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Ganesan Shankaranarayanan

  • Professor
  • Faculty Director of the Honors Program
Academic Division: Operations and Information Management
781-239-4470
G. Shankaranarayanan (Shankar) obtained his Ph.D. in Management Information Systems from The University of Arizona, Eller School of Management. His research interests cover three primary areas: (1) Modeling and managing data and metadata in information systems, (2) Managing data quality for decision support, and (3) economic perspectives in data management. His research has appeared in journals including Journal of Data Management, Decision Support Systems, Communications of the ACM, Communications of the AIS, Journal of Information Technology Management, Journal of Computer Information Systems, International Journal of Information Quality, and IEEE Transactions on Knowledge and Data Engineering. His research has won the best paper awards at the International Conference on Information Quality (ICIQ) and at the Workshop of Information Technology and Systems (WITS). He serves as the Area Editor of the International Journal of Information Quality and as an Associate Editor of the ACM Journal for Data and Information Quality. Shankar has taught several courses ranging from introductory courses in information systems to advanced courses in data management and systems design. He received the Computer World Laureate honor from the Computer World Honors Program in 2008.

Academic Degrees

  • Ph D, Eller School of Management, The University of Arizona
  • MS, Louisiana State University
  • MS, Louisiana State University
  • ME, Anna University

Academic Interest / Expertise

Information Technology; Data Management

Awards & Honors

  • 2023 — Babson College Faculty Service Award, Babson College
  • 2016 — Dean's Award for Excellence in Undergraduate Teaching, Babson College
  • 2015 — Babson Professor of the Year, Babson College
  • 2011 — Runner-Up - Best Paper of 2010, Journal of Interactive Marketing
  • 2008 — Computer World Honors Laureate Medal, Computer World Honors
  • 2008 — Best Paper Finalist, European Conference on Information Systems (ECIS)
  • 2007 — Best Paper Award, Workshop on Information Technology and Systems (WITS)
  • 2007 — Stuart Madnick Best Paper Award, International Conference on Information Quality (ICIQ)
  • 2002 — Broderick Prize for Excellence in Graduate Teaching, Boston University School of Management
  • 2002 — Broderick Prize for Excellence in Undergraduate Teaching, Boston University School of Management
  • 2002 — Broderick Prize for Service to the Graduate Program, Boston University School of Management

