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Wiljeana Glover

Assistant Professor

Academic Division: TOIM

Bio

Wiljeana Glover is an Assistant Professor of Technology, Operations, and Information Management and is the Faculty Director of the Schlesinger Fund for Global Healthcare Entrepreneurship at Babson College. Professor Glover’s research uses systems thinking to understand the impact of boundary spanning and the interplay between strategic and social factors on performance outcomes. Professor Glover has extensive experience studying healthcare systems, including Clalit Health Systems-Israel, the U.S. Military Health System, and recently the Ugandan healthcare system. She has also worked with manufacturing and other service organizations. Professor Glover has published in numerous academic journals including Healthcare Management Review, Military Medicine, International Journal of Production Economics, International Journal of Production Research, Journal of Enterprise Transformation, and Team Performance Management. Her work has been featured in popular press and online media outlets including the Financial Times. Professor Glover was recognized with the 2011 Best Dissertation Award from the American Society of Engineering Management, has won several best paper awards, and has served as the President of the Society of Engineering and Management Systems (SEMS) within the Institute of Industrial Engineers (IIE). Professor Glover’s teaching interests include technology and operations management, scaling operations, improvement approaches (lean, agile, six sigma, etc.), and systems design, interactions, and improvement. Her teaching heavily uses experiential learning and she has developed a project-based course with industry that focuses on how students can learn operational principles by doing, creating measureable improvements for the partner companies. She completed her Ph.D. at Virginia Tech and postdoctoral studies at the Massachusetts Institute of Technology (MIT). Prior to her academic career, she worked as an Associate Consultant with Stockamp and Associates, implementing revenue cycle and process improvements in hospital settings.

Academic Degrees

  • Ph D, Virginia Polytechnic Institute and State University
  • MS, Virginia Polytechnic Institute and State University
  • BA, Albany State University
  • BS, Georgia Institute of Technology

Academic Interests

Healthcare systems design and improvement, Scaling Operations, Process and Network Oriented Problem Solving

Awards & Honors

  • 2012 - Travel Award, NSF Women in Industrial Engineering Academia Program
  • 2011 - Best Dissertation Award, American Society of Engineering Management
  • 2011 - Scholar Award 2011-2012, Philanthropic Educational Organization (PEO)

Courses

Degree Courses 2016-2017
  • SME 2002: OPERATIONS MANAGEMENT
Degree Courses 2015-2016
  • MIS 3535: LEAN FOR SOCIAL INNOVATION

Publications

Journal Articles

  • Novikov, Z., Glover, W.J., Trepman, P., Naveh, E., Goldfracht, M. (in press). How do integrative practices influence patient-centered care?: An exploratory study comparing diabetes and mental health care. link
  • Glover, W.J., Farris, J.A., Van Aken, E.M. (2015). The relationship between continuous improvement and rapid improvement sustainability. International Journal of Production Research, 53(13) link
  • Liu, W., Asio, S., Farris, J., Glover, W.J., Van Aken, E.M. (2015). Understanding team mental models affecting Kaizen event success.
  • Glover, W.J., Farris, J.A., Van Aken, E. (2014). Kaizen Events: Assessing the Existing Literature and Convergence of Practices. Engineering Management Journal link
  • Glover, W.J., Liu, W., Farris, J.A., Van Aken, E.M. (2013). Characteristics of Established Kaizen Event Programs: An Empirical Study. International Journal of Operations & Production Management, 33(9), 1166-1201.
  • Glover, W.J., Farris, J., Van Akenc, E., Doolen, T. (2013). Kaizen Event Result Sustainability for Lean Enterprise Transformation. Journal of Enterprise Transformation, 3(3), 136-160.
  • Yang, J.Y., Glover, W.J., Rhodes, A.M., Nightingale, D. (2013). A Conceptual Model of the Psychological Health System for U.S. Active Duty Service Members: An Approach to Inform Leadership and Policy Decision Making. Military Medicine: International Journal of AMSUS, 178(6), 596–606. link
  • Glover, W.J., Farris, J.A., Van Aken, E.M., T.L. (2011). Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study. International Journal of Production Economics, 132(2), 197–213.

