Operations and Information Management Division Faculty Profiles

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Kenneth Accardi

  • Adjunct Lecturer
Ken Accardi is an experience technology entrepreneur. Ken started his career at GE Healthcare where he held leadership roles in the X-Ray, Service, IT and Business Development divisions. After GE, Ken played leadership roles in ViryaNet (IPO and sold to Verisae) and Tele Atlas (sold to Tom Tom for $4B). He is the CEO of Ankota, pioneering the next generation of home care. Ken holds a BS in Engineering from Bucknell, an MS in Computer Science from Virginia Tech and an MBA from Babson.
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Bojan Amovic

  • Lecturer
Mr. Amovic joined Babson College in January of 2017, teaching courses within Technology, Innovation & Operations Management and Mathematics and Science Departments.
At its core, Mr. Amovic's professional background is focused on intersection of innovation, quantitative analysis and operations management. More specifically, it includes a bifurcated approach of almost entirely contrasting aspects of disruptive innovation roles on one hand, and a highly structured and rigid operations management challenges of the same process on the other. Mr. Amovic's diverse background consists of tactical, engineering roles followed by a progressive transition into senior leadership handling strategic challenges of product management or engineering program management in electronic consumables, medical, defense, and telecommunications industries.
A natural interplay of innovation management and strategic consideration related to intellectual property led Mr. Amovic to the pursuit of legal education. It is during his law school career that Mr. Amovic developed a captivating research interest in introduction and implementation of quantitative methods, predictive simulation modeling and decision making in legal, regulatory, or intellectual property management.
Mr. Amovic has also lectured at the Southern New Hampshire University graduate on-campus program, and Boston College undergraduate and graduate courses. In addition to university teaching, Mr. Amovic has an extensive experience of teaching quantitative methods, applied technologies and change management courses and seminars within industry as well.
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Thomas Davenport

  • Professor
  • President's Distinguished Professor of Information Technology & Management
Tom Davenport is the President's Distinguished Professor of Information Technology and Management at Babson College, co-founder of the International Institute for Analytics, Fellow at the MIT Initiative on the Digital Economy, and Senior Advisor to Deloitte Analytics. He teaches analytics/big data in executive programs at Babson, Harvard Business School and School of Public Health, and MIT Sloan School.

Davenport pioneered the concept of competing on analytics with his best-selling 2006 Harvard Business Review article and 2007 book. His most recent book is The AI Advantage: How to Put the Artificial Intelligence Revolution to Work. He wrote or edited nineteen other books and over 200 articles for Harvard Business Review, Sloan Management Review, The Financial Times, and many other publications. He is a regular contributor to the Wall Street Journal and Forbes. He has been named one of the top 25 consultants by Consulting News, one of the 100 most influential people in the IT industry by Ziff-Davis, and one of the world's top fifty business school professors by Fortune magazine.
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Kathleen Dean

  • Adjunct Lecturer
Kathleen Kathy Dean

Kathy brings over 30 years of industry experience to the classroom, with the majority of her career focused on the delivery of innovative technology services and products in the financial services and benefits arena. Beginning her career as a software developer, Kathy continually progressed to the executive level, where she led several large global product development organizations.

In her most recent corporate assignment, Kathy led the development of the health care platforms for Fidelity Investments, including the formation of an agile development organization within the long-standing, mature benefits business of Fidelity. This role required deep business acumen, experience with a wide array of technologies, and the ability to form and gel global, high-performing teams. Kathy was instrumental in conceptualizing, championing, and leading the build of this open-source, cloud-native health administration platform. Throughout her career, Kathy has been consistently recognized for exceptional delivery in engineering, software development and high-quality product capabilities.

While leading the execution of this multi-million dollar technology delivery portfolio, Kathy was also chartered with setting the strategic direction of new product offerings, driving the modernization of existing technical ecosystem in alignment with the firm's priorities, and evaluating opportunities for innovation.

Kathy is also an active proponent of diversity in technology programs, mentoring and advocating for diversity of staffing and advancement in technology organizations.

As a global real estate advisor for Gibson Sotheby's International Realty, Kathy also help clients buy and sell real estate, specializing on Cape Cod real estate. In the spring, Kathy will also be an assistant coach for women's lacrosse at Nauset High School in Eastham, MA.

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Kenneth Demma

  • Adjunct Lecturer
Exploring and mining the intersection of Customers, strategy, analytics and data, Ken Demma has been a Marketing leader for over 25 years: working to transform businesses in adopting analytically-based Marketing strategies, increasing knowledge about... and loyalty of... Customers, while improving the effectiveness of marketing investments. He has held executive roles at SAP, American Express, Fidelity Investments, US West, Affinity Group, iXL and leadership roles in several specialized consulting - experiences that bring in-practice application and energy to his courses.