Courses

  • Degree Courses 2025

    • IMH 2511 HONORS SEMINAR

  • Degree Courses 2024

    • OIM 3690 WEB TECHNOLOGIES
    • IMH 2511 HONORS SEMINAR

  • Degree Courses 2023

    • OIM 3690 WEB TECHNOLOGIES
    • IMH 2511 HONORS SEMINAR I
    • OIM 7800 OPERATIONS AND INFORMATION MANAGEMENT

Publications

Journal Articles

  • Hashmi, N., Li, Z., Parise, S.A., Shankaranarayanan, G. (2024). Generative AI's Impact on Students Learning Programming: Frustration and Confidence across Learning Styles. Issues in Information Systems.
  • Hashmi, N., Shankaranarayanan, G. (2024). Does Time Matter? Examining Collective Intelligence of Virtual Groups. Journal of Computer Information Systems. Journal of Computer Information Systems.
  • Gordon, S.R., Gilleran, R., Shankaranarayanan, G., Stoddard, D., Johnson, B. (2023). Blockchain Adoption in the Supply Chain – A Game Theoretic Perspective: The Case of the Diamond Industry. Journal of Information Technology Case and Application Research. Vol: 25, Issue: 3, Page: 241-276. Taylor & Francis. link
  • Hashmi, N., Ganesan, S., Malone, T.W. (2022). Is bigger better? A study of the effect of group size on collective intelligence in online groups. Decision Support Systems. Elsevier.
  • Mancha, R., Shankaranarayanan, G. (2021). Sustaining Innovation Starts with Self-Efficacies. Ivey Business Journal (Business Quarterly). Issue: Nov/Dec 2021. link
  • Shankaranarayanan, G., Zhu, B. (2021). Enhancing Decision Making with Data Quality Metadata. Journal of Systems and Information Technology. Vol: 23, Issue: 2. Emerald Publishing Limited. link
  • Shankaranarayanan, G., Stoddard, D.B., Gilleran, R., Beitelspacher, L.S., Bravo, S.J. (2021). Experiential Learning of Information Systems in Functional Contexts: The Digital Brand Strategy Project. Communications of the Association of Information Systems (CAIS). Vol: 49. Association of Information Systems.
  • Mancha, R., Shankaranarayanan, G. (2021). Making a Digital Innovator: Antecedents of Innovativeness with Digital Technologies. Information Technology & People. Vol: 34, Issue: 1. Emerald. link
  • Shankaranarayanan, G., Blake, R. (2017). From Content to Context: Evolution and Growth of Data Quality Research. ACM Journal of Data and Information Quality. Vol: 8, Issue: 2, Page: 27. Association for Computing Machinery. link
  • Shankaranarayanan, G., Even, A., Berger, P.D. (2015). Optimizing Data Management with Disparities in Data Value. Journal of International Technology and Information Management. Vol: 24, Issue: 3, Page: 25. International Information Management Association. link
  • Shankaranarayanan, G., Even, A., Berger, P.D. (2015). A decision-analysis approach to optimize marketing information-system configurations under uncertainty. Journal of Marketing Analytics. Vol: 3, Issue: 1, Page: 14-37. Palgrave Macmillan Ltd..
  • Gordon, S.R., Blake, R., Shankaranarayanan, G. (2014). An Agenda for Case-Based Research. Journal of Information Technology Case and Application Research. Vol: 16, Issue: 2, Page: 61-69. Taylor & Francis Inc.. link
  • Gordon, S.R., Blake, R.H., Shankaranarayanan, G. (2013). Case-Based Research in Information Systems: Gaps and Trends. Journal of Information Technology Theory and Application (JITTA). Vol: 14, Issue: 2, Page: 47-68. J I T T A. link
  • Joglekar, N.R., Anderson, E.G., Shankaranarayanan, G. (2013). Accuracy of Aggregate Data in Distributed Project Settings: Model, Analysis and Implications. ACM Journal of Data and Information Quality. Vol: 4, Issue: 3. Association for Computing Machinery, Inc..
  • Su, Y., Shankaranarayanan, G., Talburt, J. (2013). A Process-oriented Methodology for the Assessment of Medical Information Quality in Chinese Hospitals. Advances in Information Sciences and Services. Vol: 5, Issue: 3, Page: 223-233. Advanced Institute of Convergence Information Technology.
  • Blake, R., Shankaranarayanan, G. (2012). Discovering Data and Information Quality Research Insights Gained through Latent Semantic Analysis. International Journal of Business Intelligence Research. Vol: 3, Issue: 1, Page: 1-16. I G I Global.
  • Shankaranarayanan, G. (2009). A Decision-Analysis Approach for Optimizing Design Alternatives in Information Systems. Advances in Management. Vol: 2, Issue: 10, Page: 31-37.
  • Watts, S., Shankaranarayanan, G., Even, A. (2009). Data Quality Assessment in Context: A Cognitive Perspective. Decision Support Systems. Vol: 48, Page: 202-211. Elsevier.
  • Shankaranarayanan, G., Even, A. (in press). Utility Cost Perspectives in Managing Data Quality. Journal of Computer Information Systems. International Association for Computer Information Systems.
  • Even, A., Shankaranarayanan, G., , . (in press). Dual Assessment of Data Quality in Customer Databases. The Association of Computing Machinery (ACM).
  • Gaynor, M., Shankaranarayanan, G. (2008). Implications of Sensors and Sensor-Networks for Data Quality Management. International Journal of Information Quality. Vol: 2, Issue: 1, Page: 75-93. Inderscience.
  • Shankaranarayanan, G., Iyer, B.R. (2008). Managing Knowledge for Decision Support in the Digital Enterprise. Effective Executive. Vol: XI, Issue: 6, Page: 30-36. Institute of the Chartered Financial Accountants of India (ICFAI).
  • Shankaranarayanan, G., Even, A. (2008). Synergistic Benefits of Dual Assessment of Data Quality. Journal of the Institute of Scientific and Technical Information for Cooperation. Vol: 1, Issue: 4. ISTIC.
  • Gaynor, M., Myung, D., Hashmi, N., Shankaranarayanan, G., Moulton, S. (2007). An Intelligent Pre-Hospital Patient Care System. International Journal of Electronic Healthcare. Vol: 3, Issue: 1, Page: 107-122. Inderscience.
  • Gaynor, M., Myung, D., Hashmi, N., Shankaranarayanan, G., Moulton, S. (2007). An intelligent pre-hospital patient care system. International Journal of Electronic Healthcare. Vol: 3, Issue: 1, Page: 107. Inderscience Publishers. link
  • Even, A., Shankaranarayanan, G., Berger, P.D. (2007). Economics Driven Data Management: An Application to the Design of Tabular Datasets. IEEE Transactions on Data and Knowledge Engineering. Vol: 19, Issue: 6, Page: 818-831. IEEE .
  • Cai, Y., Shankaranarayanan, G. (2007). Managing Data Quality in Interorganizational Data Newtorks. International Journal of Information Quality. Vol: 1, Issue: 3, Page: 254-271. Inderscience.
  • Even, A., Shankaranarayanan, G. (2007). Utility Driven Assessment of Data Quality. The DATA BASE for Advances in Information System. Vol: 38, Issue: 2, Page: 75-93. ACM - SIGMIS.
  • Even, A., Shankaranarayanan, G. (2007). Utility Driven Configuration of Data Quality in Data Repositories. International Journal of Information Quality. Vol: 1, Issue: 1, Page: 22-40. Inderscience.

