Thomas Davenport

Professor

President's Distinguished Professor of Information Technology & Management
Academic Division: TOIM
781-239-4485

Bio

Tom Davenport is the President’s Distinguished Professor of Information Technology and Management at Babson College, cofounder of the International Institute for Analytics, Fellow at the MIT Initiative on the Digital Economy, and Senior Advisor to Deloitte Analytics. He teaches analytics/big data in executive programs at Babson, Harvard Business School and School of Public Health, and MIT Sloan School. Davenport pioneered the concept of “competing on analytics” with his best-selling 2006 Harvard Business Review article and 2007 book. His most recent book (with Julia Kirby) is Only Humans Need Apply: Winners and Losers in the Age of Smart Machines. He wrote or edited seventeen other books and over 100 articles for Harvard Business Review, Sloan Management Review, The Financial Times, and many other publications. He is a regular contributor to the Wall Street Journal. He has been named one of the top 25 consultants by Consulting News, one of the 100 most influential people in the IT industry by Ziff-Davis, and one of the world’s top fifty business school professors by Fortune magazine.

Academic Degrees

  • Ph D, Harvard University
  • MA, Harvard University
  • BA, Trinity University

Awards & Honors

  • 2016 - #1 Voice for 2016 in Education, LinkedIn
  • 2016 - Ten "Must Reads" for 2017, Harvard Business Review
  • 2015 - "Highly Commended Award", Emerald Literati Network
  • 2013 - Top 50 business school professors in the world, Poets & Quants/Fortune magazine
  • 2007 - Named one of the 100 most influential people in the information technology industry , editors of several Ziff-Davis publications
  • 2005 - Named one of top 3 “business/technology analysts” in the world, Optimize magazine
  • 2004 - Best paper awards for Business Process Management Journal and Journal of Enterprise Information Management
  • 2004 - Named one of the top 25 consultants in the world , Consulting magazine
  • 2001 - Attention Economy named one of 30 best business books of the year
  • 2001 - Invited to attend Fortune Magazine’s “Brainstorm 2001: The Smartest People We Know” conference in Aspen
  • 2001 - Named one of 25 “E-Business Gurus”, Darwin magazine
  • 2000 - Named one of 10 “Masters of the New Economy", CIO magazine
  • 1996 - Board of Judges, McKinsey Prize (best article), Harvard Business Review
  • 1995 - Invited to give “State of the Art” video presentation for Australian Association for Computing Machinery
  • 1995 - Judge, Arthur D. Little Process Management Award
  • 1994 - Judge, CIO 100 (best 100 firms in IT management)
  • 1993 - Commencement address, Boston University M.S. in Management Information Systems
  • 1993 - Ernst & Young’s first “Value Creation Award” , Ernst & Young
  • 1993 - Process Innovation voted one of 10 best business books of 1993, Library Journal
  • 1992 - “Outstanding Harvard Dissertations” , Harvard
  • 1990 - Richard Beckhard Award , Sloan Management Review
  • 1980 - Post-Doctoral Fellowship, National Institute of Mental Health
  • 1980 - Post-Doctoral Fellowship,, National Institute of Mental Health
  • 1976 - Graduate Fellowship, National Science Foundation
  • 1976 - Phi Beta Kappa, Blue Key, Trinity University

Courses

Degree Courses 2016-2017
  • MBA 7509: DECISIONS
  • MIS 7545: COGNITIVE TECH AND IBM'S WATSON
Degree Courses 2015-2016
  • MBA 7545: ANALYTICAL MANAGERS AND ORGANIZATIONS

