Jeff Klein, Capriotti’s Sandwich Shop Multi-Unit Franchisee

“Franchisee unit-level economics has to be the most important thing a franchisor thinks about. If they don’t, the system doesn’t work.”

The energy is AMPED in this episode, and no wonder: Guest Jeff Klein is a go-go ‘zee for Dunkin’, Auntie Anne’s, The Gents Place, and biggest of all, Capriotti’s Sandwich Shops, with 14 locations — #1 in the system. Not to mention his role as president of Capriotti’s Franchise Advisory Board. (Want him to stop working? Shut off his wifi!)

Catch Jeff’s franchise bug as he opens up to Ab and Vini about his franchise that lasted only 90 days. His 2 hot tips for ‘zees who want to up their games. His advice to students and grads who want to get into franchising (it has nothing to do with management). The difference between hiring people and developing them. And the one go/no go question he asks about new franchise opportunities.