Ken teaches MBA and Blended Learning students Consumer Behavior, Strategic Marketing Planning, Marketing Analytics and Strategic Customer Management (a course which he also conceived and developed). He brings his extensive analytics experience to bear in Analytic Managers and Organizations and Competing on Analytics courses. He has served as advisor on 4 JMCFE projects, leading students in Marketing and Sales strategies for clients in Italy and Switzerland; proudly working with teams that have had a big impact for their clients.

Beyond his teaching, Ken has developed courses for Babson Global and other institutions and businesses, and was co-sponsor of an analytic program for high school senior in Boston. He has authored numerous articles including: Determining Dimensions--Marketing Investments Often Bear No Relation to Results, The New Learning Curve--Advanced Knowledge Helps Companies' Success in Hyper Competitive Markets, and contributed to several books, including High Performance Marketing and Analytics at Work. He often speaks and writes on the topics where there is a confluence of marketing art and analytic strategy, and has been a contributor to recent research on Marketing Mix Optimization (Forrester Research), Big Data Analytics in Marketing (IDC) and Big Data Morality (MIT CDOIQ). His work in analytic innovation has been recognized through receiving a Genius Award at the ANA.

Ken holds an MBA from New York University Stern School of Business, a BA in Economics from New York University, a certificate in Leadership in Professional Services Firms from Harvard Business School and a certificate in Direct Marketing from NYU. He has been on the faculty of the International Institute for Analytics, a Jury Member for I-COM, and has been an active member of various professional associations, and is an advisor to numerous small businesses.

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Steve Derezinski

  • Adjunct Lecturer

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Sinan Erzurumlu

  • Professor
  • Faculty Director for the Full-Time MBA Programs
  • Faculty Director, Full-Time MBA Programs
Sinan Erzurumlu is Professor of Innovation and Operations Management at Babson College. Professor Erzurumlu's research, teaching and consulting interests are in the areas of strategic innovation management, sustainability, entrepreneurship, and technology & operations management. He was named a Most Favorite MBA Professor" and "The Best 40 B-School Profs Under the Age of 40 in the Poets & Quants rankings of Business School professors. He also received Kaplan Award for Sustainability in Academics and Research at Babson College.

Professor Erzurumlu concentrates his work on helping startups and large organizations to evaluate business uncertainties and manage their innovation strategy for sustainable growth and transformation. He investigates how businesses can compete on sustainability and environmental/social impact and scale up with new business models. His research has been published in leading journals including Manufacturing and Service Operations Management, Entrepreneurship Theory and Practice, Production and Operations Management, Technological Forecasting and Social Change, IEEE Transactions on Engineering Management, Resources Policy, Decision Sciences Journal of Education, and Omega.

Professor Erzurumlu develops and teaches innovation, systems and design thinking, sustainability, and operations management related courses and executive education programs at Babson College. In addition, he has co-founded FutureLab on Mobility at Babson College, a design-led innovation lab with emphasis on complex problem solving for social impact. He designed and delivered an experiential project-based course at FutureLab that focuses on how students can learn and apply innovation and human-centered design principles to complex social problems for the industry and government partners. Since 2015, he has served as the Faculty Director of Babson's Full Time MBA programs. He also works with and consults for industrial clients and partners in manufacturing, healthcare, mining, and high tech.

Prior to joining Babson, Sinan has worked as a project-based consultant for Dell on service operations and as a research engineer for Center for Space Research at the University of Texas at Austin. He earned an M.S. in Operations Research/Industrial Engineering from Department of Mechanical Engineering and a Ph.D. in Management Science and Information Systems from McCombs School of Business at the University of Texas at Austin. He holds a B.S. in Electrical and Electronics Engineering with distinction from Bogazici University, Turkey.
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Sebastian Fixson

  • Professor
  • Associate Dean of Graduate Programs and Innovation
  • Marla M. Capozzi MBA '96 Term Chair in Design Thinking, Innovation and Entrepreneurship
Sebastian Fixson is Associate Dean of Academic Programs and Innovation at the F.W. Olin Graduate School of Business, and Professor of Innovation & Design, at Babson College. As Associate Dean, he oversees the management of current graduate programs and is also responsible for the initiation and launch of new initiatives.

Dr. Fixson concentrates his work on helping people and organizations build innovation capabilities. In his research, he investigates how factors such as structure and governance of innovation processes, practices like design thinking, and the use of digital design tools affect the nature and outcome of innovation work.

