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Bala Iyer

Professor

Division Chair
William D. Bygrave Senior Term Chair
Academic Division: TOIM
781-239-4468

Bio

Professor Iyer received his Ph.D. from New York University with a minor in computer science. His research interests include exploring the role of IT architectures in delivering business capabilities, designing knowledge management systems using concepts from systems design, hypertext design and workflow management, querying complex dynamic systems, and designing model management systems. Recently, he has begun to analyze the software industry to understand the logic and patterns of emergence of architecture from two complementary perspectives. One: the emergent architecture as a network of connections among a set of components (modules) that interoperate across one or more platforms. Two: the emergent architecture is the result of moves and countermoves by different companies supplying these modules and platforms. He has published papers in the Journal of Management Information Systems, California Management Review, Communications of the ACM, Communications of AIS, Decision Support Systems, Annals of Operations Research, Journal of the Operational Research Society and in several proceedings of the Hawaii International Conference of Systems Sciences.

Academic Degrees

  • Ph D, Leonard N. Stern School of Business, New York University
  • M.Phil., Leonard N. Stern School of Business, New York University
  • MS, Louisiana State University
  • BS, Anna University

Academic Interests

Technology, Operations, and Information Management

Awards & Honors

  • 2008 - Babson Faculty Research Fund Award
  • 2007 - Advanced Practice Council Fellowship , Society for Information Management
  • 2007 - Glavin Center for Global Management Fellowship
  • 2003 - Dean’s Research Grant, School of Management
  • 2003 - IBM Faculty Fellow, Thomas Watson Center
  • 1995 - Beta Gamma Sigma
  • 1993 - Decision Science Institute Doctoral Consortium
  • 1993 - Engineers honors society
  • 1993 - Industrial Engineers honors society
  • 1989 - Doctoral Fellowship, New York University

Courses

Degree Courses 2015-2016
  • SME 2012: MANAGING INFORMATION TECH AND SYSTEMS
  • MIS 3555: PLATFORMS CLOUDS AND NETWORKS

Publications

Journal Articles

  • Grewal, D., Iyer, B.R. (in press). The Age of Smart Products and Services: Changing Frontline Expectations. link
  • Iyer, B.R., Ansari, S.L., Bell, J.E., Schlesinger, P.F. (2014). Educating Entrepreneurial Leaders. Journal of Entrepreneurship Education, 17(12), 31-51. link
  • Iyer, B.R., Henderson, J.C. (2012). Business Value from Clouds: Learning from Users. MIS Quarterly Executive: a research journal dedicated to improving practice, 11(1), 1-10.
  • Parise, S.A., Iyer, B.R., Vesset, D. (2012). Four Strategies to Capture and Create Value from Big Data. Ivey Business Journal (Business Quarterly), July/Aug 2012 link
  • Molinksy, A., Davenport, T.H., Iyer, B.R., Davidson, C.N. (2012). Three Skills Every 21st-Century Manager Needs. Harvard Business Review, 90(1), 139-143. link
  • Parise, S.A., Guinan, P.J., Iyer, B.R., Cuomo, D.L., Donaldson, B. (2009). Harnessing Unstructured Knowledge: The Business Value of Social Bookmarking at MITRE. Journal of Information Technology Case and Application Research, 11(2), 51-71.
  • Davenport, T.H., Iyer, B.R. (2009). Should You Outsource Your Brain?. Harvard Business Review(Feb)
  • Iyer, B.R., Gao, L. (2009). Value Creation Using Alliances within the software Industry . Electronic Commerce Research and Applications, 8(6), 280-290.
  • Iyer, B.R., Dreyfus , D. (2008). Managing Architectural Emergence: A Conceptual Model and Simulation. Decision Support Systems, 46(1), 115-127.
  • Shankaranarayanan, G., Iyer, B.R. (2008). Managing Knowledge for Decision Support in the Digital Enterprise. Effective Executive, XI(6), 30-36.
  • Iyer, B.R., Gao, L. (2008). Partnerships Between Software firms: is there Value from Complementarities . HICSS-41
  • Davenport, T.H., Iyer, B.R. (2008). Reverse Engineering Google’s Innovation Machine. Harvard Business Review
  • Iyer, B.R., Lee, C., Venkatraman , N., Vesset, D. (2007). Monitoring platform emergence: Guidelines from software networks. Communications of the Association for Information Systems, 19(1)
  • Iyer, B.R., Gao, L. (2006). Analyzing Complementarities Using Software Stacks for Mergers and Acquisitions in the Software Industry. Journal of Management Information Systems, 23(2), 121-149.
  • Iyer, B.R., Lee, C.H., Venkatraman, N. (2006). Managing small world ecosystems: Some lessons from the software sector. California Management Review, 48(3), 28-47.
  • Iyer, B.R., Shankar , G., Wyner, G. (2006). Process coordination requirements: Implications for the design of knowledge management systems. Journal of Computer Information Systems, 47(1), 1-13.
  • Iyer, B.R., Shankar , G., Lenard, M. (2005). Model Management Decision Environment: A Web Service Prototype for Spreadsheet Models. Decision Support System, 40(2), 283-304.
  • Iyer, B.R., Gottlieb, R. (2004). The Four-Domain Architecture: An approach to support enterprise architecture design. IBM Systems Journal, 43, 1-10.
  • Iyer, B.R., Kwan, M. (2003). KnowledgeScope: Managing Knowledge in Context. Decision Support System, 35(4), 467 – 486.
  • Iyer, B.R., Kwan, M. (2003). Process-Oriented Knowledge Management: A Case Study. Journal of the Operational Research Society, 54(2), 204-211.
  • Iyer, B.R., Gaynor, M., Wyner, G. (2003). Web Services: Enabling Dynamic Business Networks. Communications of the Association for Information Systems, 11(30)

