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Wiljeana Glover

  • Associate Professor
  • Stephen C. and Carmella R. Kletjian Foundation Distinguished Professor of Global Healthcare Entrepreneurship
  • Founding Faculty Director, Kerry Murphy Healey Center for Health Innovation and Entrepreneurship
Academic Division: Operations and Information Management
CV
Professor Glover is a healthcare operations and innovation scholar. Her work takes a systems perspective to examine how improvement and innovation practices can achieve more equitable and effective outcomes in healthcare settings. She conducts research studies in a variety of countries, including the U.S., Mexico, Israel, South Africa, and Haiti, and engages undergraduate, graduate, and executive education students in implementation-focused experiential learning. Her work is featured in leading academic and practitioner outlets including International Journal of Production Economics, International Journal of Production Research, and Health Care Management Review.
As Founding Faculty Director of the KMH Center for Health Innovation and Entrepreneurship at Babson, Professor Glover developed the Center's strategy and core programs including the Global Health Innovation Lab. She currently co-leads three research teams within the Center and serves as co-PI on Babson's first NIH grant.
Professor Glover received recognition as the 2024 Tumaini Foundation Global Health Educator Award, 2022 Wickham Skinner Teaching Innovation Award from the Production and Operations Management Society (POMS), one of Poet & Quants Top 50 Undergraduate Professors in 2020, the Changemaker Award from the Institute of Social Innovation at Babson in 2018, and has won several best paper awards. She also serves at VP of Outreach for the College of Healthcare Operations Management within POMS and on the Research Committee for the Healthcare Management Division at the Academy of Management.
Professor Glover completed her postdoctoral studies at the Sociotechnical Systems Research Center at Massachusetts Institute of Technology (MIT), PhD and M.S. in Industrial and Systems Engineering at Virginia Tech, B.S. in Industrial and Systems Engineering at Georgia Tech, and B.A. in Mathematics at Albany State University (GA).
Prior to her academic career, she worked as a consultant with Stockamp and Associates, implementing revenue cycle and process improvements in hospital settings. She is also Co-Founder and COO of Match Medical Practice Solutions, a healthcare revenue cycle management firm.

Academic Degrees

  • Ph D, Virginia Polytechnic Institute and State University
  • MS, Virginia Polytechnic Institute and State University
  • BA, Albany State University
  • BS, Georgia Institute of Technology

Academic Interest / Expertise

Healthcare Systems Innovation and Improvement, Scaling Operations, Experimentation and Problem Solving

Awards & Honors

  • 2023 — Deans Award in Recognition of Excellence in Teaching, Babson College
  • 2022 — Wickham Skinner Teaching Innovation Award, Production and Operations Management Society
  • 2020 — Poets & Quants 2020 Best Undergraduate Professors in the U.S., , Poets & Quants
  • 2018 — Lewis Institute Changemaker Faculty Award, Lewis Institute, Babson College
  • 2012 — Travel Award, NSF Women in Industrial Engineering Academia Program
  • 2011 — Best Dissertation Award, American Society of Engineering Management
  • 2011 — Scholar Award 2011-2012, Philanthropic Educational Organization (PEO)

Courses

  • Degree Courses 2024

    • OIM 3501 GLOBAL HEALTH INNOVATION LAB

  • Degree Courses 2023

    • OIM 7503 EXPERIMENT TO SCALE
    • OIM 3501 GLOBAL HEALTH INNOVATION LAB
    • OIM 7506 GLOBAL HEALTH INNOVATION LAB
    • OIM 7800 OPERATIONS AND INFORMATION MANAGEMENT
    • OIM 3536 SCALING LEAN VENTURE

