Faculty Profiles

Wiljeana Glover

  • Assistant Professor
  • Faculty Director, Schlesinger Fund for Global Healthcare Entrepreneurship
Academic Division: TOIM

Bio

Wiljeana Glover is an Assistant Professor of Technology, Operations, and Information Management and is the Faculty Director of the Schlesinger Fund for Global Healthcare Entrepreneurship at Babson College. Professor Glover studies the effectiveness of improvement and innovation techniques to advance operational performance. She conducts research studies and engages students in teaching activities in partnership with healthcare delivery organizations in a variety of countries, including the U.S., Mexico, Israel, South Africa, Uganda, and Haiti. She has also worked with manufacturing and other service organizations.

Professor Glover has published in numerous academic journals including Healthcare Management Review, BioMed Central (BMC) Health Services Research, IEEE Transactions on Engineering Management, International Journal of Production Economics, and International Journal of Production Research. Her work has been featured in popular press and online media outlets including the NEJM Catalyst and the Financial Times. Professor Glover was recognized with the 2011 Best Dissertation Award from the American Society of Engineering Management, has won several best paper awards, and has served as the President of the Society of Engineering and Management Systems (SEMS) within the Institute of Industrial Engineers (IIE).

Professor Glover’s teaching interests include technology and operations management, scaling operations, improvement approaches (lean, agile, six sigma, etc.), and systems design, interactions, and improvement. Her teaching heavily uses experiential learning and she has developed a project-based course with industry that focuses on how students can learn operational principles by doing, creating measureable improvements for the partner companies.

She completed her Ph.D. at Virginia Tech and postdoctoral studies at the Massachusetts Institute of Technology (MIT). Prior to her academic career, she worked as an Associate Consultant with Stockamp and Associates, implementing revenue cycle and process improvements in hospital settings.

Academic Degrees

  • Ph D, Virginia Polytechnic Institute and State University
  • MS, Virginia Polytechnic Institute and State University
  • BA, Albany State University
  • BS, Georgia Institute of Technology

Academic Interests

Healthcare Systems Innovation and Improvement, Scaling Operations, Experimentation and Problem Solving

Awards & Honors

  • 2018 — Lewis Institute Changemaker Faculty Award, Lewis Institute, Babson College
  • 2012 — Travel Award, NSF Women in Industrial Engineering Academia Program
  • 2011 — Best Dissertation Award, American Society of Engineering Management
  • 2011 — Scholar Award 2011-2012, Philanthropic Educational Organization (PEO)
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Courses

  • Degree Courses 2019

    • MOB 7503 EXPERIMENT TO SCALE
    • SME 2002 OPERATIONS MANAGEMENT
  • Degree Courses 2018

    • SME 2002 OPERATIONS MANAGEMENT
    • MIS 3535 SCALING LEAN VENTURES

Publications

Journal Articles

  • Davenport, T.H., Glover, W.J. (2018). Artificial Intelligence and the Augmentation of Health Care Decision-Making. NEJM Catalyst. New England Journal of Medicine. link
  • Aleu, F., Van Aken, E., Cross, J., Glover, W.J. (2018). Kaizen with continuous improvement projects in hospitals: critical success factors. The TQM Journal. Vol: 30, Issue: 4, Page: 335-355.
  • Davenport, T.H., Glover, W.J. (in press). The Augmentation of Healthcare Decision Making. British Medical Journal (BMJ) Innovations.
  • Horný, M., Glover, W.J., Gupte, G., Saraswat, A., Vimalananda, V., Rosenzweig, J. (2017). Patient navigation to improve diabetes outpatient care at a safety-net hospital: a retrospective cohort study. BMC Health Services Research. Vol: 17, Issue: 759, Page: 13. BioMed Central Ltd..
  • Glover, W.J., Li, Q., Naveh, E., Gross, M. (2017). Improving Quality through Integration in a Hospital Setting: A Human Systems Integration Approach. IEEE Transactions on Engineering Management. Vol: 64, Issue: 3, Page: 365 - 376.
  • Novikov, Z., Glover, W.J., Trepman, P., Naveh, E., Goldfracht, M. (2016). How do integrative practices influence patient-centered care?: An exploratory study comparing diabetes and mental health care. Health Care Management Review. Vol: 41, Issue: 2, Page: 113-126. Lippincott Williams & Wilkins.
  • Glover, W.J., Farris, J.A., Van Aken, E.M. (2015). The relationship between continuous improvement and rapid improvement sustainability. International Journal of Production Research. Vol: 53, Issue: 13. Taylor & Francis. link
  • Liu, W., Asio, S., Farris, J., Glover, W.J., Van Aken, E.M. (2015). Understanding team mental models affecting Kaizen event success. Team Performance Management: an international journal. Vol: 21, Issue: 7/8, Page: 361-385. Emerald Publishing Limited.
  • Glover, W.J., Farris, J.A., Van Aken, E. (2014). Kaizen Events: Assessing the Existing Literature and Convergence of Practices. Engineering Management Journal. American Society for Engineering Management. link
  • Glover, W.J., Liu, W., Farris, J.A., Van Aken, E.M. (2013). Characteristics of Established Kaizen Event Programs: An Empirical Study. International Journal of Operations & Production Management. Vol: 33, Issue: 9, Page: 1166-1201. Emerald Group Publishing Ltd..
  • Glover, W.J., Farris, J., Van Akenc, E., Doolen, T. (2013). Kaizen Event Result Sustainability for Lean Enterprise Transformation. Journal of Enterprise Transformation. Vol: 3, Issue: 3, Page: 136-160. Taylor & Francis Inc..
  • Yang, J.Y., Glover, W.J., Rhodes, A.M., Nightingale, D. (2013). A Conceptual Model of the Psychological Health System for U.S. Active Duty Service Members: An Approach to Inform Leadership and Policy Decision Making. Military Medicine: International Journal of AMSUS. Vol: 178, Issue: 6, Page: 596–606. Association of Military Surgeons of the US. link
  • Glover, W.J., Farris, J.A., Van Aken, E.M., , T.L. (2011). Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study. International Journal of Production Economics. Vol: 132, Issue: 2, Page: 197–213. Elsevier BV.

