TECHNOLOGY, OPERATIONS, AND INFORMATION MANAGEMENT DIVISION FACULTY PROFILES
- Adjunct Lecturer
As Chief of Staff for EMC Corporation's Office of the CIO, Barbara DeLoureiro oversees the IT Program Management Office and manages the Office's IT Compliance, Communications; Leadership Programs; and the EMC IT Proven Program, which shares the lessons learned deploying EMC technologies with customers. During her tenure at EMC, DeLoureiro’s experience includes consulting, managing, and driving a wide variety of strategic IT programs; cross-IT transformation and globalization initiatives; multimillion dollar web redesigns; social networking deployments; resource management systems; and cross-functional business process initiatives throughout EMC. In 2008, DeLoureiro led EMC's global website redesign, which was honored with the Web Marketing Association’s 2008 Outstanding Achievement in Web Development Award.
Prior to joining EMC in 2000, she was a sales engineer for a manufacturing software company, covering Fortune 100 pharmaceuticals in NY & NJ, and a Plant Engineer for United Parcel Service.
Mr. Amovic joined Babson College in January of 2017, teaching courses within Technology, Innovation & Operations Management and Mathematics and Science Departments.
At its core, Mr. Amovic’s professional background is focused on intersection of innovation, quantitative analysis and operations management. More specifically, it includes a bifurcated approach of almost entirely contrasting aspects of disruptive innovation roles on one hand, and a highly structured and rigid operations management challenges of the same process on the other. Mr. Amovic’s diverse background consists of tactical, engineering roles followed by a progressive transition into senior leadership handling strategic challenges of product management or engineering program management in electronic consumables, medical, defense, and telecommunications industries.
A natural interplay of innovation management and strategic consideration related to intellectual property led Mr. Amovic to the pursuit of legal education. It is during his law school career that Mr. Amovic developed a captivating research interest in introduction and implementation of quantitative methods, predictive simulation modeling and decision making in legal, regulatory, or intellectual property management.
Mr. Amovic has also lectured at the Southern New Hampshire University graduate on-campus program, and guest lectured as a part of the Wentworth Institute of Technology senior capstone course modules. In addition to university teaching, Mr. Amovic has an extensive experience of teaching quantitative methods, applied technologies and change management courses and seminars within industry as well.
- Visiting Lecturer
Brad Johnson joined the faculty as Visiting Lecturer in the fall of 2018. Johnson teaches SME Technology & Operations Management.
Prior to joining Babson, Johnson was Vice President at Wayfair, where he developed, launched and managed CastleGate Fulfillment, that provides order fulfillment, inventory storage and management, freight pick-up and container induction services, and guaranteed 2-day and next-day delivery to customers. Johnson also developed and grew channel sales and established Wayfair as the #1 partner or #1 in the home category for sales on Amazon.com, Walmart.com, Staples.com, Sears.com, eBay, Best Buy, and Tesco. Additionally, Johnson developed Wayfair Canada strategy, private label credit card, and managed the 2013 acquisition of DwellStudio.
Previously, Johnson founded and led operations for Intrepid Learning Solutions where he wrote the business plan, raised $16M funding, and executed the strategy to build a leading training and learning business, becoming #79 on the Inc 500 list of fastest growing companies. Successful exit as business was sold to Xerox Corporation and VitalSource. Johnson has over 15 years experience and success starting-up companies and managing businesses at EMC, PepsiCo, Polaroid, and KPMG with seven years spent internationally.
Johnson is a strategic advisor to Candy.com/Greenrabbit.com, a leader in the online sales and fulfillment of candy/grocery, Sequoyah, a leading Danish company in the gems and precious metals market, and served as a coach at Our Generation Speaks, a fellowship program and incubator that brings together a cohort of young Israeli and Palestinian community leaders who cooperate across ethnic and political lines to build shared prosperity within the region.
Clare Gillan Huang is an executive adviser and strategist specializing in research, technology, services, and social/media businesses. Her career achievements include building high-performing teams, launching new businesses, driving innovation, and establishing operational models and strategic partnerships that improve profits. While at IDC, a top global technology analyst firm, she led teams supporting and advising executives in the areas of strategy, marketing, sales, product development, IT planning, and operations. She was also responsible for businesses serving the investment community including venture capitalists.
Earlier in her career, Ms. Gillan achieved top global industry analyst status, was a popular keynote speaker at global events, and authored/co-authored over one hundred published papers. Her more recent publications focus on sales, marketing, and the customer experience. She also co-produced popular executive forums in the cloud and mobile space.
In addition to her consultative experience, Ms. Gillan brings direct experience related to corporate policy development. Her policy work spans partnerships, sales, social media, corporate communications, insider information handling, and more.
- Adjunct Lecturer
Dave is the Chief Technology Officer and a Distinguished Engineer with Dell EMC’s Global Healthcare Business which focuses on delivery of cloud-based platforms for healthcare and life sciences and big data solutions for vertical markets. Dave joined Dell EMC to start-up their Health Sciences Consulting business where he developed national accounts, drove channel strategy, developed methodology and acquired talent. Before joining Dell EMC, Dave was a strategic adviser to several healthcare ISVs and startups.