Publications

Journal Articles

  • Glover, W.J., Lei, Z., Naveh, E. (2023). A compassion-centric behavioral agency perspective for organizations in times of crisis. Business Horizons. Vol: 66, Issue: 5.
  • Glover, W.J., Vogus, T. (2023). Beyond the Equity Project: Grounding Equity in all Quality Improvement Efforts. British Medical Journal (BMJ) Quality and Safety. British Medical Journal: Quality and Safety.
  • Obounou, R., Glover, W.J. (2023). When Local Isn’t Global: How Approaches to Healthcare Innovation in Low Resource Contexts Can Inform Changemaker Education. Social Innovations Journal .
  • Glover, W.J., Li, Z., Pachamanova, D.A. (2022). The AI-Enhanced Future of Health Care Administrative Task Management. New England Journal of Medicine Catalyst Innovations in Care Delivery. Issue: March. Massachusetts Medical Society. link
  • Pachamanova, D.A., Glover, W.J., Li, Z., Docktor, M., Gujral, N. (2021). Identifying Patterns in Administrative Tasks through Structural Topic Modeling: A Study of Task Definitions, Prevalence, and Shifts in a Mental Health Practice’s Operations during the COVID-19 Pandemic. Journal of the American Medical Informatics Association. Vol: 28, Issue: 12, Page: 2707-2715. Oxford University Press. link
  • Glover, W.J., Nissinboim, N., Naveh, E. (2020). Examining Innovation in Hospital Units: A Complex Adaptive Systems Approach. BMC Health Services Research. link
  • Davenport, T.H., Glover, W.J. (2018). Artificial Intelligence and the Augmentation of Health Care Decision-Making. NEJM Catalyst. New England Journal of Medicine. link
  • Aleu, F., Van Aken, E., Cross, J., Glover, W.J. (2018). Kaizen with continuous improvement projects in hospitals: critical success factors. The TQM Journal. Vol: 30, Issue: 4, Page: 335-355.
  • Horný, M., Glover, W.J., Gupte, G., Saraswat, A., Vimalananda, V., Rosenzweig, J. (2017). Patient navigation to improve diabetes outpatient care at a safety-net hospital: a retrospective cohort study. BMC Health Services Research. Vol: 17, Issue: 759, Page: 13. BioMed Central Ltd..
  • Glover, W.J., Li, Q., Naveh, E., Gross, M. (2017). Improving Quality through Integration in a Hospital Setting: A Human Systems Integration Approach. IEEE Transactions on Engineering Management. Vol: 64, Issue: 3, Page: 365 - 376.
  • Novikov, Z., Glover, W.J., Trepman, P., Naveh, E., Goldfracht, M. (2016). How do integrative practices influence patient-centered care?: An exploratory study comparing diabetes and mental health care. Health Care Management Review. Vol: 41, Issue: 2, Page: 113-126. Lippincott Williams & Wilkins.
  • Glover, W.J., Farris, J.A., Van Aken, E.M. (2015). The relationship between continuous improvement and rapid improvement sustainability. International Journal of Production Research. Vol: 53, Issue: 13. Taylor & Francis. link
  • Liu, W., Asio, S., Farris, J., Glover, W.J., Van Aken, E.M. (2015). Understanding team mental models affecting Kaizen event success. Team Performance Management: an international journal. Vol: 21, Issue: 7/8, Page: 361-385. Emerald Publishing Limited.
  • Glover, W.J., Farris, J.A., Van Aken, E. (2014). Kaizen Events: Assessing the Existing Literature and Convergence of Practices. Engineering Management Journal. American Society for Engineering Management. link
  • Glover, W.J., Liu, W., Farris, J.A., Van Aken, E.M. (2013). Characteristics of Established Kaizen Event Programs: An Empirical Study. International Journal of Operations & Production Management. Vol: 33, Issue: 9, Page: 1166-1201. Emerald Group Publishing Ltd..
  • Glover, W.J., Farris, J., Van Akenc, E., Doolen, T. (2013). Kaizen Event Result Sustainability for Lean Enterprise Transformation. Journal of Enterprise Transformation. Vol: 3, Issue: 3, Page: 136-160. Taylor & Francis Inc..
  • Yang, J.Y., Glover, W.J., Rhodes, A.M., Nightingale, D. (2013). A Conceptual Model of the Psychological Health System for U.S. Active Duty Service Members: An Approach to Inform Leadership and Policy Decision Making. Military Medicine: International Journal of AMSUS. Vol: 178, Issue: 6, Page: 596–606. Association of Military Surgeons of the US. link
  • Glover, W.J., Farris, J.A., Van Aken, E.M., , T.L. (2011). Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study. International Journal of Production Economics. Vol: 132, Issue: 2, Page: 197–213. Elsevier BV.

Cases and Teaching Notes

  • Stoddard, D.B., Glover, W.J., Mancha, R. (2020). Beyond Wireless. Babson College.