Dr. Fixson teaches innovation, design, and operations management related courses and executive education programs at Babson College, USA, and Universities and Companies around the World. In addition to his teaching, Dr. Fixson has innovated on new ways of teaching innovation, including programs, spaces, and simulations. From 2014-2017, he served as the founding Faculty Director of Babson's Master of Science in Management in Entrepreneurial Leadership (MSEL) program. He also works with industrial clients and partners in industries ranging from health care, to manufacturing, and to software.

Dr. Fixson's writes for both academic and practitioner audiences, and his work has appeared in books and journals such as Concurrent Engineering, Creativity and Innovation Management, Design Management Review, European Management Review, IEEE Transactions on Engineering Management, Informs Transactions on Education, International Journal of Automotive Technology and Management, Journal of Operations Management, Journal of Product Innovation Management, MIT Sloan Management Review, Research Policy, Research-Technology Management, Technology Analysis & Strategic Management, as well as online outlets such as Harvard Business Review online. His latest book The Innovation Navigator, co-authored with Tucker Marion, provides guidance for executives on how to structure and organize innovation processes (published by University of Toronto Press in November 2018).

Dr. Fixson holds a Diplom-Ingenieur (MSc) degree in mechanical engineering from Technical University Karlsruhe, Germany, and a PhD in Technology, Management, and Policy from MIT.
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Ruth Gilleran

  • Senior Lecturer
Ruth Gilleran brings over 20 years of industry experience to the classroom including 16 years in the software and 5 years in the consumer goods industry. Prior to joining Babson College in 2001, Ruth worked for Computer Associates where she was Assistant Vice President of Development for its business application division. While at Computer Associates, Ruth was responsible for the development of mainframe and midrange Business Intelligence, eCommerce, and ERP systems. Ms. Gilleran also worked for Cullinet Software where she was a Software Product Manager responsible for the launch of mainframe financial applications. Prior to entering the software field, Ms. Gilleran worked for the Gillette Company as the North American and Asia Pacific Internal Audit Supervisor. During that time period, she earned her CIA-Certified Internal Auditor certificate.

While at Babson, Ms. Gilleran has been recognized for her contributions to innovative teaching and curriculum development. In 2012,she was awarded the Dean's Award for Teaching Excellence in any program. In addition, she was named as Chair of the Babson Teaching Innovation Fund committee. The committee's mission is to encourage and facilitate the development and publication of new and innovative world class teaching materials by the Babson faculty.

Since joining Babson in 2001, Ms. Gilleran has shown tremendous versatility by teaching in the college's Undergraduate, One Year MBA, Fast Track MBA, Masters of Accounting, and Executive Education programs. Currently, Ms. Gilleran teaches courses in information management studies, general business and entrepreneurship. Prior to joining Babson College, she taught accounting courses at Northeastern University and conducted several IT training sessions for middle and senior-level managers.

Within the area of Information Technology Management, Ms. Gilleran's areas of expertise are Social Business, Business Intelligence, Software Project Management, and Systems Design and Implementation. Most recently, she has been involved in delivering virtual seminars on business intelligence, end-to-end computing, social business, and systems for entrepreneurs.
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Wiljeana Glover

  • Associate Professor
  • Stephen C. and Carmella R. Kletjian Foundation Distinguished Professor of Global Healthcare Entrepreneurship
  • Founding Faculty Director, Kerry Murphy Healey Center for Health Innovation and Entrepreneurship
Professor Glover is a health innovation scholar and healthcare entrepreneur. Her work takes a systems perspective to examine how improvement and innovation practices can achieve more equitable and effective outcomes in healthcare settings. She conducts research studies in a variety of countries, including the U.S., Mexico, Israel, South Africa, and Haiti, and engages undergraduate, graduate, and executive education students in implementation-focused experiential learning. Her work is featured in leading academic and practitioner outlets including Health Care Management Review, BioMed Central (BMC) Health Services Research, International Journal of Production Economics, International Journal of Production Research, and NEJM Catalyst.
As Founding Faculty Director of the KMH Center for Health Innovation and Entrepreneurship at Babson, Professor Glover developed the Center's strategy and core programs including the Global Health Innovation Lab. She currently leads three research teams within the Center. Professor Glover received recognition as one of Poet & Quants Top 50 Undergraduate Professors in 2020, the Changemaker Award from the Institute of Social Innovation at Babson in 2018, and has won several best paper awards. She also serves on the Research Committee for the Healthcare Management Division at the Academy of Management and is a member of the National Association of Health Services Executives (NAHSE), a non-profit association for minority healthcare professionals.
Professor Glover completed her postdoctoral studies at the Sociotechnical Systems Research Center at Massachusetts Institute of Technology (MIT), PhD and M.S. in Industrial and Systems Engineering at Virginia Tech, B.S. in Industrial and Systems Engineering at Georgia Tech, and B.A. in Mathematics at Albany State University (GA). Prior to her academic career, she worked as a consultant with Stockamp and Associates, implementing revenue cycle and process improvements in hospital settings. She is also Co-Founder and COO of Match Medical Practice Solutions, a healthcare revenue cycle management firm.
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Steven Gordon