Prior to this, Dave was the Senior Vice President of Product Innovation at TSC where he drove new business and product development. While at TSC, he also founded new lines of business including their Healthcare Solutions Group along with several new product offerings. Overall, Dave has 15 years of Management Consulting experience and was a Vice President, Technical Master and National Practice Leader at the leading Healthcare and Life Sciences firm First Consulting Group.
Dave has written numerous articles, technical papers, book chapters, and has taught a number of technology courses over his extensive career. Dave is also the Chairman of the Advisory Board for the Healthcare Delivery Institute at Worcester Polytechnic Institute.
- Adjunct Lecturer
Serving 20 years as Executive Vice President and Principal to one of the nation's largest financial services Business Process Outsourcing firms (750+ employees servicing Fortune 50 clientele), David’s career in industry and consulting has focused on instituting quality management/mistake-proofing controls often utilized in manufacturing, within service-based operational environments. This has included development of an ISO 9001 quality management system and registration, as well as establishing audit-proof controls and procedures to comply with stringent regulatory and data security compliance audits.
As a former financial services industry spokesperson, David has performed extensive lobbying efforts at both the local and national levels. This included visits with Representatives of US Congress, Massachusetts and Connecticut Divisions of Banks, Massachusetts Legislature, and Massachusetts Attorney General’s Office.
David serves as Chair of the Operations & Information Management Advisory Board for the Isenberg School of Management, UMASS Amherst. David also serves on the Board Compliance and Risk Management Committee of a large Boston-area nonprofit to leverage his data security and regulatory compliance background.
Dawna Travis Dewire
- Senior Lecturer
Ms. Dewire has authored five books and been the editor of The James Martin Report and the Year 2000 Practitioner. She is currently the editor of the quarterly Information Systems Management journal. Ms. Dewire teaches courses in information systems design, database development, and process reengineering. Prior to joining Babson College, she was on the full-time faculty at Bentley College. Ms. Dewire's professional experience includes positions with Information Resources, Inc., TRW United-Carr Division, Blue Cross/Blue Shield, and the State of New York.
- Associate Professor
Donna Stoddard is Associate Professor and Chair of the Technology, Operations and Information Management (TOIM) Division at Babson College. Dr. Stoddard teaches undergraduate, graduate, and executive education courses related to management information systems and business strategy. Before joining the Babson faculty, Dr. Stoddard was on the faculty at Harvard Business School where she taught in the MBA and executive education programs. She is a graduate of Creighton University, University of North Carolina at Chapel Hill, and Harvard Business School where she received her BS, MBA and DBA, respectively. Dr. Stoddard has explored how small and large companies leverage enterprise systems to improve communication and collaboration. She completed a study which documented the "State of Minority Business Enterprises (MBE) in Massachusetts". In addition, she is conducting research related to digital government, electronic commerce, managing the IT infrastructure and IT business innovation. Dr. Stoddard has written a number of cases and articles on reengineering and the impact of information technology on the structure and strategy of the firm. Dr. Stoddard’s articles have been published in such journals as Harvard Business Review, California Management Review, MIS Quarterly and Journal of MIS.
Before entering the doctoral program at the Harvard Business School, Dr. Stoddard spent several years in various marketing positions at IBM where she worked with large financial services and manufacturing companies, and she was on the audit staff at KPMG Peat Marwick Mitchell. Dr. Stoddard has served as a keynote speaker at management and senior executive conferences sponsored by KPMG Peat Marwick, Ernst & Young, The Travelers, MIT, Boston University, State Street Boston Corporation, Johnson and Johnson, and SIEMENS Rolm Communications.
Dr. Stoddard is a trustee for the Carroll School. Formerly, she served on the Board of Directors and the Board of Overseers for the Boys and Girls Club of Boston, was a trustee and member of the executive committee of the Meadowbrook School of Weston and a trustee and member of the executive committee for Noble and Greenough School.
- Adjunct Lecturer
- Director, Academic Technologies
Eric currently holds the position as the Director of Academic Technologies at Babson College where he leads a team of instructional designers, instructional technologists, and graphic designers. His responsibilities for the group include strategic thinking and planning around curriculum and faculty research, creating content for blended and online learning, training faculty, coaching, and implementing innovative academic technologies.
In addition to his work as Director of Academic Technologies, Eric is an adjunct instructor at Babson College, where he teaches web and user interface design. Before joining Babson College, he worked for a number of consulting and design firms, including Nextera Enterprises. Eric also co-founded the design firm Drive Thru Designs.
Eric holds a BA in advertising and graphic design from Loyola University in Maryland. He is also a graduate of Babson College where he earned an MBA in the Spring of 2009. His postgraduate studies also include media theory at Emerson College.
Specialties: Web design/development, graphic design, user interface design, instructional design, design thinking, marketing, branding, video editing, pedagogical analysis, training, management.