Conference Proceedings

  • Glover, W.J., Bailey, J. (2016). 1. Glover, W. and Bailey, J. (2016) Comparing Lean and Design Thinking: A Human Systems Integration Approach. Anaheim, CA,
  • Novikov, Z., Glover, W.J., Trepman, P., Goldfract, M., Naveh, E. (2015). How do integrative practices influence patient centered care? An exploratory study comparing diabetes and mental health care.
  • Glover, W.J., Poopunsri, T., Hurley, R. (2014). Applying Lean to Non-Profit Organizations: A Food Bank Case Study. Proceedings of the 2014 Industrial Engineering Research Conference,
  • Blank, T., Glover, W.J., Naveh, E. (2014). Achieving Radical Innovation under Time Pressure: Stop & Think and Exploration.
  • Wood, D., Pfotenhauer, S., Glover, W.J., Newman, D. (2013). Disruptive Innovation in Public Service Sectors: Ambidexterity and the Role of Incumbents. Proceedings of the 2013 European Conference of Innovation and Entrepreneurship,
  • Pagani, P., Glover, W.J. (2013). Describing Systems of Systems: Preliminary Comparison of the Literature to Current State Practices. Proceedings of the 2013 Industrial Engineering Research Conference,
  • Li, Q., Glover, W.J., Naveh, E., Gross, M. (2013). Improving Departmental Quality with Interdepartmental Integration in Hospitals. Proceedings of the 2013 Industrial Engineering Research Conference,
  • Kamin, C., Glover, W.J. (2012). Enterprise Integration Qualitative Analysis of Psychological Health in the U.S. Military. Proceedings of the 2012 Industrial Engineering Research Conference,
  • Glover, W.J. (2012). Framework of Enterprise Integration of Health-Related Organizations. Proceedings of the 33rd International Annual Conference of the American Society for Engineering Management,
  • Glover, W.J. (2012). Managing Successful Integrated Enterprises the U.S. Military Health System. Proceedings of the IIE Annual Conference and Expo 2012,
  • Wang, W., Glover, W.J. (2012). Strategic Workforce Management Systems as a Dynamic Capability for High Performance: A Conceptual Case of Operational and Health Outcomes Among OIF/OEF Service Members. Proceedings of the 2012 Industrial Engineering Research Conference,
  • Glover, W.J., Rhodes, D., Davidz, H. (2012). Systems Thinking and Social Capabilities: Toward a More Inclusive View of Engineering Competencies for High Performance in Sociotechnical Enterprises. Proceedings of the 2012 International Council on Systems Engineering International Workshop,