Books

  • Cusumano, M.A., Iyer, B.R., Venkatraman, N. (2012). Software Business: Third International Conference, ICSOB 2012, Cambridge, MA, USA June 18-20 2012 Proceedings. New York, NY: Springer

Articles

  • Davenport, T., Iyer, B.R. (2015, July (3rd Quarter/Summer)) Bringing Outsourcing back -- to Machines,.. Cambridge: Bala Iyer. link

Cases and Teaching Notes

  • Iyer, B.R., Noyes, E.A. (2014). Appirio: new venture on a cloud. Strategies for e-Business: Creating value through electronic and mobilecommerce CONCEPTS AND CASES, (3rd),
  • Iyer, B.R., Guinan, P.J., Parise, S.A., Connolly, T. (2012). Biztech: Aligning Incentives With Strategy Using Business Intelligence.
  • Iyer, B.R., Guinan, P.J., Parise, S.A., Connolly, T. (2012). Biztech: Aligning Incentives With Strategy Using Business Intelligence Teaching Note Software.
  • Iyer, B.R., Noyes, E.A. (2012). Appirio: A Venture Built on the Cloud. Harvard Business School Case Collection,
  • Iyer, B.R., Kwan, M. (2008). Global IT Organization at Cognizant Technology Solutions. link
  • Parise, S.A., Iyer, B.R., Guinan, P.J., Donaldson, B., Cuomo, D. (2008). Harnessing Unstructured Data: The Business Case at Mitre. Babson College case,
  • Iyer, B.R., Parise, S.A., Cuomo, D., Donaldson , B. (2008). Managing Unstructured Knowledge at MITRE. link
  • Iyer, B.R., Stoddard, D.B. (2007). Google: API-based innovation.
  • Iyer, B.R., Parise, S.A. (2007). Successful IT services delivery using knowledge management: The case of Cognizant Technology Solutions. link
  • Parise, S.A., Iyer, B.R., Sukumar, R. (2007). Successful IT Services Delivery Using Knowledge Management: The Case of Cognizant Technology Solutions. Babson College case,
  • Iyer, B.R., Dreyfus , D. (2005). Managerial action in a stacked landscape.