G. Shankaranarayanan (Shankar) obtained his Ph.D. in Management Information Systems from The University of Arizona, Eller School of Management. His research interests cover three primary areas: (1) Modeling and managing data and metadata in information systems, (2) Managing data quality for decision support, and (3) economic perspectives in data management. His research has appeared in journals including Journal of Data Management, Decision Support Systems, Communications of the ACM, Communications of the AIS, Journal of Information Technology Management, Journal of Computer Information Systems, International Journal of Information Quality, and IEEE Transactions on Knowledge and Data Engineering. His research has won the best paper awards at the International Conference on Information Quality (ICIQ) and at the Workshop of Information Technology and Systems (WITS). He serves as the Area Editor of the International Journal of Information Quality and as an Associate Editor of the ACM Journal for Data and Information Quality.
Shankar has taught several courses ranging from introductory courses in information systems to advanced courses in data management and systems design. He received the Computer World Laureate honor from the Computer World Honors Program in 2008.
- Adjunct Lecturer
Hise is a Master-rated Army Aviator in the UH60 Blackhawk helicopter, and has served on active duty for over 20 years with domestic and international assignments. He flew Blackhawk helicopters and led teams in Korea, Germany, Afghanistan, and Iraq. His previous assignments were as a Company Commander in Germany and Iraq, a Battalion Operations Officer and Deputy Commander of a 750 person aviation task force in Germany and Afghanistan, and as a Battalion Commander of a 650-person/35-aircraft unit in the 82nd Airborne Division, Fort Bragg, NC supporting of 16,000 Paratroopers.
Hise received a Bachelor of Science in Operations Research from the United States Military Academy, a Master of Science in Operations Research from the Naval Postgraduate School, a Masters in Operations and a Doctorate of Business Administration (DBA) in Technology and Operations Management (TOM) from Harvard Business School. His expertise is the intersection of operational effectiveness and human capital development.
He has also work with midsize and large transportation and distribution organizations, retailers, finance, and tech-startups on operational issues and pathways to better leverage their human capital in more effective ways.
Dr. Rao teaches extensively in the Babson Executive Education programs. His executive teaching and consulting is in the areas of innovation, implementation of innovation initiatives within firms, corporate entrepreneurship and customer experience innovation. Dr. Rao also teaches 2 elective courses in the Babson MBA programs – (1) Leading Innovation: Gorillas, Chimps & Monkeys and (2) #CX #UX #DX Innovation.
His research has appeared in The Sloan Management Review, Journal of Innovative Management, The European Business Review, The European Financial Review, Cornell Hotel and Restaurant Administration Quarterly and others. He is the author of the book “The Discipline and Culture of Innovation.” He has written several business cases on a range of topics: Innovation Strategy, Innovation Culture, Leading Innovation, Customer Service, and Strategy Execution.
Through Babson Executive Education he has taught for BBVA, Assa Abloy Americas, Novartis, Fresinius Medical Care, Pernod Ricard USA, Covidien, BAE Systems, U.S. Navy, SABIC, Citizens Bank, Merck, Masco Corp., Scottish Enterprise, Innovation Norway, North Atlantic Capital, EMC, GlaxoSmithKline, and others.
He has also taught executives and/or consulted for Reed Elsevier, PWC (Spain), Bayer Material Science (Germany), Iberdrola (Spain), Massachusetts General Hospital (Boston), PRIME Business School (Colombia), Banco Occidente (Colombia), Chilectra (Chile), Agricola Garces (Chile), Groupo Security (Chile), Entel (Chile), Coagra (Chile), Inter-American Development Bank, Benchmark Assisted Living (Boston), EMDSerono, FORUM (Colombia), FitLinxx, Penteo (Spain), BFA Conseil (France), Novartis, Lojack, Fidelity Investments, Merrill Lynch, Boston Scientific Corporation and others.
He was a member of the Innovation Advisory Board at Ocean Spray (USA) from 2010 to 2015. He currently sits on the Innovation Advisory Board of Bancolombia (Colombia), and on the Flavor Advisory Board of Firmenich (Switzerland). He also has a family-business background and sits on the board of Hymamshu (Bangalore, India).
- Assistant Professor
Jennifer Bailey is an Assistant Professor of Technology and Operations Management. Her areas of expertise and interest include operations management, innovation management, organizational learning and entrepreneurship. In particular, her research focuses on how innovative and entrepreneurial firms manage risk and uncertainty. For innovative firms, her current research examines the innovation development process to identify effective strategies which firms can employ in order to maximize the likelihood of generating innovation breakthroughs, while mitigating innovation risks and leveraging opportunities for learning from failure. Jennifer was the recipient of the 2015 Best Paper Award at the Product Development and Management Association (PDMA) conference for her research on innovation management. For entrepreneurial firms, her research explores effective strategies which can be employed to mitigate the operational risks and challenges faced by start-up ventures.
Jennifer is the Faculty Advisor for the Babson Operations Club and the Faculty Advisor for the Technology, Entrepreneurship and Design (TED) Concentration. She currently teaches Operations Management (SME 2002) and Operations for Entrepreneurs (MOB 3503), as well as Integrated Product Design (MOB 3578) - which is a collaborative business/engineering/design course co-taught by faculty from three colleges: Babson College, Olin College of Engineering and Massachusetts College of Art and Design.
