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Kristen Getchell

  • Associate Professor
Academic Division: Marketing
781-239-4248
Kristen Getchell is the Karani Term Chair and associate professor of business communication in Babson's Marketing division. She teaches business communication courses across graduate, undergraduate, and executive education programs. She currently serves as Co-Director for Babson Executive Education's Leadership Program for Women & Allies.

Her current research and consulting interests include virtual communication and collaboration, AI and business communication, and persuasive strategies in virtual sales interactions. Her scholarly work has appeared in publications including International Journal of Business Communication, Business Horizons, Business and Professional Communication Quarterly, Journal of Management Education, British Journal of Educational Technology, Industrial Marketing Management, and International Journal of Scholarship of Teaching and Learning. She and her colleagues received the 2023 Best Paper Award from Business and Professional Communication Quarterly for their article "Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching."

She is the co-editor, with Paula Lentz, of a recent collection from Routledge titled Rhetorical Theory and Praxis in the Business Communication Classroom, a winner of the 2019 Association of Business Communication Distinguished Book of the Year award. She is also a co-author with Paula Lentz and Kathy Rentz of the 3rd edition of Business Communication: A Problem-Solving Approach (2024, McGraw-Hill).

Academic Degrees

  • Ph D, Indiana University of Pennsylvania
  • M.A., Dartmouth College
  • BA, University of Connecticut, College of Liberal Arts and Sciences

Academic Interest / Expertise

Business Communication; Storytelling; Composition

Awards & Honors

  • 2023 — Outstanding Article of the Year, Business and Professional Communication Quarterly
  • 2021 — Dean's Award for Recognition of Excellence in Teaching: Campus-Wide Programs, Babson College
  • 2019 — Distinguished Book of the Year, Association of Business Communication
  • 2017 — Deans Award for Recognition of Teaching Excellence , Babson College
  • 2017 — WPA Research Grant Award, Council of Writing Program Administrators
  • 2015 — Excellence in Partnership and Collaboration Award, Curry College
  • 2014 — Excellence in Research Collaboration Award , Curry College
  • 2011 — Excel Service Award, Greater Pittsburgh Literacy Council

Courses

  • Degree Courses 2024

    • COM 3522 BUSINESS WRITING
    • COM 7501 STRATEGIC WRITING FOR MANAGERS
    • COM 7503 COMMUNICATING AND COLLABORAT VIRT TEAMS
    • COM 3504 COMMUNICATING IN GLOBAL VIRTUAL TEAMS
  • Degree Courses 2023

    • COM 3522 BUSINESS WRITING
    • SES 2000 SOCIO-ECOLOGICAL SYSTEMS
    • COM 7501 STRATEGIC WRITING FOR MANAGERS
    • COM 7503 COMMUNICATING AND COLLABORAT VIRT TEAMS

Publications

Journal Articles

  • Getchell, K.M., Onyemah, V.I. (in press). How the Use of Camera During Virtual Sales Calls Impacts Relative Performance. Journal of Selling.
  • Getchell, K.M., Dubinsky, J., Lentz, P. (2023). A Critique of Transmission Communication Models in Introductory Management and Organizational Behavior Textbooks. Journal of Management Education. Sage.
  • Beitelspacher, L.S., Getchell, K.M. (2023). The Adoption of Conscientiousness in Business to Business Relationships. Industrial Marketing Management. Vol: 109, Page: 221-231.
  • Carradini, S., Getchell, K.M., Cardon, P., Fleischmann, C. (in press). Evidence-based Recommendations for Recorded Meetings Policies. Business Horizons. link
  • Amicucci, A.N., Getchell, K.M., Welsh, S. (2022). Writers as readers: Incoming College students reflect on reading. Reader. Lafayette College.
  • Logemann, M., Aritz, J., Cardon, P., Schwartz, S., Fleischmann, C., Getchell, K.M., Helens-Hart, R., Li, X., Palmer-Silveira, J., , S., Stapp, J. (2022). Standing Strong Amid a Pandemic: A Global Team Project Stands up to a Real-Life Test during the Public Health Crisis. British Journal of Educational Technology. Wiley. link
  • Getchell, K.M., Carradini, S., Cardon, P., Fleischmann, C., Aritz, J., Ma, H., Stapp, J. (2022). Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching. Business and Professional Communication Quarterly. Sage. link
  • Getchell, K.M., Pachamanova, D.A. (2022). Writing to Learn: A Framework for Structuring Writing Assignments to Support Analytics Course Learning Goals. INFORMS Transactions on Education. Vol: 22(2), Issue: Special Issue on The Education Science of Delivering Analytics Education. INFORMS. link
  • Lentz, P., Getchell, K.M., Dubinsky, J., Kerr, M. (2021). Pronouns, Positioning, and Persuasion in Top Nonprofits’ Donor Appeals. International Journal of Business Communication. Sage. link
  • Dubinsky, J., Getchell, K.M. (2021). The Disappearance of Business Communication in Professional Writing Programs. Journal of Business and Technical Communication. Vol: 36, Issue: 1. Sage.
  • Getchell, K.M., Beitelspacher, L.S. (2020). Better Marketing for our Female Marketers: Gendered Language in the Forbes CMO List. Business Horizons. Elsevier.
  • Getchell, K.M., Lentz, P.J. (2020). Perspective as a Threshold Concept in Business Communication. International Journal for the Scholarship of Teaching and Learning. Georgia Southern University. link
  • Getchell, K.M., Gonso, K. (2019). Valuing the Process: Building a Foundation for Collaborative Peer Review. Teaching English in the Two-Year College (NCTE). Vol: 44, Issue: 1. NCTE.
  • Getchell, K.M., Illich, L. (2016). An accurate representation of what?: Students' perceptions of standardized writing assessment. Crosspol. Vol: 2, Issue: 1. link
  • Getchell, K.M., Amicucci, A.N. (2014). Responding with the golden rule: A cross-institutional peer review experiment. Teaching English in the Two-Year College. Vol: 42, Issue: 1, Page: 55-64. National Council of Teachers of English (NCTE). link