Reports

  • Murphy, W.M., Iyer, B. • Wendy Murphy and Bala Iyer. November, 2015. Connecting at Work: Relationships that Facilitate Learning and Work Engagement. Final Grant Report submitted to SHRM Foundation.. SHRM link
  • Murphy, W.M., Iyer, B. • Wendy Murphy and Bala Iyer. November, 2015. Connecting at Work: Relationships that Facilitate Learning and Work Engagement. Final Grant Report submitted to SHRM Foundation.. SHRM link
  • Iyer, B.R., Rambhatla, V., Sridharan, J. (2014). App Development to Beat the IT Backlog: The Cognizant Story. Cutter Consortium link

Conference Proceedings

  • Iyer, B.R. (2012). A Methodology for Visualizing Ecosystems. Proceedings of the Forth International Workshop on Software Ecosystems,
  • Iyer, B.R. (2012). EcoSysNetworks: A Methodology for Visualizing Ecosystems. Proceedings of the Forth International Workshop on Software Ecosystems,
  • Shankaranarayanan, G., Iyer, B.R., Stoddard, D.B. (2012). Quality of Social Media Data and Implications of Social Media for Data Quality. Proceedings of the 17th International Conference on Information Quality (ICIQ – 2012),

Others

  • Grewal, D., Iyer, B.R. (in press). The Age of Smart Products and Services: Changing Frontline Expectations. Wellesley: Bala Iyer link
  • Iyer, B.R. (in press). Want to Become a Player in the Internet of Things? Learn from the Software Industry. Wellesley: Bala Iyer
  • Iyer, B.R.The Modern Workforce Needs a Digital Innovator: LinkedIn Blog
  • Iyer, B.R.Young Entrepreuneurs, this is Your Time. But, are you a Digital Innovator?: LinkedIn Blog
  • Iyer, B.R., Venkatraman, N. (2015). What comes after Smart Products? . Wellesley: Bala Iyer link
  • Iyer, B.R., Subramaniam, M. (2015). Corporate Alliances Matter Less Thanks to APIs. Wellesley: Bala Iyer link
  • Iyer, B.R., Subramaniam, M. (2015). Are You Using APIs to Gain Competitive Advantage.. Cambridge, MA: Harvard Business Review link
  • Iyer, B.R., Subramaniam, M. (2015). The Strategic Value of APIs. Boston, MA: Harvard Business School Publishing link
  • Davenport, T.H., Iyer, B.R. (2013). Move Beyond Enterprise IT to an API Strategy. Boston, MA: Harvard Business Review
  • Iyer, B.R., Davenport, T. (2009). Should You Outsource Your Brain?
  • Iyer, B.R., , , Davenport, T. (2008). Reverse Engineering Google’s Innovation Engine