Jennifer received her Ph.D. in Operations Management from Georgia Institute of Technology’s Scheller School of Business. She was a Best PhD Dissertation Award Finalist for the INFORMS (Institute for Operations Research and the Management Sciences) in the Technology, Innovation Management, Entrepreneurship Section and a Best PhD Dissertation Award Finalist for the ISPIM (International Society for Professional Innovation Management). Jennifer spent 10 years in industry prior to beginning her academic career. She holds a B.S.E in Chemical Engineering from the University of Pennsylvania, and a M.S.M in Management, with concentrations in Operations Management and Information Technology Management, from the Georgia Institute of Technology. After completing her engineering degree, she was employed as a Process Engineer with Alumina Partners of Jamaica (ALPART), an international subsidiary of Kaiser Aluminum. After completing her master’s degree she held several operations management related positions which included her roles as a Logistics Project Manager with Ricoh USA, as a Demand Manager for JM Huber and as a Supply Chain Consultant and Project Manager with INFOR, where she led projects for various clients including General Motors Electromotive (GM EMD), Primesource Building Products, Ansell Healthcare and General Motors Service and Parts Operations (GM SPO).
- Adjunct Lecturer
Jennifer (Cornelssen) Ellis has twenty five years of experience in operations and IT for technology based companies. Ten years at EMC Corporation in Business Process Development and IT. Ten years in management consulting with Deloitte and Touche and PRTM (Pittiglio, Rabin,Todd & McGrath). Five years in manufacturing supervision and process engineering with General Motors. Her areas of expertise include; New Product Introduction, Software Distribution and Licensing, IT Portfolio Management, Enterprise Application Deployment, Six Sigma and Lean Manufacturing. Professional certifications include Certified Integrated Resource Management (APICS) and Program Management Professional (PMP).
- Adjunct Lecturer
Juan-Carlos Martinez is an entrepreneur, management consultant and teacher who is a passionate change agent for global organizations to reinvent, refocus, and disrupt into more nimble, quick-to-change enterprises.
As Founder and Managing Partner of Altair Management Consultants for the past 15 years, Mr. Martinez inspires and guides senior management on business transformation in a wide range of industries including automotive, banking and insurance, energy, and retail. He directs international operations from his Boston office while overseeing additional branches in Barcelona, London, Madrid, and Mexico City. Mr. Martinez’s professional portfolio also includes eight years at A.T. Kearney, two years at Quark Consulting, and two years as a plant engineer.
Mr. Martinez received his MBA from IESE, Barcelona and an MSc in Chemical Engineering from the University of Barcelona. His extensive knowledge and experience have shaped his innovative approach to transforming small and large corporate structures into strategically thinking, quick-to-respond, and future-focused organizations. His role as VP and Director of the Board of the Spain-US Chamber of Commerce in Miami formulates his business vision in a global world. He has worked in more than 20 countries where multinational companies such as Santander Bank, Walmart, Repsol, and Mercedes-Benz have sought his counsel as a management consultant.
Mr. Martinez has taught senior executives and graduate students in Operations Management, eBusiness, and Enterprise Transformation and has designed graduate programs in eBusiness and Operations Management at both IDEC, Pompeu Fabra University in Barcelona, and CIT-Catalonian Institute of Technology, BarcelonaTech University.
Inherent in running a company is an ability to lead, mentor, and teach. Mr. Martinez deftly moves between his multiple roles with the guiding principle to treat students and clients with respect and affection, recognizing value in everyone and through purposeful questioning change and learning will occur. He has a contagious enthusiasm for possibilities and solutions both in the classroom and in the board room.
- Adjunct Lecturer
Ken Accardi is an experience technology entrepreneur. Ken started his career at GE Healthcare where he held leadership roles in the X-Ray, Service, IT and Business Development divisions. After GE, Ken played leadership roles in ViryaNet (IPO and sold to Verisae) and Tele Atlas (sold to Tom Tom for $4B). He is the CEO of Ankota, pioneering the next generation of home care. Ken holds a BS in Engineering from Bucknell, an MS in Computer Science from Virginia Tech and an MBA from Babson.
- Adjunct Lecturer
Mr. Matthew Macarty was principal of EMME Consulting, an early stage venture capital consulting and research organization. He has held management positions in the healthcare and hospitality industries and has served as project manager for a large-scale e-commerce development. Matthew holds a Master in Business Administration degree from Whittemore School of Business and Economics, and a Bachelor of Science in Biology and Nutritional Sciences from the University of New Hampshire.
Matthew recently completed work on a DoD SBIR Phase II grant based on artificial intelligence and natural language processing. He teaches topics in Decision Sciences such as business statistics, quantitative methods, systems analysis and design and introductory programming
- Assistant Professor
Nada Hashmi is an Assistant Professor of Information Systems in the Technology Operations and Management Information Department. Her research focuses on group dynamics and group size; specifically how to measure and predict group performance using metrics such as the Collective Intelligence Scores. In addition, she studies women leadership and whether technology plays a role in gender equality. She has over 10 notable publications and a patent. She is also a social entrepreneur with three startups focusing on women and healthcare and is on the board of two technology startups. She received her PhD from the Sloan School of Management at Massachusetts Institute of Technology (MIT) in the Technology, Innovation, Entrepreneurship and Strategy as well as the Organizational Studies Group. Her Master degrees are in System Design and Management Department from MIT and Computer Science from the University of Maryland, College Park.