Book Chapters

  • Glover, W.J., Hendricks-Sturrup, R. (2021). Ethics and Equity-centred Perspectives in Engineering Systems Design: Handbook of Engineering Systems Design. Springer Reference.

Conference Proceedings

  • Gai, Y., Crocker, A., Brush, C.S., Glover, W.J. (2023). Multi-Stakeholder and Multi-Level Perspectives on Healthcare Innovation and Entrepreneurship: Multi-Stakeholder and Multi-Level Perspectives on Healthcare Innovation and Entrepreneurship. Vol: 2023, Issue: 1. Academy of Management. link
  • Glover, W.J., Jacques, S., Obounou, R., Barthelemy, E., Richard, W. (2022). The Ties that Bind: Innovation Configuration Linkages in Low and Middle Income Healthcare Delivery Settings.: The Ties that Bind: Innovation Configuration Linkages in Low and Middle Income Healthcare Delivery Settings..
  • Glover, W.J., Crocker, A., Brush, C.S. (2021). Defining Healthcare Entrepreneurship: A Delphi Study: Academy of Management Proceedings . Vol: Aug., Issue: 1. Academy of Management.
  • Glover, W.J., Bailey, J. (2016). Comparing Lean and Design Thinking: A Human Systems Integration Approach. Proceedings of the 2016 Industrial Engineering Research Conference.
  • Glover, W.J., Poopunsri, T., Hurley, R. (2014). Applying Lean to Non-Profit Organizations: A Food Bank Case Study: Proceedings of the 2014 Industrial Engineering Research Conference.
  • Blank, T., Glover, W.J., Naveh, E. (2014). Achieving Radical Innovation under Time Pressure: Stop & Think and Exploration: 2014 Academy of Management Annual Meeting Proceedings. Academy of Management.
  • Wood, D., Pfotenhauer, S., Glover, W.J., Newman, D. (2013). Disruptive Innovation in Public Service Sectors: Ambidexterity and the Role of Incumbents: Proceedings of the 2013 European Conference of Innovation and Entrepreneurship.
  • Pagani, P., Glover, W.J. (2013). Describing Systems of Systems: Preliminary Comparison of the Literature to Current State Practices: Proceedings of the 2013 Industrial Engineering Research Conference.
  • Li, Q., Glover, W.J., Naveh, E., Gross, M. (2013). Improving Departmental Quality with Interdepartmental Integration in Hospitals: Proceedings of the 2013 Industrial Engineering Research Conference.
  • Kamin, C., Glover, W.J. (2012). Enterprise Integration Qualitative Analysis of Psychological Health in the U.S. Military: Proceedings of the 2012 Industrial Engineering Research Conference.
  • Glover, W.J. (2012). Framework of Enterprise Integration of Health-Related Organizations: Proceedings of the 33rd International Annual Conference of the American Society for Engineering Management.
  • Glover, W.J. (2012). Managing Successful Integrated Enterprises the U.S. Military Health System: Proceedings of the IIE Annual Conference and Expo 2012.
  • Wang, W., Glover, W.J. (2012). Strategic Workforce Management Systems as a Dynamic Capability for High Performance: A Conceptual Case of Operational and Health Outcomes Among OIF/OEF Service Members: Proceedings of the 2012 Industrial Engineering Research Conference.
  • Glover, W.J., Rhodes, D., Davidz, H. (2012). Systems Thinking and Social Capabilities: Toward a More Inclusive View of Engineering Competencies for High Performance in Sociotechnical Enterprises: Proceedings of the 2012 International Council on Systems Engineering International Workshop.