Publications

Journal Articles

  • Davenport, T.H., Phillips, J. (2016). The Future of Marketing Automation. Applied Marketing Analytics, 2(3), 213-224. link
  • Davenport, T.H., Kudyba, S.H. (2016). Designing and Developing Analytics-Based Data Products. MIT Sloan Management Review, 58(1), 83-88. link
  • Davenport, T.H. (2016). Rise of the Strategy Machines. MIT Sloan Management Review, 58(1), 48-49. link
  • Davenport, T.H., Kirby, J., (2016). Just How Smart Are Smart Machines. MIT Sloan Management Review
  • Davenport, T.H., Kirby, J. (2015). Beyond Automation. Harvard Business Review link
  • Davenport, T.H., Sarma, S. (2014). Setting standards for the Internet of Things. Harvard Business Review link
  • Davenport, T.H. (2014). How strategists use "big data" to support internal business decisions, discovery and production. Strategy & Leadership
  • Davenport, T.H. (2014). What Businesses Can Learn From Sports Analytics. MIT Sloan Management Review link
  • Davenport, T.H. (2014). Ten kinds of stories to tell with data. Harvard Business Review link
  • Davenport, T.H. (2013). Analytics 3.0. Harvard Business Review, December link
  • Davenport, T.H. (2013). Keep Up with Your Quants. Harvard Business Review, July-August link
  • Davenport, T.H., Patil, D.J. (2012). Data Scientist: The Sexist Job of the 21st Century. Harvard Business Review link
  • Davenport, T.H., Barth, P., Bean, R. (2012). How 'Big Data' is Different . MIT Sloan Management Review, 54(1), 22-24. link
  • Molinksy, A., Davenport, T.H., Iyer, B.R., Davidson, C.N. (2012). Three Skills Every 21st-Century Manager Needs. Harvard Business Review, 90(1), 139-143. link
  • Davenport, T.H. (2009). How to Design Smart Business Experiments. Harvard Business Review(Feb)
  • Davenport, T.H. (2009). Make Better Decisions . Harvard Business Review
  • Davenport, T.H., Iyer, B.R. (2009). Should You Outsource Your Brain?. Harvard Business Review(Feb)
  • Davenport, T.H., Harris, J. (2009). The Prediction Lover’s Handbook. MIT Sloan Management Review(Winter)
  • Davenport, T.H. (2009). The Rise of Strategic Analytics. Analytics
  • Davenport, T.H., Harris, J. (2009). What People Want, and How to Predict It. MIT Sloan Management Review(Winter)
  • Davenport, T.H., Hongsermeier, T.M. (2008). Collaborative Treatment: Guiding and Capturing Decisions at Partners HealthCare. Inside Knowledge
  • Davenport, T.H., Prusak, L., Strong, B. (2008). Managing Knowledge: One Size Doesn’t Fit All. MIT Sloan Management Review/Wall Street Journal
  • Davenport, T.H., Iyer, B.R. (2008). Reverse Engineering Google’s Innovation Machine. Harvard Business Review
  • Davenport, T.H. (2007). Analytics, Humans and Black Boxes. Business Intelligence Review
  • Davenport, T.H. (2007). Business Intelligence and the Business Experiment. Business Intelligence Review
  • Davenport, T.H., Harris , J. (2007). Competing with Multi-Channel Marketing Analytics. Advertising Age, 78(14), 16-17.
  • Davenport, T.H. (2007). Ideas for Better Governing. Ripon Forum
  • Davenport, T.H., Harris, J. (2007). IT for Analytical Competition. Architecture and Governance, 3(1)
  • Davenport, T.H., Harris, J. (2007). The Dark Side of Customer Analytics. Harvard Business Review
  • Davenport, T.H. (2006). Competing on Analytics. Harvard Business Review
  • Davenport, T.H., Prusak, L. (2006). How Much Knowledge Should a Business Give Away?. European Business Forum
  • Davenport, T.H., Cross, R., Praise, S. (2006). How to Prevent a Knowledge Loss Crisis. MIT Sloan Management Review
  • Davenport, T.H., Steeley, C.P. (2006). Integrating Business Intelligence and Knowledge Management at Intel. Knowledge Management Review, 8(6), 10-15.
  • Parise, S.A., Cross, R., Davenport, T.H. (2006). Strategies for Preventing a Knowledge-Loss Crisis. MIT Sloan Management Review(Summer )
  • Davenport, T.H., Harris, J. (2005). Automated Decision-Making Comes of Age. MIT Sloan Management Review, 46(4), 83-89.
  • Davenport, T.H. (2005). The Coming Commoditization of Processes. Harvard Business Review

