Frequently Asked Questions

Who is eligible for CAPS services?

All active undergraduate and graduate level Babson students are eligible. Due to professional licensing requirements, regular clinical services may be provided to students who are located in the state of Massachusetts at the time of service.

Are CAPS services confidential?

Yes, they are. We do not share any information with anyone (anyone at Babson, any family member or friend, etc.) about students we meet with, unless the student signs a release for us to do so. There are exceptions to this, including if a student is at risk of harm to self or others.

Are CAPS services free?

Yes, all services provided by CAPS clinicians are free to students. Counseling services provided by off-campus clinicians will most likely be covered by a student’s health insurance, but may include a co-pay, depending on the insurance policy. For more information about health insurance payments and co-pays, contact your insurance provider.

How many sessions can I have with a CAPS clinician?

CAPS provides short-term, episodic individual therapy, but there are no specific limits to the number of sessions we provide, as we tailor services to the individual needs of students. During a student’s initial consultation with a CAPS clinician, the clinician will work with the student to consider how the student’s needs can be best met within our scope of service. If a student is likely to benefit from short-term individual treatment with a CAPS clinician, a treatment plan will be discussed, which will likely include an estimate of how many sessions the treatment will involve.

If the student would benefit from a longer-term treatment or from group treatment, those recommendations will be provided during the initial consultation. If a student would prefer to see a clinician for more sessions than what has been recommended, the clinician will assist the student in finding an off-campus clinician for the student. In all cases, we partner with students in creating and implementing treatment plans.

How do I make an appointment at CAPS?

To request an appointment for a consultation with a CAPS clinician, complete our Appointment Request form. After you provide information about yourself and your schedule availability, we will find the best match for an appointment time and send you an appointment confirmation message. Please be aware that CAPS staff do not monitor requests 24 hours a day.

You can also choose to call us at 781-239-6200 or visit us at Park Manor South Annex during our office hours. Due to COVID-19 protocols, you must wear a mask if you visit our office; we will not permit entry if you are out of compliance.

Due to professional licensing requirements, regular clinical services may be provided to students who are located in the state of Massachusetts at the time of service.

In the event of a counseling emergency during our office hours, call CAPS at 781-239-6200. Office hours are Monday – Friday: 8:30 AM – 12:00 PM, 1:00 PM – 4:30 PM. Closed from 12:00 PM – 1:00 PM and on Babson holidays.

In the event of a counseling emergency after-hours, call Public Safety at 781-239-5555 if you are living on Babson’s campus; if residing elsewhere, contact your local emergency services. Other resources include the National Suicide Prevention Lifeline (+1-800-273-8255) and the Crisis Text Line (text HOME to 741741). These contacts will be able to assist you with the appropriate resources.

Can I go to the CAPS office to set up an appointment?

Yes. Appointments can be made by phone, in-person at Park Manor South Annex during our office hours, or through our Appointment Request form. Due to COVID-19 protocols, you must wear a mask if you visit our office; we will not permit entry if you are out of compliance.

Can my consultation be in-person?

Yes, we are currently offering in-person appointments for consultations. Due to COVID-19 protocols, you must wear a mask if you visit our office; we will not permit entry if you are out of compliance.

How long are appointments with CAPS clinicians?

Appointments are typically 45 minutes or less in length. If more time is needed for an initial consultation, a follow-up appointment will be scheduled. Psychiatric appointments are an hour for a consultation and 30 minutes for follow-up sessions.

Does CAPS offer evening or weekend appointments?

No. CAPS clinicians are available Monday – Friday, 8:30 AM – 12:00 PM and 1:00 PM – 4:30 PM. If you prefer to meet with a counselor in the evening or on the weekend, there are off-campus resources who offer appointments at these times.

What if I need a private room for my virtual appointment?

A room is available for students in need of a private space for their virtual CAPS appointment. Please mention your interest in reserving a private room when you request an appointment. The room we have to offer is located in Health Services, another department separate from CAPS, and you would be responsible for bringing your own charged device for accessing the appointment. Once you've reserved this room, detailed instructions about accessing the space will be sent to you.

If CAPS refers me to off-campus resources, how do I make an appointment?

When CAPS refers you to an off-campus provider, your CAPS clinician will work with you to assist you in setting up your first appointment and will be available to you for any questions you might have regarding the process. If you intend to use your health insurance to pay for these services, your clinician will refer you to resources covered by your health insurance.

Can I set up an appointment with an off-campus clinician without going through CAPS?

Yes, definitely. We have information about some treatment providers on our Off-Campus Resources page. We are always happy to answer any questions about this process whether you meet with us first or not.

Does Babson provide transportation to off-campus clinicians?

Yes, Public Safety will provide transportation to some local treatment providers. You can see which providers Public Safety will take you to and from on their Medical and Safety Escorts page. Also, please refer to Public Safety’s transportation policy for more information.

What if I cannot afford to pay my health insurance co-pay for my off-campus counseling appointments?

If it would be a financial hardship for you and/or your family to cover the cost of the co-pay, please consult with a CAPS clinician or with a member of the Health and Wellness team regarding options.

If I use my health insurance, will my parent(s) find out I am meeting with a counselor?

If this is a concern for you, please consult with a CAPS clinician. If you have the Babson Health Insurance plan, you are able to get all medical information sent directly to you. If you are on your family’s health insurance, some policies will allow you to keep this information private. More information about the PATCH (Protecting Access to Confidential Health Information) law in Massachusetts can be found on our Additional Resources page under the Privacy section.

What if I need medication to treat my mental health concern?

If you would like a medication evaluation or if your clinician believes that medication may be helpful to your treatment, they will refer you to a professional who can do a medication evaluation and write you a prescription if medication is recommended.

If you are already taking medication and need a local provider to write refill prescriptions for you, we can refer you to a local prescriber or you can find information about local prescribers on our Off-Campus Resources page.

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