Articles - Circular or newsletter (e.g., Babson Insight)

  • Glover, W.J. (2018). SCALING AND SUSTAINING HEALTHCARE INNOVATION: INSIGHTS FROM A U.S./UGANDAN PARTNERSHIP. Babson Insight. link

Presentations

  • Symposium on Healthcare Entrepreneurship Gai, Y. Glover, W. Crocker, A. Brush, C. Academy of management, Boston, Ma (2023)
  • Paradoxical and Dynamic Performance of Lean Practices: Problem Solving, Temporality, and Teams (Symposium) Glover, W. Naveh, E. Katz-Navon, T. Academy of Management Annual Conference, Boston, MA (2023)
  • How Healthcare Entrepreneurship Enhances Ecosystem Outcomes: The Relationship between Venture Capital-Funded Start-ups and County-Level Health Gai, Y. Glover, W. Crocker, A. Brush, C. Paper Development Workshop: Examining the Entrepreneurial Revolution in Healthcare, Naples, Italy (2023)
  • Questioning Organizational Complexity: A Conceptual Framework for Scaling Operations. Glover, W. Production and Operation Management Society Conference, Orlando, FL (2023)
  • Success Factors for Kaizen Events in Hospitals Harry, K. Glover, W. Van Aken, E. Production and Operation Management Society Conference, Orlando, FL (2023)
  • Research and Educational Programs Glover, W. SYNAPSE: Applied Healthcare Operations Management & Research Conference, Orlando, FL (2023)
  • Future of Healthcare Innovation Glover, W. MassChallenge RESOLVE Conference, Boston, MA (2023)
  • Healthcare Innovation Glover, W. Hunger2Health Collaboratory Fall Summit, Boston, MA (2022)
  • Innovating for High Performance: A Multi-Level Systems Approach Glover, W. Relational Coordination Collaborative (RCC) Annual Roundtable, Boston, MA (2022)
  • AI-Enhanced Healthcare Task Management Glover, W. Li, Z. Pachamanova, D. INFORMS Annual Meeting, Indianapolis, IN (2022)
  • Preparing for the Unimaginable Glover, W. Massachusetts Medical Device Development Center & Biotech Incubator (M2D2) Barracuda Bowl, Boston, MA (2022)
  • Health Equity Internationally: What are the challenges to achieving health equity around the world? Glover, W. Mass Challenge Health Equity Event Series, virtual (2022)
  • Defining and Teaching Global Healthcare Entrepreneurship Glover, W. Babson Academy 1 Hour Entrepreneurship Educator Webinar Series, virtual (2021)
  • Leading Change with Lives on the Line- Keynote Speech and Moderator Glover, W. 9th Annual Babson Center for Women’s Entrepreneurial Leadership Disruption Dinner, Babson Park, MA (2021)
  • Equitable Approaches to Healthcare Innovation: The Creative Scientist Approach Glover, W. National Association of Health Services Executives-Greater Boston Chapter Quarterly Meeting, Virtual (2021)
  • Facing the Profitability-People Dilemma during Crisis: New Perspectives and Practices (Showcase Symposium) Glover, W. Lei, Z. Naveh, E. Academy of Management Annual Conference, Virtual (2021)
  • Defining Global Healthcare Entrepreneurship Glover, W. University of Global Health Equity/Babson Innovation Lab Speaker Series, Virtual (2021)
  • THE AUGMENTATION OF NICU CARE POST-AI: A MULTI-STAKEHOLDER PERSPECTIVE Glover, W. Artificial Intelligence in the Neonatal ICU: Families, Clinicians and Technologists Designing a Better Future, Mount Washington, VT (2020)
  • Health Systems Innovation Solution Sets Glover, W. Obounou, R. Barthélemy, E. Decision Sciences Institute Conference, New Orleans, LA (2019)
  • Building a Team of Creative Scientists Glover, W. Babson Alumni Event, Woonsocket, RI (2019)
  • On Mimicry: Why Healthcare’s Adoption of Approaches from Tech Limits Innovation Glover, W. Nissinboim, N. Naveh, E. Production and Operation Management Society Conference, Washington, DC (2019)
  • On Mimicry: Why Healthcare’s Adoption of Tech Approaches Limits Innovation Glover, W. Babson Faculty Research Fund (BFRF) Faculty Research Discussion, Babson Park, MA (2018)
  • Innovation and Entrepreneurship in Health and Healthcare: A Systematic Review and Research Agenda Glover, W. Jebaraj, S. Production and Operation Management Society Conference, Houston, TX (2018)