Books

  • Davenport, T.H., Kirby, J. (2016). Only Humans Need Apply: Winners and Losers in the Age of Smart Machines. New York: Harper Business
  • Davenport, T.H. (2014). Big Data at Work: Dispelling the Myths, Uncovering the Opportunities. Boston, MA: Harvard Business Review Press
  • Davenport, T.H., Kim, J. (2013). Keeping Up with the Quants: Your Guide to Understanding and Using Analytics: Harvard Business Review Press
  • Davenport, T.H., Manville, B. (2012). Judgement Calls: Twelve Stories of Big Decisions and the Teams that got them Right. Boston, MA: Harvard Business School Publishing Corporation
  • Davenport, T.H. (2012). Enterprise Analytics: Optimize Performance, Process, and Decisions through Big Data. Upper Saddle River, NJ: Pearson FT Press
  • Davenport, T.H., Harris, J., Morison, R. (2010). Analytics at Work: Smarter Decisions, Better Results. Boston, MA: Harvard Business Review Press
  • Davenport, T.H., Harris, J. (2007). Competing on Analytics: The New Science of Winning: Harvard Business School Press
  • Davenport, T.H., Voelpel , S., Leibold, M. (2006). Strategic Management in the Innovation Economy: Wiley
  • Davenport, T.H. (2005). Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers: Harvard Business School Press
  • Davenport, T.H., Prusak, L. (2003). What’s the Big Idea?: Creating and Capitalizing on the Best Management Thinking: Harvard Business School Press

Articles

  • Davenport, T.H. (2016, October) Five articles/posts in online Fortune. Five online articles in Fortune Magazine. New York: Fortune Magazine/Time Warner. link
  • Davenport, T.H. (2016, ) Seven digital articles in Harvard Business Review. Harvard Business Review. Boston, MA: Harvard Business Publishing. link
  • Davenport, T.H. (2016, ) Two posts per month in Data Informed--17 in 2016. Data Informed website. Needham, MA: Wellesley Information Services. link
  • Davenport, T.H. (2015, December 3) Lessons from the cognitive front lines: early adopters of IBM's Watson.. New York: The Wall Street Journal. link
  • Davenport, T., Iyer, B.R. (2015, July (3rd Quarter/Summer)) Bringing Outsourcing back -- to Machines,.. Cambridge: Bala Iyer. link

Cases and Teaching Notes

  • Davenport, T.H., Iansiti, M., Serels, A. (2013). Managing with Analytics at Procter & Gamble. 20.
  • Davenport, T.H. (2013). Recorded Future: Analyzing Internet Ideas about What Comes Next. 11.
  • Davenport, T.H., vom Brocke, J., Rosemann, M. (2009). Process Management for Knowledge Works. Business Process Management Handbook,
  • Davenport, T.H., Strong, B., Prusak, L. (2008). Organizational Governance of Knowledge and Learning. Knowledge and Process Management, 15(2),
  • Davenport, T.H., Eccles, B. (2010). Cognizant 2.0: Embedding Community and Knowledge Into Work Processes.

Book Chapters

  • Davenport, T.H. (2015). An alternative approach to data management.Getting Data Right. San Francisco: O'Reilly Media link
  • Shapiro, J., Davenport, T.H. (2013). The Rise of Talent Analytics . In Dan L. Ward and Rob Tripp (Ed.), Positioned: Strategic Workforce Planning That Gets the Right Person in the Right Job. New York, NY: AMACOM, a division of American Management Association
  • Davenport, T.H., Lange, J.E. (2011). Prediction Logic: Analytics for Entrepreneurial Thinking. In Danna Greenberg, Kate McKone-Sweet & H. James Wilson (Ed.), The New Entrepreneurial Leader: Developing Leaders Who Shape Social and Economic Opportunity. San Francisco, CA: Berrett-Koehler Publishers
  • Davenport, T.H. (2016). 11 Deloitte essays related to analytics, cognitive technology.Eleven essays on analytics and cognitive. Dallas, TX: Deloitte University Press. link
  • Davenport, T.H. (2006). Information Technologies for Knowledge Management. In Kazuo Ichigo and Ikujiro Nonaka (Ed.), Knowledge Creation and Management: New Challenges for Managers.: Oxford University Press
  • Davenport, T.H., Prusak, L. (2004). Knowledge Management in Consulting. In Larry Greiner and Flemming Poulfelt (Ed.), The Contemporary Consultant: Handbook of Management Consulting.: Thomson Southwestern

Multimedia

  • Managing with Analytics Simulation. (January (1st Quarter/Winter) 2016)