Presentations

  • Sustaining Lean & Coordinating Healthcare: A Sociotechnical Systems Approach
    Glover, W. Sustaining Lean & Coordinating Healthcare: A Sociotechnical Systems Approach Auburn Univ. Industrial and Systems Engineering Department Faculty Research Seminar, Auburn, AL (2015)
  • Lean for Social Innovation: Innovating Education via Rapid Experimentation
    Glover, W. Lean for Social Innovation: Innovating Education via Rapid Experimentation Engineering Lean and Six Sigma Conference, Atlanta, GA (2015)
  • Lean For Social Innovation and Pantry Inventory Management
    Glover, W. Lean For Social Innovation and Pantry Inventory Management Waltham Hunger Network Meeting, Waltham, MA (2015)
  • Lean for Social Innovation Poster Presentations
    Glover, W., Bushong, A., Toledo, P. Lean for Social Innovation Poster Presentations Northeast L.E.A.N. Conference, Springfield, MA (2015)
  • Defining Lean for Social Innovation
    Glover, W. Defining Lean for Social Innovation Industrial and Systems Engineering Research Conference, Nashville, TN (2015)
  • Does Case Complexity Matter? Diabetes Patient Navigator Activities and Comorbidity on Healthcare Utilization and Patient Outcomes
    Glover, W., Pravodelov, V., Capelson, R., Norgaisse, M., O'Shea, D., Vimalananda, V., Rosenzweig, J. Does Case Complexity Matter? Diabetes Patient Navigator Activities and Comorbidity on Healthcare Utilization and Patient Outcomes Production and Operation Management Society Conference, Washington, D.C. (2015)
  • Learn by Doing: Lean for Social Innovation. Product Innovation and Technology Management Innovating B-School Education Panel.
    Glover, W. Learn by Doing: Lean for Social Innovation. Product Innovation and Technology Management Innovating B-School Education Panel. Production and Operation Management Society Conference, Washington, D.C. (2015)
  • How Should Care Providers Implement Integrative Practices to Achieve Patient Centered care? Exploratory Study Comparing Diabetes and Mental Health Care
    Novikov, Z., Glover, W., Trepman, P., Naveh, E., Goldfracht, M. How Should Care Providers Implement Integrative Practices to Achieve Patient Centered care? Exploratory Study Comparing Diabetes and Mental Health Care 19th Industrial Engineering and Management Conference,, Tel-Aviv, Israel (2015)
  • Quality Improvement and Lean in Healthcare: Training, Implementation, and Practicing
    Gupte, G., Glover, W., Suen, W. Quality Improvement and Lean in Healthcare: Training, Implementation, and Practicing Academy of Management Conference Professional Development Workshop, Healthcare Management Division, Philadelphia, PA (2014)
  • Achieving Radical Innovation under Time Pressure: Stop & Think and Exploration
    Glover, W., Blank, T., Naveh, E. Achieving Radical Innovation under Time Pressure: Stop & Think and Exploration Academy of Management Conference, Technology and Innovation Management Division, Philadelphia, PA (2014)
  • Babson—GBFB Collaboration Marketplace Improvements
    Glover, W., Simon, B. Babson—GBFB Collaboration Marketplace Improvements Board of Directors of the Greater Boston Food Bank, Chelsea, MA (2014)
  • Applying Lean to Non-Profit Organizations: A Food Bank Case Study
    Glover, W., Poopunsri, T., Hurley, R. Applying Lean to Non-Profit Organizations: A Food Bank Case Study Industrial and Systems Engineering Research Conference, Montreal, QC (2014)
  • Disruptive Innovation in Public Service Sectors: Ambidexterity and the Role of Incumbents
    Wood, D., Pfotenhauer, S., Glover, W., Newman, D. Disruptive Innovation in Public Service Sectors: Ambidexterity and the Role of Incumbents 8th European Conference on Innovation and Entrepreneurship, Brussels, Belgium (2013)
  • Navigation Program for Patients with Diabetes at an Inner City Hospital Reduces A1C and Improves Healthcare Utilization
    Glover, W., Pravodelov, V., Capelson, R., Norgaisse, M., O'Shea, D., Vimalananda, V., Rosenzweig, J. Navigation Program for Patients with Diabetes at an Inner City Hospital Reduces A1C and Improves Healthcare Utilization 73rd Scientific Sessions of the American Diabetes Association, Chicago, IL (2013)
  • Describing Systems of Systems: Preliminary Comparison of the Literature to Current State Practices
    Pagani, P., Glover, W. Describing Systems of Systems: Preliminary Comparison of the Literature to Current State Practices IIE Annual Conference & Expo, San Juan, PR (2013)
  • Improving Departmental Quality with Interdepartmental Integration in Hospitals
    Li, Q., Glover, W., Naveh, E., Gross, M. Improving Departmental Quality with Interdepartmental Integration in Hospitals IIE Annual Conference & Expo, San Juan, PR (2013)
  • A Systems Approach to the U.S. Military Psychological Health System Using Enterprise Architecting: Preliminary Findings
    Glover, W., Plmanabhan, J., Rhodes, D. A Systems Approach to the U.S. Military Psychological Health System Using Enterprise Architecting: Preliminary Findings Industrial Engineering and Research Conference, San Juan, PR (2013)
  • Critical Factors for Sustaining Kaizen Event Outcomes
    Glover, W. Critical Factors for Sustaining Kaizen Event Outcomes IBM Lean Six Sigma Week, Poughkeepsie, NY (2013)
  • Critical Factors for Sustaining Kaizen Event Outcomes
    Glover, W. Critical Factors for Sustaining Kaizen Event Outcomes LIUC Lean Club Workshop, Castellanza, Italy (2013)
  • Critical Factors for Sustaining Kaizen Event Outcomes
    Glover, W. Critical Factors for Sustaining Kaizen Event Outcomes New England Veterans Engineering Resource Center, Boston, MA (2013)
  • Framework of Enterprise Integration of Health-Related Organizations
    Glover, W. Framework of Enterprise Integration of Health-Related Organizations 33rd International Annual Conference of the American Society for Engineering Management, Virginia Beach, VA (2012)
  • Managing Successful Integrated Enterprises: Lessons Learned from Healthcare and Engineering Systems
    Glover, W. Managing Successful Integrated Enterprises: Lessons Learned from Healthcare and Engineering Systems IIE SEMS Webinar(2012)
  • Enterprise Integration Qualitative Analysis of Psychological Health in the U.S. Military
    Kamin, C., Glover, W. Enterprise Integration Qualitative Analysis of Psychological Health in the U.S. Military IIE Annual Conference & Expo 2012, Orlando, FL (2012)
  • Strategic Workforce Management Systems as a Dynamic Capability for High Performance: A Conceptual Case of Operational and Health Outcomes Among OIF/OEF Service Members
    Wang, W., Glover, W. Strategic Workforce Management Systems as a Dynamic Capability for High Performance: A Conceptual Case of Operational and Health Outcomes Among OIF/OEF Service Members IIE Annual Conference & Expo 2012, Orlando, FL (2012)
  • Managing Successful Integrated Enterprises the U.S. Military Health System
    Glover, W. Managing Successful Integrated Enterprises the U.S. Military Health System IIE Annual IE Conference and Expo 2012, Orlando, FL (2012)
  • Coordinating Chronic Care: From Patient Navigation to Enterprise Improvement
    Glover, W., Li, Q. Coordinating Chronic Care: From Patient Navigation to Enterprise Improvement Women in Industrial Engineering Academia Conference, Istanbul, Turkey (2012)
  • Systems Thinking and Social Capabilities: Toward a More Inclusive View of Engineering Competencies for High Performance in Sociotechnical Enterprises
    Glover, W. Systems Thinking and Social Capabilities: Toward a More Inclusive View of Engineering Competencies for High Performance in Sociotechnical Enterprises INCOSE IW 2012, Jacksonville, FL (2012)