Conference Proceedings

  • Glover, W.J., Bailey, J. (2016). Comparing Lean and Design Thinking: A Human Systems Integration Approach. Proceedings of the 2016 Industrial Engineering Research Conference.
  • Glover, W.J., Poopunsri, T., Hurley, R. (2014). Applying Lean to Non-Profit Organizations: A Food Bank Case Study: Proceedings of the 2014 Industrial Engineering Research Conference.
  • Blank, T., Glover, W.J., Naveh, E. (2014). Achieving Radical Innovation under Time Pressure: Stop & Think and Exploration: 2014 Academy of Management Annual Meeting Proceedings. Academy of Management.
  • Wood, D., Pfotenhauer, S., Glover, W.J., Newman, D. (2013). Disruptive Innovation in Public Service Sectors: Ambidexterity and the Role of Incumbents: Proceedings of the 2013 European Conference of Innovation and Entrepreneurship.
  • Pagani, P., Glover, W.J. (2013). Describing Systems of Systems: Preliminary Comparison of the Literature to Current State Practices: Proceedings of the 2013 Industrial Engineering Research Conference.
  • Li, Q., Glover, W.J., Naveh, E., Gross, M. (2013). Improving Departmental Quality with Interdepartmental Integration in Hospitals: Proceedings of the 2013 Industrial Engineering Research Conference.
  • Kamin, C., Glover, W.J. (2012). Enterprise Integration Qualitative Analysis of Psychological Health in the U.S. Military: Proceedings of the 2012 Industrial Engineering Research Conference.
  • Glover, W.J. (2012). Framework of Enterprise Integration of Health-Related Organizations: Proceedings of the 33rd International Annual Conference of the American Society for Engineering Management.
  • Glover, W.J. (2012). Managing Successful Integrated Enterprises the U.S. Military Health System: Proceedings of the IIE Annual Conference and Expo 2012.
  • Wang, W., Glover, W.J. (2012). Strategic Workforce Management Systems as a Dynamic Capability for High Performance: A Conceptual Case of Operational and Health Outcomes Among OIF/OEF Service Members: Proceedings of the 2012 Industrial Engineering Research Conference.
  • Glover, W.J., Rhodes, D., Davidz, H. (2012). Systems Thinking and Social Capabilities: Toward a More Inclusive View of Engineering Competencies for High Performance in Sociotechnical Enterprises: Proceedings of the 2012 International Council on Systems Engineering International Workshop.