Reports

  • Davenport, T.H. (2014). Analytics in Sports: The New Science of Winning. SAS Institute, Inc. link
  • Davenport, T.H. (2013). At the Big Data Crossroads: turning towards a smarter travel experience. Amadeus IT Group link
  • Davenport, T.H. (2013). The Rise of Data Discovery. Teradata Corporation link
  • Davenport, T.H., Dyché, J. (2013). Big Data in Big Companies. SAS Institute Inc. link

Others

  • Davenport, T.H. (in press). Five articles/posts in online Fortune. New York: Fortune Magazine/Time Warner link
  • Iyer, B., Davenport, T.H. (in press). A New Way for Entrepreneurs to Think About IT. Boston, MA: Harvard Business Publishing link
  • Davenport, T.H., Iyer, B.R. (2013). Move Beyond Enterprise IT to an API Strategy. Boston, MA: Harvard Business Review

Presentations

  • Analytics and Cognitive Technology in Marketing
    Davenport, T. Analytics and Cognitive Technology in Marketing Effectiveness Week, London (2016)
  • The Evolution of Customer Intelligence
    Davenport, T. The Evolution of Customer Intelligence Dreamforce, San Francisco (2016)
  • Four Eras of Analytics
    Davenport, T. Four Eras of Analytics FICO Advanced Analytics Leadership Forum, Dallas (2016)
  • Artificial Intelligence and Strategy
    Davenport, T. Artificial Intelligence and Strategy Practice and Research in Strategic Management, New York (2016)
  • Only Humans Need Apply
    Davenport, T. Only Humans Need Apply O'Reilly Artificial Intelligence Conference, New York (2016)
  • Four Eras of Analytics
    Davenport, T. Four Eras of Analytics Big Data, Better Decisions, Brighter Future, Cork, Ireland (2016)
  • Only Humans Need Apply
    Davenport, T. Only Humans Need Apply Latin American Entrepreneurship Conference, Santiago, Chile (2016)
  • Beyond Automation: How Humans Can Add Value to Very Smart Machines
    Davenport, T. Beyond Automation: How Humans Can Add Value to Very Smart Machines International Conference on Information Systems, Fort Worth, TX (2015)
  • Beyond Automation: How Humans Can Add Value to Very Smart Machines
    Davenport, T. Beyond Automation: How Humans Can Add Value to Very Smart Machines ACS Thought Leaders Summit, Sydney (2015)
  • The Future of Human Labor
    Davenport, T. The Future of Human Labor Drucker Forum, Vienna (2015)
  • Analytics 3.0 and the Future of Big Data
    Davenport, T. Analytics 3.0 and the Future of Big Data Big Data Summit, Gyeongii, South Korea (2015)
  • Big Data and Analytics
    Davenport, T. Big Data and Analytics An Audience with Tom Davenport, Cork, Ireland (2015)
  • Analytics 3.0 and Decision Automation
    Davenport, T. Analytics 3.0 and Decision Automation Dreamforce 2015, San Francisco (2015)
  • Analytics and Automation in Accounting--The New AAA?
    Davenport, T. Analytics and Automation in Accounting--The New AAA? AAA Annual Meeting, Chicago, IL (2015)
  • Analytics and Big Data in Accounting
    Davenport, T. Analytics and Big Data in Accounting Annual Meeting, Chicago (2015)
  • Managing Technological Disruption in Health Care
    Davenport, T. Managing Technological Disruption in Health Care Cerner CEO Summit, Newport, RI (2015)
  • Analytics in Finance
    Davenport, T. Analytics in Finance Latin American CEO Summit, Dallas (2015)
  • Analytics 3.0 and the Future of Big Data
    Davenport, T. Analytics 3.0 and the Future of Big Data Big Data Summit, Las Vegas (2015)
  • Analytics 3.0 and the Future of Big Data
    Davenport, T. Analytics 3.0 and the Future of Big Data Big Data Summit, Jakarta, Indonesia (2015)
  • "Analytics 3.0"
    Davenport, T. "Analytics 3.0" Georgia Tech Business Analytics and Big Data Forum, Atlanta (2015)
  • Automation and the Future of Knowledge Work
    Davenport, T. Automation and the Future of Knowledge Work Big Data and the Knowledge Worker: Impacts on Labor and the Economy, Boston (2015)