  • Innovation and Healthcare: U.S. and Abroad Glover, W. Babson Alumni Breakfast Club, Boston, MA (2018)
  • Beyond Wireless Stoddard, D. Glover, W. USASBE, Los Angeles, CA (2018)
  • Improving Quality of Care through Integration in a Hospital Setting: A Human Systems Integration Approach Glover, W. Babson Faculty Research Fund (BFRF) Faculty Research Discussion, Babson Park, MA (2017)
  • Global Healthcare Innovation: A Framework for Implementation Glover, W. Jebaraj, S. McKone-Sweet, K. Babson Faculty Meeting-Poster Presentation, Babson Park, MA (2017)
  • The Lean Start-up Glover, W. MGH-Center for Affordable Medical Technologies (CAMTech) Webinar, Webinar (International) (2017)
  • What is the Right Problem to Solve? Glover, W. Smith, N. Rogers, J. Maine Start-Up and Create Week, Portland, ME (2017)
  • Framework for Enabling Health Care Innovations in Low Resource Countries Glover, W. Global Health & Innovation Conference- Unite for Sight, Yale University, New Haven, CT (2017)
  • Global Surgery Webinar: The Lean Start-up Glover, W. Center for Affordable Medical Technologies (CAMTech) Uganda , Webinar (Audience: Kampala/Mbarara, Uganda) (2017)
  • Design Thinking in Global Surgery Workshop Glover, W. Collaboration Workshop with Harvard Medical School Program for Global Surgery and Social Change and Babson College, Harvard Medical School, Boston, MA (2017)
  • Pursuing Business and Social Goals through Hybrid Organizing: Examples in Global Healthcare Systems Glover, W. Social Entrepreneurship Day, Amherst, MA (2016)
  • Lean Business Model Session Glover, W. Babson WINLab Sessions, Boston, MA (2016)
  • The Role of Coordination on Health System Performance Glover, W. GlobeMed at MIT Gala, Cambridge, MA (2016)
  • Defining the Study and Practice of Global Healthcare Entrepreneurship Glover, W. Entrepreneurial Thought and Action®, A Catalyst for Change in Global Health, Boston, MA (2016)
  • Importance of Entrepreneurship in Global Health Glover, W. CAMTech Uganda, Mbararra, Uganda (2016)
  • Building and Scaling Lean Glover, W. Women of MassChallenge, Boston, MA (2016)
  • Defining the Managerial Role of TPS: Developing Managerial Role Capabilities. Glover, W. Industrial and Systems Engineering Research Conference, Anahiem, CA (2016)
  • Comparing Lean and Design Thinking: A Human Systems Integration Approach Glover, W. Bailey, J. Industrial Engineering Research Conference, Anaheim, CA (2016)
  • Improving Quality through Integrative Practices in a Hospital Setting: A Human Systems Integration Approach Glover, W. Li, Q. Naveh, E. Gross, M. Production and Operation Management Society Conference, Orlando, FL (2016)
  • Student and Organizational Outcomes of Learning [Lean] by Doing. Glover, W. Production and Operation Management Society Conference, Orlando, FL (2016)
  • Sustaining Lean & Coordinating Healthcare: A Sociotechnical Systems Approach Glover, W. Auburn Univ. Industrial and Systems Engineering Department Faculty Research Seminar, Auburn, AL (2015)
  • Lean for Social Innovation: Innovating Education via Rapid Experimentation Glover, W. Engineering Lean and Six Sigma Conference, Atlanta, GA (2015)
  • Lean For Social Innovation and Pantry Inventory Management Glover, W. Waltham Hunger Network Meeting, Waltham, MA (2015)
  • Lean for Social Innovation Poster Presentations Glover, W. Bushong, A. Toledo, P. Northeast L.E.A.N. Conference, Springfield, MA (2015)
  • Defining Lean for Social Innovation Glover, W. Industrial and Systems Engineering Research Conference, Nashville, TN (2015)
  • Does Case Complexity Matter? Diabetes Patient Navigator Activities and Comorbidity on Healthcare Utilization and Patient Outcomes Glover, W. Pravodelov, V. Capelson, R. Norgaisse, M. O'Shea, D. Vimalananda, V. Rosenzweig, J. Production and Operation Management Society Conference, Washington, D.C. (2015)
  • Learn by Doing: Lean for Social Innovation. Product Innovation and Technology Management Innovating B-School Education Panel. Glover, W. Production and Operation Management Society Conference, Washington, D.C. (2015)