  • Professor
Dr. Gordon's current research interests relate to blockchains and cryptocurrencies, digital platforms, and the role of information systems in supporting social movements. He has been published widely in the academic press and is the co-author of three text books and the editor of three research anthologies. He serves on the Advisory Board of the Journal of Information Technology Case and Application Research, where he was previously Editor-in-Chief. Before arriving at Babson, Dr. Gordon founded and served as president of Beta Principles, Inc., a developer and marketer of accounting software and reseller of computer hardware. He has also consulted to the airline industry at Simat, Helliesen & Eichner, Inc. He holds a Ph.D. in Transportation Systems from the Massachusetts Institute of Technology.
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Richard Goulding

  • Senior Lecturer
  • Faculty Director - MSEL
Richard Goulding teaches at Babson College in Technology, Innovation, & Operations Management. He is also Faculty Director of the Master's in Management & Entrepreneurial Leadership program at F.W. Olin Graduate School of Business. Richard's professional background spans senior executive positions in Strategy & Development, Operations, and Private Equity Investment in public and privately held firms. He has held key operating and investment responsibilities in: Technology Private Equity Consumer Packaged Goods Advanced Building Systems Food & Agriculture Industrial Chemicals Richard has also advised more than twenty firms ranging from labs & start-ups to large, multi-market enterprises, leveraging particular expertise in new venture & mid-market board governance. Throughout his career, Richard has focused venture investment - and its implications - into critical operating domains and shifting boundaries of the firm. He has leveraged a focused, disruptive equity approach into established industry sectors such as consumer products, natural resources, and agriculture. Richard's research areas of interest include: Managing new venture risk The operating model & network implications of disruptive technology Innovation infrastructure in ancient & modern urban centers Aligning institutional & executive interpretations of venture risk Scaling Lean Ventures & Family Enterprise Richard lives in Scituate, MA with his wife and five children.
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P.J. Guinan

  • Associate Professor
Dr. Guinan is an associate professor in both the Operations , Information Management as well as the Management Division at Babson College . She teaches multi-disciplinary courses in information technology, cross-functional teamwork, organization design, and organization change. She teaches an experiential course in Design Thinking and Problem solving with different client focuses.

She is the author of an international award-winning book entitled Patterns of Excellence for IS Professionals: An Analysis of Communication Behavior. Most recently her work was featured in Sloan Management : Making It Easier to Manage and Scale Digital Projects.

Dr. Guinan has received three awards for teaching excellence. Two were from Boston University where she taught prior to joining Babson's faculty. More recently she received the Dean's Award from Babson Executive Education.

Her executive education program includes teaching such clients as: IBM, USAA, Ernst and Young, Sunovion, Citizens, the Boeing Corporation, EMC, Met Life, Houghton Mifflin, State Street Bank, and Petrleos de Venezuela, J and J, and Merck.
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Nada Hashmi

  • Assistant Professor
Nada Hashmi is an Assistant Professor of Information Systems in the Technology Operations and Management Information Department. Her research focuses on group dynamics and group size; specifically how to measure and predict group performance using metrics such as the Collective Intelligence Scores. In addition, she studies women leadership and whether technology plays a role in gender equality. She has over 10 notable publications and a patent. She is also a social entrepreneur with three startups focusing on women and healthcare and is on the board of two technology startups. She received her PhD from the Sloan School of Management at Massachusetts Institute of Technology (MIT) in the Technology, Innovation, Entrepreneurship and Strategy as well as the Organizational Studies Group. Her Master degrees are in System Design and Management Department from MIT and Computer Science from the University of Maryland, College Park.
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Clare Huang