Presentations

  • Increasing Valuation of Software Firms
    Iyer, B. Increasing Valuation of Software Firms Company Board Meeting, California (2015)
  • TOIM Division Strategy
    Iyer, B. TOIM Division Strategy TOIM Advisory Board Meeting, Wellesley (2015)
  • Era of APIs: Why do we need an API strategy?
    Iyer, B. Era of APIs: Why do we need an API strategy? IBM Summit, Boston University (2015)
  • MOOCs Strategy for Babson
    Iyer, B. MOOCs Strategy for Babson Babson Trustees Meeting, Wellesley, MA (2014)
  • Era of APIs: Do we need an API strategy?
    Iyer, B. Era of APIs: Do we need an API strategy? Merck Future Present Technology Series, Kenilworth, NJ (2014)
  • Big Data and Business Analytics: Understanding the Marketplace
    Iyer, B. Big Data and Business Analytics: Understanding the Marketplace Mahindra Satyam Board(2014)
  • Era of APIs: Do we need an API strategy?
    Iyer, B. Era of APIs: Do we need an API strategy? IBM Summit, Boston, MA (2014)
  • Valuing the Data Asset
    Iyer, B. Valuing the Data Asset Tech Mahindra Customer Advisory Board(2014)
  • Building the Analytics Capability
    Iyer, B. Building the Analytics Capability Tech Mahindra Customer Advisory Board(2014)
  • Panelist: Agile in the API Economy
    Iyer, B. Panelist: Agile in the API Economy Cutter Consortium(2013)
  • Educating Entrepreneurial Leaders
    Bell, J., Ansari, S., Iyer, B., Schlesinger, P. Educating Entrepreneurial Leaders Allied Academies Fall 2013 International Conference, San Antonio, TX (2013)
  • The Flipped Case: Using the Flipped Classroom Method to Expand Case Pedagogy
    Greenberg, D., Murphy, W., Iyer, B. The Flipped Case: Using the Flipped Classroom Method to Expand Case Pedagogy Teaching and Learning Conference, Lake Buena Vista, FL (2013)
  • Designing an Online Educational Model
    Iyer, B. Designing an Online Educational Model Goldman Sachs(2013)
  • Creating your digital Identity
    Iyer, B. Creating your digital Identity Babson Community Learning Day(2012)
  • Moderator - Breaking down barriers
    Iyer, B. Moderator - Breaking down barriers Babson Entrepreneurship Form Track, Babson (2012)
  • Creating an online presence for Babson Global
    Iyer, B. Creating an online presence for Babson Global Babson Global Summit, Wellesley, MA (2012)

