence designed to cover such foundation concepts including design thinking, agile management, and code development. The boot camp will help entrepreneurs develop an appreciation for these foundational concepts as well as understand how to leverage these concepts for entrepreneurial success. Prerequisite: None

2 credits



MIS3620: Cybersecurity
(Previously titled: Computer and Network Security)
Advanced Liberal Arts

Teaches students the relevance of, purpose to and means behind establishing higher security levels for computers and associated networks. The nature of various security breaches including hacker attacks, email worms and computer viruses are explored. Management's responses including policy and procedure creation, risk management assessment and personnel training program design among others are examined. The tools of both security violators and protectors are explored. This course probes deeply into technical aspects of the hardware and software required to support computer networks. The course uses a combination of readings, case studies, class discussion and guest speakers for learning.

Prerequisites: SME2012 and QTM1000

Students who have taken MIS3671 (Computer and Network Security) cannot take this course.

4 credits



(Previously titled: USER INTERFACE DESIGN)
2 credit Advanced Liberal Arts

MIS3635 takes a deep dive into user interface design for web-based projects, apps and sites. Students will learn the key aspects of what makes a solid and usable interface on the desktop, a tablet and a mobile device. This course will explore advanced techniques in cascading style sheets (CSS), as well as leverage JavaScript libraries such as jQuery. As part of the course, students will learn about the principles of design, how they relate to solid interface design, and the importance of the UI as it relates to generating and maintaining your business. The course will also introduce the concepts and tools to make working prototypes and wireframes using tools like Balsamiq and Lucidchart. This course will underscore the importance of UI for all types of web-based projects, looking at theory as well as taking a hands-on approach. It is designed for those that are interested in taking web-based projects to the next level as well as those that are interested in how the choices you make as a designer can affect your business.

Prerequisites: MIS3690 or written permission from the professor

2 credits