  • Analytics 3.0 and the Future of Big Data
    Davenport, T. Analytics 3.0 and the Future of Big Data TDWI Annual Conference, Las Vegas (2015)
  • The Future of Big Data
    Davenport, T. The Future of Big Data HSM Management Summit, Sao Paulo, Brazil (2014)
  • The Analytics of Things
    Davenport, T. The Analytics of Things Internet of Things Global Summit, Washington, DC (2014)
  • Analytics in Finance
    Davenport, T. Analytics in Finance Controller Forum 2014, Stuttgart, Germany (2014)
  • Marketing and Customer Analytics
    Davenport, T. Marketing and Customer Analytics Europe's Customer Festival, London (2014)
  • Big Data in Marketing
    Davenport, T., Argyros, T. Big Data in Marketing (2013)
  • Big Data in Big Companies
    Davenport, T. Big Data in Big Companies MIT Center for Digital Business Annual Conference, Cambridge, MA (2013)
  • Analytics 3.0
    Davenport, T. Analytics 3.0 , Cambridge, MA (2013)
  • Analytics 3.0
    Davenport, T. Analytics 3.0 Dean’s Lecture(2013)
  • Big Data in Big Companies: Analytics 3.0
    Davenport, T. Big Data in Big Companies: Analytics 3.0 International Institute for Analytics Annual Summit, Chicago, IL (2013)
  • Analytics in Health Care
    Davenport, T. Analytics in Health Care , Boston, MA (2013)
  • Big Data
    Davenport, T. Big Data MIT CIO Summit(2013)
  • Research on Big Data
    Davenport, T. Research on Big Data BI Congress III, Orlando, FL (2012)
  • Big Data Analytics at Work
    Davenport, T. Big Data Analytics at Work Marketing Science Institute , Cambridge, MA (2012)
  • Big vs. Small Data Analytics
    Davenport, T. Big vs. Small Data Analytics Berkeley CIO Leadership Program(2012)
  • Analytics in Healthcare
    Davenport, T. Analytics in Healthcare Harvard School of Public Health(2012)
  • Big vs. Small Data Analytics
    Davenport, T. Big vs. Small Data Analytics MIT Center for Digital Business(2012)
  • Analytics
    Davenport, T. Analytics SAS Premier Business Leadership Series , Berlin, Hong Kong, and Las Vegas (2011)
  • Organizing Analytics in Retail
    Davenport, T. Organizing Analytics in Retail International Institute for Analytics Retail Analytics Research Council, Boston, MA (2011)
  • Analytics in Human Resources
    Davenport, T. Analytics in Human Resources HR50 Conference, New York, NY (2011)
  • What's Next for Analytics
    Davenport, T. What's Next for Analytics Predictive Analytics World, New York, NY (2011)
  • Business Analytics and Business Intelligence
    Davenport, T. Business Analytics and Business Intelligence Business Intelligence Congress, Brussels, Belgium (2011)
  • Analytical Performance Management and Other Analytical Topics for CFOs
    Davenport, T. Analytical Performance Management and Other Analytical Topics for CFOs CFO Magazine Performance Management Conference, Dallas, TX (2011)
  • Analytics in Health and Life Sciences
    Davenport, T. Analytics in Health and Life Sciences SAS HLS Summit, Cary, NC (2011)
  • Analytics in Manufacturing
    Davenport, T. Analytics in Manufacturing Deloitte Manufacturing Summit, Palm Beach, FL (2011)
  • Analytics at Work
    Davenport, T. Analytics at Work Twin Cities Business Intelligence Association, Minneapolis (2010)
  • Analytics at Work
    Davenport, T. Analytics at Work INFORMS Practice Conference, Orlando, FL (2010)
  • Analytics in Retail
    Davenport, T. Analytics in Retail National Retail Federation, New York, NY (2010)
  • Workspace Design and Networks
    Parise, S., Beers, M., Davenport, T. Workspace Design and Networks Babson College Working Knowledge conference, Wellesley, MA (2007)
  • Undisclosed
    Davenport, T. Undisclosed “Competing on Analytics” conference series , 15 cities and 4 countries (2007)

Media Contributions

  • Wall St. Journal, NY Times, Financial Times, Fortune, Fast Company, WNYC
    Other (2016)