Cases and Teaching Notes

  • Davenport, T.H., Shankaranarayanan, G., Stoddard, D.B. (2022). ShotSpotter: AI and the Future of Law Enforcement Technology. : ShotSpotter: AI and the Future of Law Enforcement Technology. . Babson Case Center.

Book Chapters

  • Kaija, P., Hanna, R.C., Shankaranarayanan, G. (2020). A Comparative Examination of AR and Video in Delivering Assembly Instructions: Advances in Intelligent Systems and Computing. Vol: 1192, Page: 445-456. Springer.
  • Grewal, D., Roggeveen, A.L., Shankaranarayanan, G. (2015). Marketing and ITS Integration - Developing the Next Generation Managers: Evolving Entrepreneurial Education: Innovation in the Babson Classroom. Page: 139-158. Emerald Group Publishing.
  • Blake, R., Gordon, S.R., Shankaranarayanan, G. (2012). The Role of Case Based Research in Information Technology and Systems: Information Systems Research and Exploring Social Artifacts: Approaches and Methodologies. Vol: 1st, Page: 200-220. IGI Global.

Conference Proceedings

  • Shankaranarayanan, G., Stoddard, D.B., Amovic, B. (2022). VIBHOR: New Business Options: VIBHOR Jewelry Business Case. North American Case Research Association.
  • Petrone, K., Hanna, R.C., Shankaranarayanan, G. (in press). A Comparative Examination of AR and Video in Delivering Assembly Instructions: Internet of Things, Infrastructures and Mobile Applications. IMCL 2019. .
  • Shankaranarayanan, G., Stoddard, D.B., Gilleran, R. (2017). Digital Brand Strategy Project - a project for a ITM course: Digital Brand Strategy Project - a project for an ITM course. Americas Conference on Information Systems.
  • Mancha, R., Shankaranarayanan, G. (2017). Educating an Innovative Workforce for the Digital Economy: Proceedings of the 23rd Americas Conference on Information Systems. Association of Information Systems. link
  • Shankaranarayanan, G., Zhu, B. (2016). SPIDEQ: A Prototype for Decision Making with Quality Metadata: Proceedsings of the 21st International Conference on Information Quality. Page: 20-31. MIT - Information Quality Program. link
  • Shankaranarayanan, G., Blake, R. (2015). Data and Information Quality: Evolving Themes and Research Trends: Proceedings of the Twenty-first Americas Conference on Information Systems. Association of Information Systems (AIS).
  • Shankaranarayanan, G., Zhu, B. (2014). Ensuring Positive Impact of DQ Metadata: Implications for Decision Support: Proceedings of the Twentieth Americas Conference on Information Systems (AMCIS 2014). Association of Information Systems (AIS).
  • Shankaranarayanan, G., Zhu, B. (2012). Data Quality Metadata and Decision Making: proceedings of the 45th Hawaii International Conference on System Sciences (HICSS-45). Hawaii International Conference on System Sciences.
  • Shankaranarayanan, G., Joglekar, N., Anderson, E.G. (2012). Improving Data Accuracy in Inter-Organizational Data Exchange: Proceedings of the 5th International Conference on Information for Cooperation (COINFO 2012). Page: 311-*325.
  • Shankaranarayanan, G., Iyer, B.R., Stoddard, D.B. (2012). Quality of Social Media Data and Implications of Social Media for Data Quality: Proceedings of the 17th International Conference on Information Quality (ICIQ – 2012). Page: 311-325.

