What if my repair is not covered by manufacturer’s warranty?
In the event that the cost of a repair is not covered by warranty, your student account will be charged the cost of the part(s) needing replacement up to a maximum of $500. If the laptop is deemed a total loss due to extreme negligence or malicious intent, the account may be charged up to and including the replacement value of the machine.
Will I know what the cost is when I drop off my laptop?
Laptop Services makes every effort to identify the severity of a hardware problem and inform you possible costs at time of drop off. However, some issues are only discovered upon disassembly and examination of the laptop components. If a charge were found to be necessary, you will be notified at time of pickup or via email if the issue were discovered post laptop return or exchange.
How do I pay for repairs?
Whatever insurance charges you may occur will be put on you student bill. You may pay charges on your bill at Student Financial Services.
What do I do if my laptop is lost or stolen?
- Immediately call campus police and report the incident. If you are off-campus when the loss occurs, contact the police department in the given jurisdiction as well as Babson's campus police.
- Call IT Service Center at x4357 and report the loss.
- Obtain a copy of the police report and prepare a brief statement, in your own words and writing, of the events. Be sure to include the date of the incident, where you were and the circumstances involved. Your signature must be present.
- Turn the police report as well as your written statement in to Laptop Services.
There is a $500 charge to your student account to issue a replacement machine for a laptop that has been lost / stolen.