  • Iyer, B. International Workshop on Software Ecosystems, MIT (2012)
  • Understanding Technology Strategy
    Iyer, B. Understanding Technology Strategy SolidWorks(2012)
  • Quality of Social Media Data and Implications of Social Media for Data Quality
    Shankaranarayanan, G., Iyer, B., Stoddard, D. Quality of Social Media Data and Implications of Social Media for Data Quality The 17th International Conference on Information Quality (ICIQ 2012), Paris, France (2012)
  • A Methodology for Visualizing Ecosystems
    Iyer, B. A Methodology for Visualizing Ecosystems Forth International Workshop on Software Ecosystems, Boston, MA (2012)
  • Evaluating APIs: A Call for Design Science Research
    Iyer, B., Wyner, G. Evaluating APIs: A Call for Design Science Research Seventh International Conference on Design Science Research in Information Systems and Technology, Las Vegas, NV (2012)
  • M-Payment Ecosystem
    Iyer, B. M-Payment Ecosystem Wireless Innovation Concil(2012)
  • Moderator - Social Media Marketing: Engage more, Interrupt Less.
    Iyer, B. Moderator - Social Media Marketing: Engage more, Interrupt Less. Babson Alumni Association(2012)
  • Building Online Influence
    Iyer, B. Building Online Influence Academic Seminar, Georgia State University (2011)
  • Appirio: A New Venture on a Cloud
    Iyer, B. Appirio: A New Venture on a Cloud BFPF Seminar, Babson College, Babson Park, MA (2011)
  • Moderator
    Iyer, B. Moderator CIMS Roundtable on Unstructured Data, Babson College, Babson Park, MA (2011)
  • Designing the IS Core Curriculum
    Iyer, B. Designing the IS Core Curriculum , Georgia State University (2011)
  • Building Your Online Reputation
    Iyer, B. Building Your Online Reputation MBA Orientation, Babson College, Babson Park, MA (2011)
  • Creating and Teaching Multimedia Wiki-Cases
    Noyes, E., Iyer, B. Creating and Teaching Multimedia Wiki-Cases Babson Faculty Pedagogical Fund Teaching Talk, Babson Park, MA (2011)
  • New IS Curriculum
    Iyer, B. New IS Curriculum Presentation to the Curriculum Advisory Board, Babson College, Babson Park, MA (2011)
  • Wisdom of Clouds: Learning from Lead Users
    Iyer, B. Wisdom of Clouds: Learning from Lead Users Society for Information Management, Atlanta, GA (2011)
  • Cloud Computing for the Start Up and Small and Medium-Sized Business: Is it Right for You?
    Iyer, B. Cloud Computing for the Start Up and Small and Medium-Sized Business: Is it Right for You? BATC Breakfast Speaker Series, Babson College, Babson Park, MA (2010)
  • Understanding Cloud Computing: Building a Research Program
    Iyer, B. Understanding Cloud Computing: Building a Research Program BPM2010, Stevens Institute of Technology (2010)
  • Redesigning the ISM Core
    Iyer, B. Redesigning the ISM Core Curriculum Redesign TaskForce, Babson College, Babson Park, MA (2010)
  • What to Teach in the IT Curriculum?
    Iyer, B. What to Teach in the IT Curriculum? CIMS, Babson College, Babson Park, MA (2010)
  • Architecture Matters: Clouds, Platforms and Networks
    Iyer, B. Architecture Matters: Clouds, Platforms and Networks BU Winter Intensives, Boston (2009)
  • MITRE Web 2.0 Value Proposition: Research Results
    Parise, S., Iyer, B. MITRE Web 2.0 Value Proposition: Research Results presentation at MITRE Corporation, Undisclosed (2008)
  • MITRE Web 2.0 Value Proposition: Research Results
    Iyer, B. MITRE Web 2.0 Value Proposition: Research Results Undisclosed, Undisclosed (2008)
  • Babson College’s Wiki-based Platform for Innovative Case Development
    Iyer, B., Parise, S., McGuire, M., Santiago, E. Babson College’s Wiki-based Platform for Innovative Case Development OBTC 2008: Teaching Conference for Management Educators, Wellesley, MA (2008)
  • Global Business Architecture: Lessons from ITES
    Iyer, B. Global Business Architecture: Lessons from ITES Manufacturers’ Association for Information Technology, Chennai, India (2008)
  • From Web 2.0 to Enterprise 2.0 at the MITRE Corporation
    Parise, S., Donaldson, B., Iyer, B., Cuomo, D. From Web 2.0 to Enterprise 2.0 at the MITRE Corporation Babson CIMS presentation, Wellesley, MA (2008)
  • Babson College’s Wiki-based Platform for Innovative Case Development
    Parise, S., Iyer, B., McGuire, M., Santiago, E. Babson College’s Wiki-based Platform for Innovative Case Development 2008 Organizational Behavior Teaching Conference (OBTC) Conference, Undisclosed (2008)
  • Unstructured data and knowledge management
    Iyer, B. Unstructured data and knowledge management Advanced Practices Council, Undisclosed (2008)
  • Global Business Architectures: Lessons from IT Enabled Services
    Iyer, B. Global Business Architectures: Lessons from IT Enabled Services BU Winter Intensives, Boston (2008)