  • Lecturer
Clare Gillan Huang is an executive adviser and strategist specializing in research, technology, services, and social/media businesses. Her career achievements include building high-performing teams, launching new businesses, driving innovation, and establishing operational models and strategic partnerships that improve profits. While at IDC, a top global technology analyst firm, she led teams supporting and advising executives in the areas of strategy, marketing, sales, product development, IT planning, and operations. She was also responsible for businesses serving the investment community including venture capitalists. Earlier in her career, Ms. Gillan achieved top global industry analyst status, was a popular keynote speaker at global events, and authored/co-authored over one hundred published papers. Her more recent publications focus on sales, marketing, and the customer experience. She also co-produced popular executive forums in the cloud and mobile space. In addition to her consultative experience, Ms. Gillan brings direct experience related to corporate policy development. Her policy work spans partnerships, sales, social media, corporate communications, insider information handling, and more.
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Brad Johnson

  • Lecturer
Brad Johnson joined the faculty as Visiting Lecturer in the fall of 2018. Johnson teaches SME Technology & Operations Management. Prior to joining Babson, Johnson was Vice President at Wayfair, where he developed, launched and managed CastleGate Fulfillment, that provides order fulfillment, inventory storage and management, freight pick-up and container induction services, and guaranteed 2-day and next-day delivery to customers. Johnson also developed and grew channel sales and established Wayfair as the #1 partner or #1 in the home category for sales on Amazon.com, Walmart.com, Staples.com, Sears.com, eBay, Best Buy, and Tesco. Additionally, Johnson developed Wayfair Canada strategy, private label credit card, and managed the 2013 acquisition of DwellStudio. Previously, Johnson founded and led operations for Intrepid Learning Solutions where he wrote the business plan, raised $16M funding, and executed the strategy to build a leading training and learning business, becoming #79 on the Inc 500 list of fastest growing companies. Successful exit as business was sold to Xerox Corporation and VitalSource. Johnson has over 15 years experience and success starting-up companies and managing businesses at EMC, PepsiCo, Polaroid, and KPMG with seven years spent internationally. Johnson is a strategic advisor to Candy.com/Greenrabbit.com, a leader in the online sales and fulfillment of candy/grocery, Sequoyah, a leading Danish company in the gems and precious metals market, and served as a coach at Our Generation Speaks, a fellowship program and incubator that brings together a cohort of young Israeli and Palestinian community leaders who cooperate across ethnic and political lines to build shared prosperity within the region.
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Lisa Keohane

  • Adjunct Lecturer

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Zhi Li

  • Lecturer
Dr. Zhi Li joins the Technology, Operation and Information Management Division at Babson College in the fall of 2014 as Assistant Professor of Information Technology Management. Zhi's research and teaching interests are at the intersection of economics and information technology. He uses analytical modeling, econometrics, financial theories and data mining techniques to explore individual and organizational decision-making mechanism in different IT contexts. His doctoral dissertation and continuing research study the economic issues in cloud computing, crowdfunding market and big data. At Babson College, Dr. Li teaches courses including Web Technologies, Business Intelligence and Data Analytics. Prior to Babson, he taught several courses at the University of Florida, including Business System Design and Applications, Business Systems I and II.
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Philip Licari

  • Adjunct Lecturer

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Nina Lynch

  • Adjunct Lecturer
Nina Lynch is a Managing Director at Accenture focused on digital customer experience innovation with 20+ years of experience in the space. She works with C-suite leaders of Global 500 companies to create comprehensive digital strategies and transformation, launch innovative new products and reimagine their customer's experience. Her work largely focuses on developing strategies for and leading large scale digital transformation initiatives. Her industry experience includes Life Sciences, Technology, Media, Communications, Automotive, CPG and Publishing.

Nina holds a B.S., cum laude, from Rensselear Polytechnic Institute and a M.B.A. from Babson College.
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Matthew Macarty

  • Visiting Lecturer
Over 15 years experience designing and delivering Graduate and Undergraduate courses in Computing Technologies and Decision Sciences. Design of both classroom and online learning curricula. Skilled in working with small teams to design curricula, develop accreditation standards and pursue sponsored research topics.

DoD Sponsored Research includes contributing investigator in both Phase I and Phase II Small Business Innovation Research Grants on topics in machine learning (Natural Language Processing, Object Detection) Co-author of numerous sponsored research proposals, provisional patents and academic publications, most recently appearing in IEEE Conference Papers, and numerous unpublished teaching cases.
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Ruben Mancha

  • Associate Professor
Ruben Mancha is an Associate Professor of Information Systems in the Operations and Information Management Division and faculty director of the Digital Transformation Initiative. In 2017, he was a recipient of the Best 40-Under-40 Business School Professors award by Poets and Quants.