Articles - Circular or newsletter (e.g., Babson Insight)

  • Glover, W.J. (2018). SCALING AND SUSTAINING HEALTHCARE INNOVATION: INSIGHTS FROM A U.S./UGANDAN PARTNERSHIP. Babson Insight. link

Presentations

  • On Mimicry: Why Healthcare’s Adoption of Tech Approaches Limits Innovation Glover, W. Babson Faculty Research Fund (BFRF) Faculty Research Discussion, Babson Park, MA (2018)
  • Innovation and Entrepreneurship in Health and Healthcare: A Systematic Review and Research Agenda Glover, W. Jebaraj, S. Production and Operation Management Society Conference, Houston, TX (2018)
  • Innovation and Healthcare: U.S. and Abroad Glover, W. Babson Alumni Breakfast Club, Boston, MA (2018)
  • Beyond Wireless Stoddard, D. Glover, W. USASBE, Los Angeles, CA (2018)
  • Improving Quality of Care through Integration in a Hospital Setting: A Human Systems Integration Approach Glover, W. Babson Faculty Research Fund (BFRF) Faculty Research Discussion, Babson Park, MA (2017)
  • Global Healthcare Innovation: A Framework for Implementation Glover, W. Jebaraj, S. McKone-Sweet, K. Babson Faculty Meeting-Poster Presentation, Babson Park, MA (2017)
  • The Lean Start-up Glover, W. MGH-Center for Affordable Medical Technologies (CAMTech) Webinar, Webinar (International) (2017)
  • What is the Right Problem to Solve? Glover, W. Smith, N. Rogers, J. Maine Start-Up and Create Week, Portland, ME (2017)
  • Framework for Enabling Health Care Innovations in Low Resource Countries Glover, W. Global Health & Innovation Conference- Unite for Sight, Yale University, New Haven, CT (2017)
  • Global Surgery Webinar: The Lean Start-up Glover, W. Center for Affordable Medical Technologies (CAMTech) Uganda , Webinar (Audience: Kampala/Mbarara, Uganda) (2017)
  • Design Thinking in Global Surgery Workshop Glover, W. Collaboration Workshop with Harvard Medical School Program for Global Surgery and Social Change and Babson College, Harvard Medical School, Boston, MA (2017)
  • Pursuing Business and Social Goals through Hybrid Organizing: Examples in Global Healthcare Systems Glover, W. Social Entrepreneurship Day, Amherst, MA (2016)
  • Lean Business Model Session Glover, W. Babson WINLab Sessions, Boston, MA (2016)
  • The Role of Coordination on Health System Performance Glover, W. GlobeMed at MIT Gala, Cambridge, MA (2016)
  • Defining the Study and Practice of Global Healthcare Entrepreneurship Glover, W. Entrepreneurial Thought and Action®, A Catalyst for Change in Global Health, Boston, MA (2016)
  • Importance of Entrepreneurship in Global Health Glover, W. CAMTech Uganda, Mbararra, Uganda (2016)
  • Building and Scaling Lean Glover, W. Women of MassChallenge, Boston, MA (2016)
  • Defining the Managerial Role of TPS: Developing Managerial Role Capabilities. Glover, W. Industrial and Systems Engineering Research Conference, Anahiem, CA (2016)
  • Comparing Lean and Design Thinking: A Human Systems Integration Approach Glover, W. Bailey, J. Industrial Engineering Research Conference, Anaheim, CA (2016)
  • Improving Quality through Integrative Practices in a Hospital Setting: A Human Systems Integration Approach Glover, W. Li, Q. Naveh, E. Gross, M. Production and Operation Management Society Conference, Orlando, FL (2016)
  • Student and Organizational Outcomes of Learning [Lean] by Doing. Glover, W. Production and Operation Management Society Conference, Orlando, FL (2016)
  • Sustaining Lean & Coordinating Healthcare: A Sociotechnical Systems Approach Glover, W. Auburn Univ. Industrial and Systems Engineering Department Faculty Research Seminar, Auburn, AL (2015)
  • Lean for Social Innovation: Innovating Education via Rapid Experimentation Glover, W. Engineering Lean and Six Sigma Conference, Atlanta, GA (2015)
  • Lean For Social Innovation and Pantry Inventory Management Glover, W. Waltham Hunger Network Meeting, Waltham, MA (2015)
  • Lean for Social Innovation Poster Presentations Glover, W. Bushong, A. Toledo, P. Northeast L.E.A.N. Conference, Springfield, MA (2015)
  • Defining Lean for Social Innovation Glover, W. Industrial and Systems Engineering Research Conference, Nashville, TN (2015)
  • Does Case Complexity Matter? Diabetes Patient Navigator Activities and Comorbidity on Healthcare Utilization and Patient Outcomes Glover, W. Pravodelov, V. Capelson, R. Norgaisse, M. O'Shea, D. Vimalananda, V. Rosenzweig, J. Production and Operation Management Society Conference, Washington, D.C. (2015)