  • How Should Care Providers Implement Integrative Practices to Achieve Patient Centered care? Exploratory Study Comparing Diabetes and Mental Health Care Novikov, Z. Glover, W. Trepman, P. Naveh, E. Goldfracht, M. 19th Industrial Engineering and Management Conference,, Tel-Aviv, Israel (2015)
  • Quality Improvement and Lean in Healthcare: Training, Implementation, and Practicing Gupte, G. Glover, W. Suen, W. Academy of Management Conference Professional Development Workshop, Healthcare Management Division, Philadelphia, PA (2014)
  • Achieving Radical Innovation under Time Pressure: Stop & Think and Exploration Glover, W. Blank, T. Naveh, E. Academy of Management Conference, Technology and Innovation Management Division, Philadelphia, PA (2014)
  • Babson—GBFB Collaboration Marketplace Improvements Glover, W. Simon, B. Board of Directors of the Greater Boston Food Bank, Chelsea, MA (2014)
  • Applying Lean to Non-Profit Organizations: A Food Bank Case Study Glover, W. Poopunsri, T. Hurley, R. Industrial and Systems Engineering Research Conference, Montreal, QC (2014)
  • Disruptive Innovation in Public Service Sectors: Ambidexterity and the Role of Incumbents Wood, D. Pfotenhauer, S. Glover, W. Newman, D. 8th European Conference on Innovation and Entrepreneurship, Brussels, Belgium (2013)
  • Navigation Program for Patients with Diabetes at an Inner City Hospital Reduces A1C and Improves Healthcare Utilization Glover, W. Pravodelov, V. Capelson, R. Norgaisse, M. O'Shea, D. Vimalananda, V. Rosenzweig, J. 73rd Scientific Sessions of the American Diabetes Association, Chicago, IL (2013)
  • Describing Systems of Systems: Preliminary Comparison of the Literature to Current State Practices Pagani, P. Glover, W. IIE Annual Conference & Expo, San Juan, PR (2013)
  • Improving Departmental Quality with Interdepartmental Integration in Hospitals Li, Q. Glover, W. Naveh, E. Gross, M. IIE Annual Conference & Expo, San Juan, PR (2013)
  • A Systems Approach to the U.S. Military Psychological Health System Using Enterprise Architecting: Preliminary Findings Glover, W. Plmanabhan, J. Rhodes, D. Industrial Engineering and Research Conference, San Juan, PR (2013)
  • Critical Factors for Sustaining Kaizen Event Outcomes Glover, W. IBM Lean Six Sigma Week, Poughkeepsie, NY (2013)
  • Critical Factors for Sustaining Kaizen Event Outcomes Glover, W. LIUC Lean Club Workshop, Castellanza, Italy (2013)
  • Critical Factors for Sustaining Kaizen Event Outcomes Glover, W. New England Veterans Engineering Resource Center, Boston, MA (2013)
  • Framework of Enterprise Integration of Health-Related Organizations Glover, W. 33rd International Annual Conference of the American Society for Engineering Management, Virginia Beach, VA (2012)
  • Managing Successful Integrated Enterprises: Lessons Learned from Healthcare and Engineering Systems Glover, W. IIE SEMS Webinar, (2012)
  • Enterprise Integration Qualitative Analysis of Psychological Health in the U.S. Military Kamin, C. Glover, W. IIE Annual Conference & Expo 2012, Orlando, FL (2012)
  • Strategic Workforce Management Systems as a Dynamic Capability for High Performance: A Conceptual Case of Operational and Health Outcomes Among OIF/OEF Service Members Wang, W. Glover, W. IIE Annual Conference & Expo 2012, Orlando, FL (2012)
  • Managing Successful Integrated Enterprises the U.S. Military Health System Glover, W. IIE Annual IE Conference and Expo 2012, Orlando, FL (2012)
  • Coordinating Chronic Care: From Patient Navigation to Enterprise Improvement Glover, W. Li, Q. Women in Industrial Engineering Academia Conference, Istanbul, Turkey (2012)
  • Systems Thinking and Social Capabilities: Toward a More Inclusive View of Engineering Competencies for High Performance in Sociotechnical Enterprises Glover, W. INCOSE IW 2012, Jacksonville, FL (2012)
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Professional Services

  • Editor, Associate Editor Engineering Management Journal (2012 - 2022)