- Associate Professor
Dr. Guinan is an associate professor in the Technology, Operations and Information Management Division, and also teaches in the Management Division. She teaches multi-disciplinary courses in information technology, cross-functional teamwork, organization design, organization change, social media and management strategy.
She is the author of an international award-winning book entitled Patterns of Excellence for IS Professionals: An Analysis of Communication Behavior. Most recently her work was featured in Harvard Business Review with the article "What is Your Social Media Strategy?"
Dr. Guinan has received three awards for teaching excellence. Two were from Boston University where she taught prior to joining Babson's faculty. Most recently she received the Dean's Award from Babson Executive Education.
Her executive education program includes teaching such clients as: IBM, USAA, Ernst and Young, Sunovion, Citizens, the Boeing Corporation, EMC, Met Life, Houghton Mifflin, State Street Bank, and Petróleos de Venezuela, J and J, and Merck.
- Professor Emeritus
Dr. Paul Mulligan is an associate professor in the Technology, Operations and Information Management Division at Babson College. He teaches cross-functional courses that integrate the study of information technology and operations in the core curriculum of Babson's MBA program. He also teaches graduate and undergraduate electives in service industry management. Dr. Mulligan spent 17 years in industry prior to beginning his academic career. The majority of his corporate experience is in the systems development and operations areas. Most recently, he served as Director of Systems Development and Vice President of Operations Research at Fidelity Investments.
Dr. Mulligan's primary research interests are in technology and service industry management with particular focus on the role of information technology in services process management, service operations strategy, and organizational transformation. He is the co-author of organizational change and operations strategy papers that appear in California Management Review and Long Range Planning. His most recent publication focuses on the interaction between information technology and task-level service components in financial services. Findings from this research were published in a special issue of The International Journal of Service Industry Management and in Information and Management. He is currently researching the impact of internet technology on industry and organizational structure in financial services.
Dr. Mulligan's executive education experience includes programs with Fidelity Investments Retirement Services Company, Fidelity Capital, MetLife, Thompson Financial, the International Fund for Ireland, the Stockholm School of Economics, and the Master's Program on Loyalty-based Management.
- Adjunct Lecturer
Prasad Ramakrishnan, a transformational Global Leader and Change Agent, has lived and worked in North & South America, Asia and Europe with deep expertise in Manufacturing, Supply Chain and Product Development in Automotive, Fashion Apparel, Thermal Power and Renewable Energy. He has led Operations, Strategy Development & Execution, Senior Level Negotiation and People Development across cultures and industries.
Prasad enjoyed 19 years in Strategy, Product Development & Manufacturing at Ford Motor Company. As Ford’s first South America Advanced and Manufacturing Engineering Head based in Brazil for 4½ years, he led 7 major program Launches and AME’s transformation into a globally respected, high-performance organization. As the first Head of Global Manufacturing, and later Global Supply Chain Leader, during 5½ years in Switzerland at Triumph International one of the world’s lingerie leaders, he transformed a 120+ year Global Mass Manufacturer to Lean, with dramatically improved Quality, Delivery and Cost, and, led effective global mass restructuring recognized for exceptional social and corporate responsibility.
As Vice President for Global Operational Excellence at Alstom Thermal Power in Switzerland for 2 years, he simplified and integrated Lean & Quality to significantly reduce Lead Time and Non-conformity across a global network of 20 factories. After the GE-Alstom merger, he worked with GE for 3 years. Living in Brazil, he led Supply Chain across all GE LATAM businesses creating the first regional multi-modal factory while optimizing a footprint of 74 manufacturing sites. Most recently based in Boston as General Manager for Global Supply Chain for GE’s Global On-Shore Wind Business, he drove cultural change and proactive Lean operational rigor to improve global Quality, Delivery, Lead Time and Costs at a reset time for the company.
A recognized developer of leaders and global teams, he has ‘given back’ for nearly a decade through mentoring & lectures at Universities and Professional Forums in Asia, Europe and the Americas on Innovation, Global Leadership, Disruptive Change Management, Manufacturing and Supply Chain Transformation. He is a Senior Lecturer in the MTEC (Management, Technology and Economics) Department at ETH the Swiss Federal Institute of Technology in Zurich, an Adjunct Lecturer in the Technology, Operations & Information Management Division of Babson College in Boston, a mentor in Northeastern University’s Venture Mentoring Network and ETH’s Innovation & Entrepreneur Lab, and a Member of the Board of Directors of Spark Works, a Swiss start-up company in Zurich.
Prasad has Bachelor degree in Physics and Electrical Engineering, and, Master degree in Electrical Engineering and Personnel Administration. He is a Saïd Business School alumnus as a graduate of the Oxford Advanced Management and Leadership Program and has completed Executive Education at Stanford and Chicago.
- Adjunct Lecturer
As an innovation consultant Ramon has worked with companies from more than 20 industries -including Goodyear, ExxonMobil, Abbott, and Converse- helping them identify and shape new growth opportunities. Currently, he is a Senior Business Strategist at Continuum, the global design and innovation firm, leveraging Design Thinking to develop human-centered solutions and to bring more consumer focus approaches to organizations.