Books

  • Lentz, P., Rentz, K., Getchell, K.M. (2024). Business Communication: A Problem-Solving Approach: Business Communication: A Problem-Solving Approach. Issue: 3e. McGraw Hill.
  • Getchell, K.M., Lentz, P.J. (2018). Rhetorical Theory and Praxis in the Business Communication Classroom : Rhetorical Theory and Praxis in the Business Communication Classroom. Routledge.

Book Chapters

  • Getchell, K.M., Lentz, P. (2018). Introduction: Breaking New Ground in Business Communication Pedagogy: Rhetorical Theory and Praxis in the Business Communication Classroom. Routledge.
  • Getchell, K.M. (2018). The occasion to post: Connecting kairos with entrepreneurship in the business writing classroom: Rhetorical Theory and Praxis in the Business Communication Classroom. Routledge.

Book Reviews

  • Getchell, K.M. (2011). Situating writing assessment practices: A review of a Guide to College Writing Assessment: Journal of Writing Assessment. Vol: 4, Issue: 1. link

Other

  • Cardon, P., Fleischmann, C., Carradini, S., Getchell, K.M., Stapp, J., Aritz, J. (2023). Acceptance of AI-Based Meeting Tools: Psychological Safety as a Foundation for Smart Collaboration. SocArXiv.
  • Cardon, P., Getchell, K.M., Carradini, S., Fleischmann, C., Stapp, J. (2023). Generative AI in the Workplace: Employee Perspectives of ChatGPT Benefits and Organizational Policies: Generative AI in the Workplace: Employee Perspectives of ChatGPT Benefits and Organizational Policies. link
  • Getchell, K.M. (2022). A Review of the Work of Joanne Yates: Business Communications’ Own Standard-Bearer: International Journal of Business Communication. Vol: 59, Issue: 4.
  • Cardon, P., Fleischmann, C., Aritz, J., Elhaddaoui, T., Getchell, K.M. (2020). What Happens to Global Virtual Teams When Pandemic Hits? : Association of Business Communication Western Bulletin. link
  • Iyer, B.R., Getchell, K.M. (2019). The Classroom of the Future: How Chatbots can Enhance the Student Experience: The Teaching Professor. Magna Publishers. link
  • Iyer, B.R., Getchell, K.M., Fleischmann, F. (2018). Humanizing Tech May Be the New Competitive Advantages. MIT Sloan Management Review. link
  • Iyer, B.R., Getchell, K.M. (2018). Why APIs Should Be Regulated: Why APIs Should Be Regulated. MIT Sloan Management Review. link
  • Whalen, D.J., Getchell, K.M. (2017). Bright as the stars in the Albuquerque desert sky: Classroom tested business communication assignments: Business and Professional Communication Quarterly. Vol: 80, Issue: 2. Sage.
  • Zlotkowski, L., Getchell, K.M., Conway, S. (2015). Rebranding an early intervention system through education and collaboration: Rebranding an early alert system through education and collaboration. Vol: 12, Issue: 2. E-Source for College Transitions, University of South Carolina. link

