Skip Navigation LinksHome / Academics / Faculty / Profiles

Wiljeana Jackson Glover  

Assistant Professor

B.A., Albany State University, GA.
B.S., Georgia Institute of Technology, GA.
Ph.D., Virginia Polytechnic Institute and State Univ.,VA.

Areas of Expertise

Wiljeana Glover is an Assistant Professor of Technology, Operations, and Information Management. She currently teaches technology and operations management to undergraduate students.

Prof. Glover studies healthcare and non-profit organizations to understand how continuous improvement approaches, coordination practices, service innovation, and complexity influence service delivery. She explores these topics via research and teaching partnerships, including with the Clalit Health Systems-Israel (in collaboration with the Israel Institute of Technology) and the Greater Boston Food Bank (in collaboration with the Toyota Production System Support Center-TSSC).

Prof. Glover received her Ph.D. and M.S. in Industrial and Systems Engineering from Virginia Tech, her B.S. in Industrial and Systems Engineering from the Georgia Institute of Technology, and her B.A. in Mathematics from Albany State University. She completed postdoctoral studies with the Lean Advancement Initiative and the Sociotechnical Systems Research Center (SSRC) at the Massachusetts Institute of Technology.

Prior to her academic career, she worked as an Associate Consultant with Stockamp and Associates, implementing revenue cycle and process improvements in hospital settings. Prof. Glover was recognized with the 2011 Best Dissertation Award from the American Society of Engineering Management and the Best Paper Award for the Engineering Management Track of the 2013, 2010, and 2008 Industrial and Systems Engineering Research Conferences. She is also currently President-Elect of the Society of Engineering and Management Systems (SEMS) within the Institute of Industrial Engineers (IIE).

Sample Publications

Wang, J., Glover, W., Rhodes, A., and Nightingale, D., (in press) “A Conceptual Model of the Psychological Health System for U.S. Active-Duty Service Members: An Approach to Inform Leadership and Policy Decision Making” Accepted to Military Medicine.

Glover, W., Liu, W., Farris, J., and Van Aken, E., (in press) “Characteristics of Effective Kaizen Event Programs: An Empirical Study” Accepted to International Journal of Operations and Production Management.

Glover, W., Farris, J., Van Aken, E., and Doolen, T. (2011), “Critical Success Factors for the Sustainability of Kaizen Event Human Resource Outcomes: An empirical study” International Journal of Production Economics, Volume 132, pp. 197–213.