Over the years he has taught several innovation and entrepreneurship courses, and has served as a mentor to numerous startups. Ramon holds a Master’s in Humanities from UDD and an MBA from Babson College, where he teaches the Innovation Processes course.
- Adjunct Lecturer
Reza Morakabati has 20+ years of experience in high-tech industry with expertise in business operations. He is currently working at Puppet, a leader in software delivery automation, helping Puppet scale and grow its core business practices globally. Reza's expertise covers sales and professional services operations, IT operations, and cross-organizational collaboration on company-wide operations initiatives and execution.
Prior to Puppet, Reza was the Chief of Staff to Pivotal, where he was responsible for setting up IT strategy, aligning IT budget and investments with strategy, providing program management support for critical projects, and creating structure for consistent prioritization of initiatives.
Reza Morakabati was also the Founder of Quanta Management LLC (Oct 2012). Quanta Management specialized in helping small to mid-sized companies, in particular those seeking higher growth or new funding, with streamlining and growing their sales and services operations capabilities.
Reza worked at EMC for 10 years (2002-2012) in senior and executive level sales, services, and IT operations roles, covering areas that included organizational design and development, professional services quality measurement, business planning and analytics, reporting, and leveraging technology and IT trends. He worked on a variety of operations re-engineering, simplification, and scalability programs while the company made its journey from under $6B in annual revenues to over $20B. Reza was also responsible for Sales and Professional Services compensation plans for EMC’s main Storage unit at various intervals. This included strategy setup and design, scalable compensation execution, and analytics.
Richard Goulding teaches at Babson College in Technology, Innovation, & Operations Management. He is also Faculty Director of the Master's in Management & Entrepreneurial Leadership program at F.W. Olin Graduate School of Business.
Richard’s professional background spans senior executive positions in Strategy & Development, Operations, and Private Equity Investment in public and privately held firms. He has held key operating and investment responsibilities in:
Consumer Packaged Goods
Advanced Building Systems
Food & Agriculture
Richard has also advised more than twenty firms ranging from labs & start-ups to large, multi-market enterprises, leveraging particular expertise in new venture & mid-market board governance.
Throughout his career, Richard has focused venture investment - and its implications - into critical operating domains and shifting boundaries of the firm. He has leveraged a focused, disruptive equity approach into established industry sectors such as consumer products, natural resources, and agriculture.
Richard’s research areas of interest include:
Managing new venture risk
The operating model & network implications of disruptive technology
Innovation infrastructure in ancient & modern urban centers
Aligning institutional & executive interpretations of venture risk
Scaling Lean Ventures & Family Enterprise
Richard lives in Scituate, MA with his wife and five children.
- Assistant Professor
Ruben Mancha is an Assistant Professor of Information Systems in the Technology, Operations, and Information Management Division, and faculty director of the Digital Experience Initiative (www.babson.edu/dXi). In 2017, he was a recipient of the Best 40-Under-40 Business School Professors award by Poets and Quants.
Dr. Mancha's research is in the areas of digital innovation, emerging technologies, and sustainability. His research has been published in journals such as Decision Support Systems, Ivey Business Journal, Business Horizons, International Journal of Technology Transfer and Commercialisation, Journal of Information Technology Management, and Journal of Intelligent Systems in Accounting, Finance, and Management. He has also contributed essays to a number of edited books, such as Contemporary Perspectives in Data Mining II and Encyclopedia of Research Design.
He teaches information technology courses at Olin Graduate School of Management and digital transformation courses at Babson Executive Education.
Before completing his doctoral studies at the University of Texas at San Antonio, Dr. Mancha held consulting and research positions in the food and biotechnology industries in Spain and the U.S.
- Senior Lecturer
Ruth Gilleran brings over 20 years of industry experience to the classroom including 16 years in the software and 5 years in the consumer goods industry. Prior to joining Babson College in 2001, Ruth worked for Computer Associates where she was Assistant Vice President of Development for its business application division. While at Computer Associates, Ruth was responsible for the development of mainframe and midrange Business Intelligence, eCommerce, and ERP systems. Ms. Gilleran also worked for Cullinet Software where she was a Software Product Manager responsible for the launch of mainframe financial applications. Prior to entering the software field, Ms. Gilleran worked for the Gillette Company as the North American and Asia Pacific Internal Audit Supervisor. During that time period, she earned her CIA-Certified Internal Auditor certificate.
While at Babson, Ms. Gilleran has been recognized for her contributions to innovative teaching and curriculum development. In 2012,she was awarded the Dean’s Award for Teaching Excellence in any program. In addition, she was named as Chair of the Babson Teaching Innovation Fund committee. The committee’s mission is to encourage and facilitate the development and publication of new and innovative world class teaching materials by the Babson faculty.
Since joining Babson in 2001, Ms. Gilleran has shown tremendous versatility by teaching in the college’s Undergraduate, One Year MBA, Fast Track MBA, Masters of Accounting, and Executive Education programs. Currently, Ms. Gilleran teaches courses in information management studies, general business and entrepreneurship. Prior to joining Babson College, she taught accounting courses at Northeastern University and conducted several IT training sessions for middle and senior-level managers.