Presentations

  • Grammar Errors that Grind our Gears: Evaluating Context in Business Communication Getchell, K. Christ, K. Lentz, P. Association of Business Communication Conference, Denver, CO (2023)
  • Advice for Untenured but Tenure Track Faculty on Tenure and Promotion at Babson College Nersessian, D. Getchell, K. Pinard, M. Jones, K. Rademacher, V. Babson College Research Day, Wellesley, MA (2023)
  • Telling a Story of Value: Exploring Methods of Communicating the Impact of Business Communication IV to Business School Audiences Lentz, P. Getchell, K. Snyder, J. Association of Business Communication Conference, Tampa, Florida (2022)
  • What is it that Patients Want? Getchell, K. Lentz, P. 86th Annual International Conference for the Association of Business Communication, Virtual (2021)
  • “Pronouns, Positioning, and Persuasion in Top Nonprofits' Donor Appeals.” Getchell, K. Lentz, P. Dubinsky, J. Association of Business Communication, Virtual (2020)
  • Structuring Writing Assignments to Improve Analytics Course Outcomes Getchell, K. Pachamanova, D. 2019 INFORMS Annual Meeting, Seattle, WA (2019)
  • How Genre Studies can Inform Disciplinarity Getchell, K. International Association of Business Communication, Detroit, MI (2019)
  • Collaborative Peer Review in the Writing Classroom Getchell, K. Gonso, K. Boston Rhetoric and Writing Network Summer Institutute, Boston College (2019)
  • Teach it Like We Mean it: Empowering Students through Peer Review Getchell, K. Gonso, K. Block, A. Brown, K. College Composition and Communication Conference, Pittsburgh, PA (2019)
  • "Challenging the Grand Narratives: Examining the Use of Historical Research Methods to Define, Refine, and Diversify the Field of Business Communication" Getchell, K. International Association of Business Communication, Miami, FL (2018)
  • "The Intersections of Writing and Gender: Summarizing Notes on a Job Candidate" Getchell, K. International Association of Business Communication, Miami, FL (2018)
  • The Transformative Labor of Research: Networking Meaningful Feedback Getchell, K. College Composition and Communication, Kansas City, MO (2018)
  • Reconsidering the Teaching of Collaborative Student-Centered Peer Review Getchell, K. Gonso, K. Conference on College Composition and Communication - New England, Boston University (2017)
  • Researching Meaningful Feedback in Assessment Ecologies Getchell, K. Warwick, N. Brown, K. Johnson, J. Conference on College Composition and Communication, Portland, OR (2017)
  • My Favorite Assignment: LinkedIn Blog Post Getchell, K. Association of Business Communication Conference, Albuquerque, NM (2016)
  • Using Ethos and Kairos to Situate an MBA Blog Assignment Getchell, K. Association of Business Communication Conference, Albuquerque, NM (2016)
  • Innovations in Classroom and Computer-Assisted Peer Review Getchell, K. Brown, K. Boston Rhetoric and Writing Network Summer Institute, Northeastern University (2015)
  • Peer Review as a Tool of Engagement Getchell, K. Brown, K. BRAWN Summer Institute, Northeastern University (2014)
  • Using Cross-Intitutional Peer Review Activities to Expand Boundaries of a First-Year Composition Course Getchell, K. 9th Annual Conference on the Teaching of Writing, University of Connecticut (2014)
  • Layers of Support: Building Successful Collaborations in Early Alert Systems Getchell, K. Annual Conference on First-Year Experience, San Diego, CA (2014)
  • Collaborations in Early Intervention Getchell, K. Conway, S. , L. Presentation for Brandeis Academic Services, Brandeis University (2014)
  • Social Justice and the Myth of Community Re-Engagement in the Prison ESL Classroom Getchell, K. International Society for Language Study Conference, San Juan, PR (2013)
  • Teacher's Pet, Reluctant Writer, and Future First-Year All Star: How Students Present Themselves in Placement Portfolios Getchell, K. College English Association Conference, Savannah, GA (2013)
  • 2012: “Student Voices in Writing Placement Portfolios: A Validation Study” Getchell, K. Conference on College Composition and Communication, St. Louis, MO (2012)
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Professional Services

  • Eastern US Regional Vice President Association of Business Communication (2021 - Present)