Dr. Mancha's research is in the areas of digital transformation and business responsibility. His research has been published in journals such as Decision Support Systems, Journal of Business Strategy, Information Technology & People, Social Responsibility Journal, Michigan Technology Law Review, Entrepreneurship Education and Pedagogy, and Journal of Intelligent Systems in Accounting, Finance, and Management. He has also contributed essays to a number of edited books, such as Contemporary Perspectives in Data Mining II and Encyclopedia of Research Design.

He teaches information technology courses at F. W. Olin Graduate School of Business and executive education courses on digital transformation. He also advises digital startups and companies undergoing a digital transformation.

Before completing his doctoral studies at the University of Texas at San Antonio, Dr. Mancha held consulting and research positions in the food and biotechnology industries in Spain and the U.S.
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Eric Palson

  • Adjunct Lecturer
  • Director, Academic Technologies
Eric currently holds the position as the Director of Academic Technologies at Babson College where he leads a team of instructional designers, instructional technologists, and graphic designers. His responsibilities for the group include strategic thinking and planning around curriculum and faculty research, creating content for blended and online learning, training faculty, coaching, and implementing innovative academic technologies.

In addition to his work as Director of Academic Technologies, Eric is an adjunct instructor at Babson College, where he teaches web and user interface design along with communication and collaboration courses specializing in virtual technologies. Before joining Babson College, he worked for a number of consulting and design firms, including Nextera Enterprises. Eric also co-founded the design firm Drive Thru Designs.

Eric holds a BA in advertising and graphic design from Loyola University in Maryland. He is also a graduate of Babson College where he earned an MBA in the Spring of 2009. His postgraduate studies also include media theory at Emerson College.

Specialties: Web design/development, graphic design, user interface design, online and blended course design, instructional design, design thinking, marketing, branding, video editing, pedagogical analysis, training, management.
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Salvatore Parise

  • Professor
Dr. Parise is a Professor in the Technology, Operations, and Information Management Division at Babson College. He teaches multi-disciplinary courses in information technology as well as an elective course on social technologies at both the graduate and undergraduate levels. He also teaches executive education courses involving social technolities and knowledge management. Salvatore has worked directly with managers and executives across a wide range of industries including consulting, technology, healthcare, government, consumer products, financial services, and petroleum. He also has several years of work experience as an electrical engineer and research manager at IBM. He received his Doctorate of Business Administration (DBA) from Boston University.
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Ron Pierantozzi

  • Adjunct Lecturer
An innovative leader with 30+ years experience in the development of new technologies and businesses. Comfortable in either business or technology environments, excelling at the interface. Excellent networking skills, broad technology knowledge, accomplished technology manager, inventor, and business development professional. Educator with over 10 years experience in both MBA and Custom Executive Education classes.
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Jay Rao

  • Professor
Dr. Rao teaches extensively in the Babson Executive Education programs. His executive teaching and consulting is in the areas of innovation, implementation of innovation initiatives within firms, corporate entrepreneurship and customer experience innovation. Dr. Rao also teaches 2 elective courses in the Babson MBA programs (1) Leading Innovation: Gorillas, Chimps & Monkeys and (2) #CX #UX #DX Innovation. His research has appeared in The Sloan Management Review, Journal of Innovative Management, The European Business Review, The European Financial Review, Cornell Hotel and Restaurant Administration Quarterly and others. He is the author of the book The Discipline and Culture of Innovation. He has written several business cases on a range of topics: Innovation Strategy, Innovation Culture, Leading Innovation, Customer Service, and Strategy Execution. Through Babson Executive Education he has taught for BBVA, Assa Abloy Americas, Novartis, Fresinius Medical Care, Pernod Ricard USA, Covidien, BAE Systems, U.S. Navy, SABIC, Citizens Bank, Merck, Masco Corp., Scottish Enterprise, Innovation Norway, North Atlantic Capital, EMC, GlaxoSmithKline, and others. He has also taught executives and/or consulted for Reed Elsevier, PWC (Spain), Bayer Material Science (Germany), Iberdrola (Spain), Massachusetts General Hospital (Boston), PRIME Business School (Colombia), Banco Occidente (Colombia), Chilectra (Chile), Agricola Garces (Chile), Groupo Security (Chile), Entel (Chile), Coagra (Chile), Inter-American Development Bank, Benchmark Assisted Living (Boston), EMDSerono, FORUM (Colombia), FitLinxx, Penteo (Spain), BFA Conseil (France), Novartis, Lojack, Fidelity Investments, Merrill Lynch, Boston Scientific Corporation and others. He was a member of the Innovation Advisory Board at Ocean Spray (USA) from 2010 to 2015. He currently sits on the Innovation Advisory Board of Bancolombia (Colombia), and on the Flavor Advisory Board of Firmenich (Switzerland). He also has a family-business background and sits on the board of Hymamshu (Bangalore, India).
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Daniel O Rice