Within the area of Information Technology Management, Ms. Gilleran's areas of expertise are Social Business, Business Intelligence, Software Project Management, and Systems Design and Implementation. Most recently, she has been involved in delivering virtual seminars on business intelligence, end-to-end computing, social business, and systems for entrepreneurs.
Dr. Parise is a Professor in the Technology, Operations, and Information Management Division at Babson College. He teaches multi-disciplinary courses in information technology as well as an elective course on social technologies at both the graduate and undergraduate levels. He also teaches executive education courses involving social technolities and knowledge management.
Salvatore has worked directly with managers and executives across a wide range of industries including consulting, technology, healthcare, government, consumer products, financial services, and petroleum. He also has several years of work experience as an electrical engineer and research manager at IBM. He received his Doctorate of Business Administration (DBA) from Boston University.
- Division Chair
Sebastian Fixson is Professor of Innovation & Design at Babson College. He also served as the founding Faculty Director of Babson’s Master of Science in Management in Entrepreneurial Leadership (MSEL) program from 2014-2017.
Trained as both an engineer and a social scientist, Dr. Fixson concentrates his research work on creating knowledge to help organizations build innovation capabilities. His recent research investigates how innovation performance is impacted through the underlying problem structure, through choices in process governance (open vs. closed innovation), through the use of digital design tools, and through the use of innovation practices such as Design Thinking. Results of his research work flow directly into his teaching and advising activities. Dr. Fixson teaches on the subjects of innovation, design, and operations management to audiences across all programs (Undergraduate, MBA/MS, Executive Education) at Babson and around the world.
Prior to joining the Babson College faculty in 2008, he has taught at the University of Michigan’s Industrial and Operations Engineering department, MIT’s Sloan School of Management, and Northeastern University’s School of Technological Entrepreneurship.
Dr. Fixson collaborates with industrial partners in various formats, ranging from joint research projects, to teaching, advising and consulting, to speaking engagements.
Dr. Fixson’s work has appeared in books and journals such as Concurrent Engineering, Creativity and Innovation Management, Design Management Review, IEEE Transactions on Engineering Management, International Journal of Automotive Technology and Management, Journal of Operations Management, Journal of Product Innovation Management, MIT Sloan Management Review, Research Policy, Research-Technology Management, Technology Analysis & Strategic Management, as well as online outlets such as Harvard Business Review online.
- Adjunct Lecturer
Shubham currently holds the position as the Research and Learning Technologies Specialist at Babson College where he is part of the Academic Technology Innovation Center team. His responsibilities include leading instructional technology, data analysis and faculty research projects, training faculty, coaching, and implementing innovative academic technologies.
In addition to his work, Shubham is an Adjunct Professor at Babson College in the Technology, Operations, and Information Management (TOIM) division, where he teaches business intelligence and data analytics. Before joining Babson College, he worked for a number of consulting and marketing firms for six years, including SunTrust Bank, Charles Schwab and Infosys.
Shubham holds an MBA in Business Analytics and Marketing from Babson College and a Bachelor’s degree in Engineering in Information Technology from Gautam Buddh Technical University, Lucknow.
- Associate Professor
- GAPC Reimagining MBA Committee
Sinan Erzurumlu is an Associate Professor of Innovation and Operations Management at Babson College. Professor Erzurumlu’s research and teaching interests are at the confluence of innovation and operations management, entrepreneurship and sustainability. Sinan was named among “The Best 40 B-School Profs Under the Age of 40” in the 2015 Poets & Quants ranking of Business School professors. He also received “2016 Kaplan Award for Sustainability in Academics and Research” at Babson College.
Sinan examines how managers can assess complex, uncertain and ambiguous challenges and manage innovations to advance the organizational growth. In particular, he focuses on developing and commercializing technological innovations in complex contexts such as business ecosystems, entrepreneurial ventures, and socio-ecological systems. His research agenda is organized within four interrelated themes: strategic management of innovation, startup risks and operations hedging, digital technologies, and sustainable innovations.
Through collaborations with academics and practitioners, Sinan conducts applied research in a number of different industries including mining, clean tech & energy, healthcare, and high tech. He uses research techniques that range from mathematical quantitative analysis, grounded in operations research, microeconomics and game theory, to empirical analysis of data sets. He experiments with new applications of techniques from other research fields to innovation research. His research has been published in leading journals including Entrepreneurship Theory and Practice, Production and Operations Management, Manufacturing and Service Operations Management, IEEE Transactions on Engineering Management, and Omega.
Prior to joining Babson, Sinan has worked as a project-based consultant for Dell on service operations and as a research engineer for Center for Space Research at the University of Texas at Austin. He received his PhD in Management Science and Information Systems from McCombs School of Business and M.S. in Operations Research/Industrial Engineering from Department of Mechanical Engineering at the University of Texas at Austin. He holds a B.S. in electrical and electronics engineering with distinction from Bogazici University in Turkey.
Sinan's selected papers can be viewed at SSRN and ResearchGate.
