Wiljeana Glover is an incoming Assistant Professor of Technology, Operations, and Information Management at Babson College. She will teach operations management to undergraduate students at Babson. Prior to joining Babson, Prof. Glover taught operations management in healthcare and engineering economy courses at the Boston University School of Public Health and Virginia Tech School of Engineering.
Prof. Glover’s studies how social dynamics and capabilities impact operational performance, particularly as organizations implement change initiatives. For example, her previous research examined the sustainability of outcomes from Kaizen event teams (a common lean thinking approach), the impact of using more v. less coordinating mechanisms to improve hospital performance, and how social capabilities influence Systems of Systems design. She is currently exploring the implications of these findings in healthcare delivery and social service settings.
Prof. Glover was recognized with the Best Paper Award for the Engineering Management Track of the 2013, 2010, and 2008 Industrial and Systems Engineering Research Conferences and the 2011 Best Dissertation Award from the American Society of Engineering Management.
Prof. Glover received her Ph.D. and M.S. in Industrial and Systems Engineering from Virginia Tech, her B.S. in Industrial and Systems Engineering from the Georgia Institute of Technology, and her B.A. in Mathematics from Albany State University. She completed postdoctoral studies with the Lean Advancement Initiative and the Sociotechnical Systems Research Center (SSRC) at the Massachusetts Institute of Technology. Prior to her academic career, she worked as an Associate Consultant with Stockamp and Associates (now a part of Huron Healthcare) implementing revenue cycle and process improvements in hospital settings.
Wang, J., Glover, W., Rhodes, A., and Nightingale, D., (in press) “A Conceptual Model of the Psychological Health System for U.S. Active-Duty Service Members: An Approach to Inform Leadership and Policy Decision Making” Accepted to Military Medicine.
Glover, W., Liu, W., Farris, J., and Van Aken, E., (in press) “Characteristics of Effective Kaizen Event Programs: An Empirical Study” Accepted to International Journal of Operations and Production Management.
Glover, W., Farris, J., Van Aken, E., and Doolen, T. (2011), “Critical Success Factors for the Sustainability of Kaizen Event Human Resource Outcomes: An empirical study” International Journal of Production Economics, Volume 132, pp. 197–213.