  • Architecture in the Age of Outsourcing, Mergers, and Enterprise Applications
    Iyer, B. Architecture in the Age of Outsourcing, Mergers, and Enterprise Applications Center for Information Management Systems, Wellesley, MA (2008)
  • TOIM IS Curriculum
    Iyer, B. TOIM IS Curriculum CIO forum, Wellesley, MA (2008)
  • Partnerships between Software Firms: Is There Value from Complementarities?
    Iyer, B., Gao , L. Partnerships between Software Firms: Is There Value from Complementarities? HICSS-41, Undisclosed (2008)
  • Competing in the Era of Emergent Architecture: The Case of Packaged Software Industry
    Iyer, B., Lee, C., Dreyfus, D. Competing in the Era of Emergent Architecture: The Case of Packaged Software Industry HICSS-40, Waikoloa, Hawaii (2007)
  • The Co-Evolution of Design and User Requirements in Knowledge Management Systems: The Case of Patent Management Systems
    Iyer, B., Briggs, T., Carlile, P. The Co-Evolution of Design and User Requirements in Knowledge Management Systems: The Case of Patent Management Systems HICSS-40, Waikoloa, Hawaii (2007)
  • Design Architecture, developer networks, and performance of open source software projects
    Iyer, B., Liu , X. Design Architecture, developer networks, and performance of open source software projects ICIS 2007, Undisclosed (2007)
  • Google Rules: Why Should You Care? Society for Information Management
    Iyer, B. Google Rules: Why Should You Care? Society for Information Management Advanced Practices Council, Undisclosed (2006)
  • Design Matters: Architecting Global Work
    Iyer, B. Design Matters: Architecting Global Work Keane Public Sector Architecture Forum, McLean, VA (2006)
  • The Emerging Architecture of Global Work
    Iyer, B. The Emerging Architecture of Global Work Keane seminar on making global work work, Boston (2006)
  • Google Rules: Lessons for the ITES Sector
    Iyer, B. Google Rules: Lessons for the ITES Sector Great Lakes Institute of Management, Chennai, India (2006)
  • Architecture in Design Science: The Case of Stacks
    Iyer, B., Dreyfus , D. Architecture in Design Science: The Case of Stacks First International conference on Design Science Research in Information Systems and Technology, Undisclosed (2006)
  • Enterprise Architecture: A Social Network Perspective
    Iyer, B., Dreyfus , D. Enterprise Architecture: A Social Network Perspective HICSS-39 , Undisclosed (2006)
  • The Impact of Design Moves on Platform Adoption: The Case of Microsoft Windows OS
    Iyer, B., Lee , C., Liu , X. The Impact of Design Moves on Platform Adoption: The Case of Microsoft Windows OS HICSS-39 , Undisclosed (2006)
  • Using Software Stacks to Explain Complementarities: The Case of Mergers and Acquisitions in the Software Industry
    Iyer, B., Silva , L. Using Software Stacks to Explain Complementarities: The Case of Mergers and Acquisitions in the Software Industry HICSS-39 , Undisclosed (2006)
  • Using Software Stacks to Explain Complementarities: The Case of Mergers and Acquisitions in the Software Industry
    Iyer, B. Using Software Stacks to Explain Complementarities: The Case of Mergers and Acquisitions in the Software Industry HICSS-39 Track 8, Undisclosed (2006)
  • Why Does Microsoft Care About Google? Or Better, Why Does IBM Not Care?
    Iyer, B. Why Does Microsoft Care About Google? Or Better, Why Does IBM Not Care? Boston University Institute for Leading in a Dynamic Economy, Boston, MA (2005)
  • Is ambidexterity a valuable organizational capability? A test in software product introductions
    Iyer, B., Venkatraman , N., Lee, C. Is ambidexterity a valuable organizational capability? A test in software product introductions Academy of Management Meeting, Undisclosed (2005)
  • Knowledge Sharing and Value Flow in the Software Industry: Searching the Patent Citation Network
    Iyer, B., Dreyfus, D. Knowledge Sharing and Value Flow in the Software Industry: Searching the Patent Citation Network HICSS-38, Maui, Hawaii (2005)
  • Dual Networks of Knowledge Flows: An Empirical Test of Complementarity in Software Ecosystems
    Iyer, B., Dreyfus, D., Lee , C., Venkartraman , Dual Networks of Knowledge Flows: An Empirical Test of Complementarity in Software Ecosystems ICIS, Undisclosed (2005)
  • Make way for the penguin? Explaining commitment to Linux by software companies
    Iyer, B., Lee , C., Venkatraman , N. Make way for the penguin? Explaining commitment to Linux by software companies Academy of Management Meeting, Undisclosed (2004)
  • The Design for an Effective Knowledge Repository System
    Iyer, B., Zhu, B. The Design for an Effective Knowledge Repository System Minnesota Symposium on Knowledge Management , Minneapolis (2003)
  • Web Services tutorial
    Iyer, B., Gaynor, M., Freedman, J., Wyner, G. Web Services tutorial AMCIS 2003, Undisclosed (2003)