Dr. Gordon’s current research interests relate to the role of information systems in supporting corporate innovation and in fostering social movements. He has been published widely in the academic press and is the co-author of three text books and the editor of three research anthologies. He serves on the Advisory Boards of the International Journal of e-Politics and the Journal of Information Technology Case and Application Research, where he was previously Editor-in-Chief. Before arriving at Babson, Dr. Gordon founded and served as president of Beta Principles, Inc., a developer and marketer of accounting software and reseller of computer hardware. He has also consulted to the airline industry at Simat, Helliesen & Eichner, Inc (now SH&E). He holds a Ph.D. in Transportation Systems from the Massachusetts Institute of Technology.
- President's Distinguished Professor of Information Technology & Management
Tom Davenport is the President’s Distinguished Professor of Information Technology and Management at Babson College, co-founder of the International Institute for Analytics, Fellow at the MIT Initiative on the Digital Economy, and Senior Advisor to Deloitte Analytics. He teaches analytics/big data in executive programs at Babson, Harvard Business School and School of Public Health, and MIT Sloan School.
Davenport pioneered the concept of “competing on analytics” with his best-selling 2006 Harvard Business Review article and 2007 book. His most recent book is The AI Advantage: How to Put the Artificial Intelligence Revolution to Work. He wrote or edited nineteen other books and over 200 articles for Harvard Business Review, Sloan Management Review, The Financial Times, and many other publications. He is a regular contributor to the Wall Street Journal and Forbes. He has been named one of the top 25 consultants by Consulting News, one of the 100 most influential people in the IT industry by Ziff-Davis, and one of the world’s top fifty business school professors by Fortune magazine.
- Associate Professor
- Weissman Foundry Faculty Fellow
See above CV link for current c.v.
Victor Seidel researches topics in technology and innovation management, with an emphasis on the evolving nature of the design process. He focuses on how managers, from those running start-ups to those in large R&D organizations, can best navigate from initial concept to final innovation. Increasingly, his work investigates how design teams use online communities as sources of continuous innovation.
He completed his undergraduate engineering degree at Cornell, an MBA at Cambridge and Ph.D. at Stanford. Prior to academia, he spent ten years with IBM Microelectronics where he developed several patented semiconductor device innovations, managed the business planning department for a billion-dollar division within IBM, and expanded the product marketing organization in Europe.
A dual British-American citizen, he was a founding academic director of the entrepreneurship and innovation center at Oxford’s Said Business School, where he continues to serve as a visiting scholar. In addition to his position at Babson, he is a TECH Innovation Associate of the Harvard School of Engineering and Applied Sciences. His areas of teaching include Technology and Innovation Management and Product Design and Development.
- Visiting Lecturer
Entrepreneur, consultant, leader and business advisor for over 20 years. Technical with degrees or work in Ocean, mechanical and software engineering disciplines. Passionate about the philosophy of cybersecurity and founder of a cybersecurity startup. Serve on the board of the local chapter of Cloud Security Alliance and Westwood Robotics. Mentor and coach of the CLTP program at Babson. Graduated with an MS from MIT in Mechanical Engineering and MBA from Babson.
- Assistant Professor
- Faculty Director, Schlesinger Fund for Global Healthcare Entrepreneurship
Wiljeana Glover is an Assistant Professor of Technology, Operations, and Information Management and is the Faculty Director of the Schlesinger Fund for Global Healthcare Entrepreneurship at Babson College. Professor Glover studies the effectiveness of improvement and innovation techniques to advance operational performance. She conducts research studies and engages students in teaching activities in partnership with healthcare delivery organizations in a variety of countries, including the U.S., Mexico, Israel, South Africa, Uganda, and Haiti. She has also worked with manufacturing and other service organizations.
Professor Glover has published in numerous academic journals including Healthcare Management Review, BioMed Central (BMC) Health Services Research, IEEE Transactions on Engineering Management, International Journal of Production Economics, and International Journal of Production Research. Her work has been featured in popular press and online media outlets including the NEJM Catalyst and the Financial Times. Professor Glover was recognized with the 2011 Best Dissertation Award from the American Society of Engineering Management, has won several best paper awards, and has served as the President of the Society of Engineering and Management Systems (SEMS) within the Institute of Industrial Engineers (IIE).
Professor Glover’s teaching interests include technology and operations management, scaling operations, improvement approaches (lean, agile, six sigma, etc.), and systems design, interactions, and improvement. Her teaching heavily uses experiential learning and she has developed a project-based course with industry that focuses on how students can learn operational principles by doing, creating measureable improvements for the partner companies.
She completed her Ph.D. at Virginia Tech and postdoctoral studies at the Massachusetts Institute of Technology (MIT). Prior to her academic career, she worked as an Associate Consultant with Stockamp and Associates, implementing revenue cycle and process improvements in hospital settings.
- Assistant Professor
Dr. Zhi Li joins the Technology, Operation and Information Management Division at Babson College in the fall of 2014 as Assistant Professor of Information Technology Management. Zhi’s research and teaching interests are at the intersection of economics and information technology. He uses analytical modeling, econometrics, financial theories and data mining techniques to explore individual and organizational decision-making mechanism in different IT contexts. His doctoral dissertation and continuing research study the economic issues in cloud computing, crowdfunding market and big data.
At Babson College, Dr. Li teaches courses including Web Technologies, Business Intelligence and Data Analytics. Prior to Babson, he taught several courses at the University of Florida, including Business System Design and Applications, Business Systems I and II.