Other

  • Shankaranarayanan, G., Even, A. (2009). Measuring Data Quality in Context: Handbook of Research on Innovations in Database Technologies and Applications. Idea Group.
  • Shankaranarayanan, G., Zhu, B., Cai, Y. (2009). DQ Metadata for Decision Making: Pitfalls and Possibilities: Proceedings of the International Conference on Information for Cooperation (COINFO 2009).
  • Even, A., Shankaranarayanan, G., Berger, P.D. (2009). Inequality in Utility of Customer Data: Proceedings of the Direct / Interactive Marketing Research Summit.
  • Even, A., Shankaranarayanan, G., Berger, P.D. (2009). Tradeoffs in Managing the Quality of Marketing Data.
  • Shankaranarayanan, G., Zhu, B., Cai, Y. (2009). Visualizing Data Quality Metadata for Decision Support: Proceedings of the Americas Conference on Information Systems (AMCIS).
  • Even, A., Shankaranarayanan, G., Berger, P.D. (2008). The Impact of Utility-Cost Tradeoffs on the Design of Data Management Environments: Handbook of Research on Modern Systems Analysis and Design Technologies and Applications. Idea Group.
  • Even, A., Shankaranarayanan, G. (2008). Comparative Analysis of Data Quality and Utility Inequality Assessments: Proceedings of the European Conference on Information Quality.
  • Shankaranarayanan, G., Zhu, B., Cai, Y. (2008). Decision Support with Data Quality Metadata: Proceedings of the International Conference on Information Quality.
  • Even, A., Shankaranarayanan, G. (2008). Impartial versus Utility-driven Assessments of Data Quality: Methodology, Insights, and Implications for CRM: Proceedings of the International Conference on Information Logistics (ICIL).
  • Shankaranarayanan, G. (2008). Managing Data Quality and Time Span Coverage for CRM: Proceedings of the Direct / Interactive Marketing Research Summit.
  • Even, A., Shankaranarayanan, G. (2007). Differentiating between Impartial and Utility-Driven Quality Assessments in Large Datasets: Proceedings of the International Conference on Information Quality (ICIQ-2007).
  • Even, A., Shankaranarayanan, G., Berger, P.D. (2007). Economics Driven Design of a Data Warehouse: Proceedings of the Design Science Research in Information Systems and Technology (DESRIST 2007).
  • Even, A., Shankaranarayanan, G., Berger, P.D. (2007). Inequality in the Utility of Data and its Implications for Data Management: Proceedings of the 17th Workshop on Information Technology and Systems (WITS).
  • Zhu, B., Shankaranarayanan, G., Cai, Y. (2007). Integrating Data Quality Data into Decision Making Process: An Information Visualization Approach: Proceedings of the 12th International Conference on Human-Computer Interaction (HCI 2007 International).