  • Adjunct Lecturer
I am a business innovator and experienced educator with decades of hands-on business leadership, academic, and program director experience. As faculty at Loyola University and full-time lecturer at other universities, I have taught undergraduate, masters, and professional program students developing their knowledge, insight, and ability to impact business in finance, operations, and information technologies. As the director of Graduate Studies at the University of North Carolina, Greensborough, I led the restructuring and development of a new Mater of Science curriculum and professional programs in operations research, information technology, and cyber security, designing and implementing traditional and online courses and successfully presenting the curriculum for approval by graduate school council leading to full implementation in the business school curriculum. In my other professional careers, I have led cross-functional professional teams on research, engineering, information systems, software development and quantitative analysis; having successfully delivered results on projects totally over $28 million. I have significant experience capturing and delivering on government grants and contracts, have led projects as program manager (PM), principal investigator (PI), and integrated product team (IPT) lead on multiple programs including multiple DoD SBIR programs totally over $6 million in awards and $1.3 million non-SBIR funding as PI.
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Ramon Salinas

  • Adjunct Lecturer
As an innovation consultant Ramon has worked with companies from more than 20 industries -including Goodyear, ExxonMobil, Abbott, and Converse- helping them identify and shape new growth opportunities. Currently, he is a Senior Business Strategist at Continuum, the global design and innovation firm, leveraging Design Thinking to develop human-centered solutions and to bring more consumer focus approaches to organizations. Over the years he has taught several innovation and entrepreneurship courses, and has served as a mentor to numerous startups. Ramon holds a Master's in Humanities from UDD and an MBA from Babson College, where he teaches the Innovation Processes course.
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Mary Ann Sanchez

  • Adjunct Lecturer
A forward-thinking professional with over 15 years of invaluable knowledge of managing projects, streamlining processes, and forging strong customer relationships. Takes a consultative approach with initiatives involving logistics, procurement, and supply chain. Boasting a consistent and proven track record of successfully employing best business practices that improve processes and lower total cost of ownership. Committed to identifying and implementing continuous improvements in the supply chain.
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David Sands

  • Adjunct Lecturer
Serving 20 years as Executive Vice President and Principal to one of the nation's largest financial services Business Process Outsourcing firms (750+ employees servicing Fortune 50 clientele), David's career in industry and consulting has focused on instituting quality management/mistake-proofing controls often utilized in manufacturing, within service-based operational environments. This has included development of an ISO 9001 quality management system and registration, as well as establishing audit-proof controls and procedures to comply with stringent regulatory and data security compliance audits.

As a former financial services industry spokesperson, David has performed extensive lobbying efforts at both the local and national levels. This included visits with Representatives of US Congress, Massachusetts and Connecticut Divisions of Banks, Massachusetts Legislature, and Massachusetts Attorney General's Office.

David serves as Director, Family Entrepreneurial Leadership Forum for Babson's Institute for Family Entrepreneurship. He also serves as Chair of the Operations & Information Management Advisory Board for the Isenberg School of Management, UMASS Amherst and teaches "Operations Management" and "Project Management" to graduate students online and at the UMASS Amherst/Mount Ida Campus.

A member on the board of directors for JF&CS -- a large Boston-area nonprofit, David also sits on their Board Compliance and Risk Management Committee to leverage his data security and regulatory compliance background.
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James Savarese

  • Adjunct Lecturer
James Savarese joined the faculty in 2020 as an Adjunct Professor and currently teaches SME Technology and Operations Management. Prior to joining Babson, James spent 12 years as the Chief Operating Officer at Wayfair, a global home furnishings company based in Boston. James helped grow Wayfair from a start-up into a Fortune 500 company on a global scale with over 15K employees and $10B in revenue. During this period as COO, James had executive oversight for a wide-range of functions globally: Supply Chain and Global Operations, Sales and Customer Care, the B2B business, the CastleGate fulfillment business, product management, data analytics, product merchandising and all offshore operations. Prior to Wayfair, James was a senior executive of a supply chain services and software company, which he co-founded, grew and successfully sold over a seven year run. James is also an investor and Board advisor to several early stage companies around the country. James has a B.A. from Dartmouth College and an MBA from University of Chicago. James lives in Wellesley with his wife and two daughters.
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Victor Seidel

  • Associate Professor
See above CV link for current c.v.

Victor Seidel researches topics in technology and innovation management, with an emphasis on the evolving nature of the design process. He focuses on how managers, from those running start-ups to those in large R&D organizations, can best navigate from initial concept to final innovation. Increasingly, his work investigates how design teams use online communities as sources of continuous innovation.

