During her career Lucy worked in both academia and with start-ups. Her expertise lies in helping organizations scale through developing talent, nurturing company culture and implementing process. She was of the first 40 employees at SmartPak Equine, an animal nutraceutical company, and over 10 years helped to grow the company a $100 million organization and eventually to acquisition. In her role as Director of Customer Care she supervised a hybrid team (remote and in person) of more than 80 employees which included nine managers. She recruited, hired, trained and developed all team members and was responsible for analyzing all leading indicators regarding customer service. She was brought into IntleyCare as the Director of Operations at a very early stage where she codified company culture and developed operational structure and systems to enable rapid growth.
Most recently Lucy spent two years teaching Undergrad and Masters students at the Henley Business School in England. She taught courses in Digital Leadership and Entrepreneurship that simulated the experience of entrepreneurs in start-up incubators.
Lucy previously worked in the Undergraduate Center for Career Development at Babson College and advised up to 200 students a semester to prepare for professional and personal development. She worked closely with Babson College's Coaching for Leadership and Teamwork Program (CLTP) for many years.
Lucy earned her MBA with a concentration in Entrepreneurship from Babson College and holds BA in Psychology from Newbury College. She certified as a 360 Degree review coach and the Predictive Index Assessments. She is currently an adjunct lecturer at Babson College and The Henley Business School.