Articles - Circular or newsletter (e.g., Babson Insight)

  • Gordon, S.R., Shankaranarayanan, G. (2015). Assessing and managing the quality of big data: Babson Insight. Babson College. link

Presentations

  • Vibhor: New Business Options Shankaranarayanan, G. Stoddard, D. Amovic, B. North American Case Research Association (NACRA) Conference 2022, Niagara Falls, Canada (2022)
  • Creating Collaborative Opportunities with Industries to Support Curriculum and Research Shankaranarayanan, G. New England Association for Information Systems (NEAIS), Lowell (2019)
  • Finding the sweet spot for Cognitive Computing Feldman, S. Shankaranarayanan, G. AI World and Expo 2018, Boston (2018)
  • A Reference Model for Cognitive Applications Shankaranarayanan, G. Reynolds, H. AI World Conference and Expo, Boston, MA (2017)
  • DIGITAL BRAND STRATEGY PROJECT Gilleran, R. Shankaranarayanan, G. Stoddard, D. AMCIS, Boston, MA (2017)
  • Trends and Patterns in Data Quality Research Shankaranarayanan, G. BFRF Talk, Babson College, Wellesley, MA (2016)
  • Technology and Social Enterpreneurship Shankaranarayanan, G. Entrepreneurship Day, Newton, MA (2016)
  • Future of Data Management - Challenges for Analytics Shankaranarayanan, G. Analytics Leadership Consortium, Boston, MA (2016)
  • Data and Information Quality: Evolving Themes and Research Trends Shankaranarayanan, G. Americas Conference on Information Systems, Puerto Rico (2015)
  • Big Data and Data Quality Shankaranarayanan, G. Chapter Meeting, MIT (2015)
  • Ensuring Positive Impact of DQ Metadata: Implications for Decision Support Shankaranarayanan, G. Zhu, B. 20th Americas Conference on Information Systems, Savannah, GA (2014)
  • Justifying the Role of DQ Metadata for Decision Support Shankaranarayanan, G. Zhu, B. Babson Faculty Research Fund, Wellesley, MA (2014)
  • Improving Data Accuracy in Inter-Organizational Data Exchange Shankaranarayanan, G. Joglekar, N. Anderson, E. 5th International Conference on Information for Cooperation (COINFO), Nanjing, China (2012)
  • Quality of Social Media Data and Implications of Social Media for Data Quality Shankaranarayanan, G. Iyer, B. Stoddard, D. The 17th International Conference on Information Quality (ICIQ 2012), Paris, France (2012)
  • Data Quality Metadata and Decision Making Shankaranarayanan, G. Zhu, B. 45th Hawaii International Conference on System Sciences (HICSS-45), Maui, HI (2012)
  • Social Media and Data Quality Shankaranarayanan, G. 6th International Symposium on the Cooperation and Promotion of Information Resourcesin Science and Technology (COINFO 2011), Hangzhou, China (2011)
  • Research in Data Quality: Future Research Directions Shankaranarayanan, G. 5th Interantional Symposium on the Cooperation and Promotion of Information Resources in Science and Technology (COINFO 2010), Beijing, China (2010)
  • Understanding the Synergistic Benefits of Data Quality Assessment Methods Shankaranarayanan, G. Even, A. 3rd International Symposium on the Cooperation and Promotion of Information Resources in Science and Technology (COINFO 2008), Beijing, China (2008)
  • Implementing Data Quality for CRM – Trends and Directions Shankaranarayanan, G. 2nd Brazilian Conference Data Quality and Relationship Marketing, Sao Paulo, Brazil (2008)
  • Real-Option Design Strategies: Implications for the Design of a Data Warehouse Even, A. Shankaranarayanan, G. Berger, P. INFORMS Annual Meeting, Seattle, Washington, U. S. A. (2007)
  • IPMAP: Current State and Perspectives Shankaranarayanan, G. Wang, R. International Conference on Information Quality, Boston, Massachusetts, U. S. A. (2007)
  • Foundations of Data Quality Management and its Application for Customer Relationship Management Shankaranarayanan, G. Even, A. 1st Conference on Data Quality and Relationship Marketing , Sao Paulo, Brazil (2007)
  • Managing Data Quality for CRM – From Concepts to Economics Shankaranarayanan, G. Even, A. Guest Lecture, Sao Paulo, Brazil (2007)
  • Total Data Quality Management Shankaranarayanan, G. Even, A. Guest Speaker Series, Piracicaba, Brazil (2007)
  • Designing Data-Driven Information Products and Systems Shankaranarayanan, G. Even, A. Combined conference of The Data Management Association (DAMA) and the Wilshire Metadata, Boston, Massachusetts, U. S. A. (2007)
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