He completed his undergraduate engineering degree at Cornell, an MBA at Cambridge and Ph.D. at Stanford. Prior to academia, he spent ten years with IBM Microelectronics where he developed several patented semiconductor device innovations, managed the business planning department for a billion-dollar division within IBM, and expanded the product marketing organization in Europe.

A dual British-American citizen, he was a founding academic director of the entrepreneurship and innovation center at Oxford's Said Business School, where he continues to serve as a visiting scholar. In addition to his position at Babson, he is a TECH Innovation Associate of the Harvard School of Engineering and Applied Sciences. His areas of teaching include Technology and Innovation Management and Product Design and Development.
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Ganesan Shankaranarayanan

  • Professor
  • Faculty Director of the Honors Program
G. Shankaranarayanan (Shankar) obtained his Ph.D. in Management Information Systems from The University of Arizona, Eller School of Management. His research interests cover three primary areas: (1) Modeling and managing data and metadata in information systems, (2) Managing data quality for decision support, and (3) economic perspectives in data management. His research has appeared in journals including Journal of Data Management, Decision Support Systems, Communications of the ACM, Communications of the AIS, Journal of Information Technology Management, Journal of Computer Information Systems, International Journal of Information Quality, and IEEE Transactions on Knowledge and Data Engineering. His research has won the best paper awards at the International Conference on Information Quality (ICIQ) and at the Workshop of Information Technology and Systems (WITS). He serves as the Area Editor of the International Journal of Information Quality and as an Associate Editor of the ACM Journal for Data and Information Quality. Shankar has taught several courses ranging from introductory courses in information systems to advanced courses in data management and systems design. He received the Computer World Laureate honor from the Computer World Honors Program in 2008.
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Shubham Sharma

  • Adjunct Lecturer
Shubham currently holds the position as the Senior Research & Technology Specialist at Babson College where he is part of the Academic Technology Innovation Center team. His responsibilities include leading instructional technology, data analysis and faculty research projects, training faculty, coaching, and implementing innovative academic technologies.

In addition to his work, Shubham is an Adjunct Lecturer at Babson College in the Operations and Information Management (OIM) division, where he teaches business intelligence and data analytics. Before joining Babson College, he worked for a number of consulting and marketing firms for six years, including SunTrust Bank, Charles Schwab and Infosys.

Shubham holds an MBA in Business Analytics and Marketing from Babson College and a Bachelor's degree in Engineering in Information Technology from Gautam Buddh Technical University, Lucknow.
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Donna Stoddard

  • Associate Professor
  • Associate Dean of Faculty
  • Division Chair
Donna Stoddard is Interim Associate Dean of Faculty, Associate Professor and Chair of the Operations and Information Management (OIM) Division at Babson College. Dr. Stoddard teaches undergraduate, graduate, and executive education courses related to management information systems and business strategy. Before joining the Babson faculty, Dr. Stoddard was on the faculty at Harvard Business School where she taught in the MBA and executive education programs. She is a graduate of Creighton University, University of North Carolina at Chapel Hill, and Harvard Business School where she received her BS, MBA and DBA, respectively.

Dr. Stoddard has explored how small and large companies leverage enterprise systems to improve communication and collaboration. She completed a study which documented the "State of Minority Business Enterprises (MBE) in Massachusetts". In addition, she is conducting research related to digital government, electronic commerce, managing the IT infrastructure and IT business innovation. Dr. Stoddard has written a number of cases and articles on reengineering and the impact of information technology on the structure and strategy of the firm. Dr. Stoddard's articles have been published in such journals as Harvard Business Review, California Management Review, MIS Quarterly and Journal of MIS.

Before entering the doctoral program at the Harvard Business School, Dr. Stoddard spent several years in various marketing positions at IBM where she worked with large financial services and manufacturing companies, and she was on the audit staff at KPMG Peat Marwick Mitchell. Dr. Stoddard has served as a keynote speaker at management and senior executive conferences sponsored by KPMG Peat Marwick, Ernst & Young, The Travelers, MIT, Boston University, State Street Boston Corporation, Johnson and Johnson, and SIEMENS Rolm Communications.

Dr. Stoddard is currently on the Board of Directors for The Metro Group and previously served on the Technology Advisory Board for Benchmark Senior Living. She has extensive experience on non-profit boards. She served on the Board of Trustees and Executive Committee for Carroll School, Noble and Greenough School and The Meadowbrook School of Weston. She also served on the Board of Boys and Girls Club of Boston.
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