  • Learn by Doing: Lean for Social Innovation. Product Innovation and Technology Management Innovating B-School Education Panel. Glover, W. Production and Operation Management Society Conference, Washington, D.C. (2015)
  • How Should Care Providers Implement Integrative Practices to Achieve Patient Centered care? Exploratory Study Comparing Diabetes and Mental Health Care Novikov, Z. Glover, W. Trepman, P. Naveh, E. Goldfracht, M. 19th Industrial Engineering and Management Conference,, Tel-Aviv, Israel (2015)
  • Quality Improvement and Lean in Healthcare: Training, Implementation, and Practicing Gupte, G. Glover, W. Suen, W. Academy of Management Conference Professional Development Workshop, Healthcare Management Division, Philadelphia, PA (2014)
  • Achieving Radical Innovation under Time Pressure: Stop & Think and Exploration Glover, W. Blank, T. Naveh, E. Academy of Management Conference, Technology and Innovation Management Division, Philadelphia, PA (2014)
  • Babson—GBFB Collaboration Marketplace Improvements Glover, W. Simon, B. Board of Directors of the Greater Boston Food Bank, Chelsea, MA (2014)
  • Applying Lean to Non-Profit Organizations: A Food Bank Case Study Glover, W. Poopunsri, T. Hurley, R. Industrial and Systems Engineering Research Conference, Montreal, QC (2014)
  • Disruptive Innovation in Public Service Sectors: Ambidexterity and the Role of Incumbents Wood, D. Pfotenhauer, S. Glover, W. Newman, D. 8th European Conference on Innovation and Entrepreneurship, Brussels, Belgium (2013)
  • Navigation Program for Patients with Diabetes at an Inner City Hospital Reduces A1C and Improves Healthcare Utilization Glover, W. Pravodelov, V. Capelson, R. Norgaisse, M. O'Shea, D. Vimalananda, V. Rosenzweig, J. 73rd Scientific Sessions of the American Diabetes Association, Chicago, IL (2013)
  • Describing Systems of Systems: Preliminary Comparison of the Literature to Current State Practices Pagani, P. Glover, W. IIE Annual Conference & Expo, San Juan, PR (2013)
  • Improving Departmental Quality with Interdepartmental Integration in Hospitals Li, Q. Glover, W. Naveh, E. Gross, M. IIE Annual Conference & Expo, San Juan, PR (2013)
  • A Systems Approach to the U.S. Military Psychological Health System Using Enterprise Architecting: Preliminary Findings Glover, W. Plmanabhan, J. Rhodes, D. Industrial Engineering and Research Conference, San Juan, PR (2013)
  • Critical Factors for Sustaining Kaizen Event Outcomes Glover, W. IBM Lean Six Sigma Week, Poughkeepsie, NY (2013)
  • Critical Factors for Sustaining Kaizen Event Outcomes Glover, W. LIUC Lean Club Workshop, Castellanza, Italy (2013)
  • Critical Factors for Sustaining Kaizen Event Outcomes Glover, W. New England Veterans Engineering Resource Center, Boston, MA (2013)
  • Framework of Enterprise Integration of Health-Related Organizations Glover, W. 33rd International Annual Conference of the American Society for Engineering Management, Virginia Beach, VA (2012)
  • Managing Successful Integrated Enterprises: Lessons Learned from Healthcare and Engineering Systems Glover, W. IIE SEMS Webinar, (2012)
  • Enterprise Integration Qualitative Analysis of Psychological Health in the U.S. Military Kamin, C. Glover, W. IIE Annual Conference & Expo 2012, Orlando, FL (2012)
  • Strategic Workforce Management Systems as a Dynamic Capability for High Performance: A Conceptual Case of Operational and Health Outcomes Among OIF/OEF Service Members Wang, W. Glover, W. IIE Annual Conference & Expo 2012, Orlando, FL (2012)
  • Managing Successful Integrated Enterprises the U.S. Military Health System Glover, W. IIE Annual IE Conference and Expo 2012, Orlando, FL (2012)
  • Coordinating Chronic Care: From Patient Navigation to Enterprise Improvement Glover, W. Li, Q. Women in Industrial Engineering Academia Conference, Istanbul, Turkey (2012)
  • Systems Thinking and Social Capabilities: Toward a More Inclusive View of Engineering Competencies for High Performance in Sociotechnical Enterprises Glover, W. INCOSE IW 2012, Jacksonville, FL (2012)
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Professional Services

  • Editor, Associate Editor Engineering Management Journal ()